# Offline Restaurant Club — user reviews > 85 indexed App Store user reviews of Offline Restaurant Club by Offline Media Inc., rated 4.80/5 from 1,317 ratings. - Source: https://appshunter.io/ios/app/offline-restaurant-club/id1632270215/reviews - App overview in markdown: https://appshunter.io/ios/app/offline-restaurant-club/id1632270215.md - Rating breakdown: 5★ 1,191 · 4★ 49 · 3★ 14 · 2★ 10 · 1★ 53 ## What do users think of Offline Restaurant Club? Overall sentiment: mixed **Pros** - 🚀 Easy to navigate app - 👍 Convenient to use membership - 💡 Helpful for discovering new restaurants - 🎉 Great for trying new places and meeting new people - 🌟 Fantastic app and service - 🤩 Awesome value and perk **Cons** - 🐛 Glitchy app with bugs - 🤦‍♀️ Poor customer service - 💰 Deceptive billing practices - 🤔 Limited restaurant selection - 😡 Unauthorized charges - 🤯 Confusing redemption process **Commonly reported bugs** - App crashing and losing selected offers - Login issues and inability to access account - Incorrect or outdated restaurant information **Most requested features** - More filtering and organization options for offers - Ability to turn off automatic tip charges - Saved preferences and login information ## Newest reviews (12 of 85) ### 3/5 — Lack of new options *2026-04-07, version 3.15.0* I’ve been a member for about six months now and I don’t think they’ve added new restaurants in Austin since joining. Maybe one or two at most. I don’t understand why I would renew this app if new restaurants aren’t being added. ### 3/5 — “Premium Offers” - Bad Idea *2025-10-05, version 3.14.7* The more “premium offer” restaurants you add, the more subscribers you will lose. Especially for subscribers who often dine alone or separate tickets. ### 2/5 — Glad I Tried It, But Wouldn’t Recommend *2025-02-22, version 3.7.2* Was pleasantly surprised with variety at first and purchased the one year membership. However, a few months in, I noticed no new restaurants were appearing, and several were even dropping off the list each month. Most of what was left was chain restaurants. Customer service was also subpar. ### 3/5 — Great until it wasn't *2024-09-07, version 3.0.0* I stupidly paid in advance for a year of membership. It was great for the first three months, but now the "new and improved" program and app do not allow me to select any offers. I've paid the fees, but the app is not allowing me to add any offers. Edited to add: Apparently the app does not work with the default iPhone text settings. You have to change the default text size to a tiny size in order to use it. REALLY bad UI experience. ### 4/5 — A must *2024-05-01, version 2.6.0* The app is handy to t member to use the coupon. Customer service is quick and helpful. Selections are easy. Calendar is helpful ### 1/5 — Funny with the Money *2024-04-07, version 2.5.1* The website says they may take a hold out of your account for a few days when you start a free trial. I was charged $120 for my free trial, and was told I cannot get my money back for a week - much longer than is stated on the website. I emailed customer support about this and they were rude, crass, and unhelpful. I would not trust this company with your financial information, as they have clearly exploited their access to my information - I would hate to see what they have done with other customers sensitive information. ### 3/5 — Membership is great- app not so much *2024-04-02, version 2.5.0* Once you sign up as a member, you shouldn’t have to answer all of the questions every time you log in. The app should have the answers saved. It’s really annoying and makes me not want to use it. Once you sign up, you should be able to sign in and go. ### 1/5 — This is solely for the app, not the concept *2024-04-01, version 2.5.0* The app used to just work, now it doesn't. I don't know why. ### 1/5 — Do not sign up *2024-03-14, version 2.4.0* I signed up, checked out the selection which is limited most are unavailable majority are azpizza joints, Billing issue: After I cancelled the company is still attempting to charge my card. This is a scam when trying to defraud a person’s account with unauthorized charges. Some banks will charge a fee for insufficient funds/overdraft. Overall: useless, will end up paying more than expected with cancellation issues and bank fees if applicable ### 1/5 — Cancelled and they still charged me. *2024-02-22, version 2.3.2* Would not recommend it ### 1/5 — Charging my card *2024-02-21, version 2.3.2* I canceled my subscription. Yet the app keeps charging my card. Every time I cancel the subscription on the app it doesn’t actually unsubscribe. They are trying to scam us. Please watch out this is not a good app at all. I canceled my membership because of the horrible glitchy app ### 1/5 — Deceptive *2024-02-19* On the first page of their website, they say it’s $10 a month but when you click through and put in your information it switches to $15 a month. I brought it to the companies attention and they said oh it’s $10 if you buy the annual. But on the front page, it says nothing about that so it is false advertising. I’ve emailed them about it multiple times and they’ve done nothing about it. So that tells me they are choosing to be dishonest. Terrible customer service and they actually use humans instead of bots Maybe they should switch to bots. I’m willing to change my review if they honor the advertised price of $10 a month and they change the front page of the website with a disclaimer. **Developer response:** Thx for writing in. Sorry you misunderstood the pricing on the webpage. Before you sign up, all of the numbers are very clearly laid out based on the plan you select and you can choose exactly the plan that makes the most sense for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy with the customer service *2026-04-13, version 3.15.0* I’ve been a member for sometime and even supported this app for free via social media.. recently I cancelled my membership and was still charged. I reached out thinking they would understand and it was no big deal.. WRONG Charlene from customer service was rude and less than helpful or understanding. ### 1/5 — Membership *2025-09-02, version 3.14.2* My membership expired and they took my 10 unused credits. Robbery and insane. My area offered like 12 places to eat and you can reuse them after a certain amount of months ### 1/5 — Dishonest and Rude Business Practices *2025-07-23, version 3.13.1* Beware that if you select a monthly membership at sign up, they will “upgrade” you two days before your trial ends for an annual subscription and charge your card for that amount without your consent Customer service was slow and rude and blamed me for not checking my emails. I don’t know in what world they think it’s good business to pull the rug out from under their customers like this and then act the way they do. ### 1/5 — Don’t waste your time and money *2024-10-01* Honestly. This isn’t even close to being worth it. There are very few restaurants, and they have such specifics for use it all basically goes to waste. They have also changed the rules multiple times just since I downloaded the app three months ago. They change how credits work, when they can use, roll overs, extensions, etcetera. Their customer service is TRASH. They don’t read any emails or messages but just use pre defined content and hot keys and auto responses. I have literally asked them to read my emails and stop using the same pre defined content, to which they replied with the SAME pre defined content, except for they changed the timeframe of credits because in the week I had been trying to get help, they changed the rules again. They refuse to escalate any issues and ignore any and all requests for management or anything. Save your money. Don’t use this. **Developer response:** Hey Cate. As said in the customer support chat again and again, we read everything, responded to you, and did everything you said we didn't do in this message. Our support team escalated it to me, and I explained everything and cancelled your account and refunded you. We changed how things work right at the beginning of your membership, which I get is annoying but we ultimately think it's a better experience for the other thousands of members that have stayed with us through the transition. ### 1/5 — Disappointment *2024-09-01* This used to be an app I shared with everyone and hyped up. Really disappointed in the changes you’ve made to the membership. You used to pay $15 to get 2 coupons that got you $10-$20 off per coupon. Now you still pay $15 for 1 credit that gets you $10-$20 off. So I’m paying $15 for what exactly? To maybe get $5 off occasionally and break even on most visits, or be out $5 that could have gone to their tip? I will definitely be canceling my membership, as just getting “insight on new restaurants” is free on multiple social media pages and platforms outside of yours. This is what happens when you support a company from their start up, and they get greedy. No thank you. **Developer response:** You get 2 credits each month for your membership fee, not 1. If you had only one, that was an issue with our credit transition and you should write into support and we will 100% fix this. We'd love for you to update your review once you get this fixed. ### 1/5 — First offer redemption *2024-08-08, version 2.9.5* The restaurant, service and food were wonderful! No one at the restaurant had any clue about Offline and the redemption process didn’t make sense. The restaurant honored the $15 off. I would assume the restaurants receive compensation for this program but how can they document it if there is no code or other method to do so. Not planning to redeem my other offer until I know this is fixed. Very disappointing for a new company in Indianapolis to start off this way. ### 1/5 — Unimpressed *2024-07-14, version 2.9.2* I started a trial to see if this would be worth paying monthly or even annually for. The first restaurant I went to would not accept the offer because they were “no longer partners with offline”. Why was I given this restaurant offer if they were no longer partners? Very unimpressed with this app so far and with offline customer service teams response. Don’t even bother. ### 1/5 — $10 Discount, $10 Service Charge *2024-07-06, version 2.9.2* Tried to use a $10 lunch offer, the restaurant added a $10 Offline service charge… ### 1/5 — Falsely charged my card *2024-05-24, version 2.7.0* When I signed up, it said it would charge my card on July 1… Instead it charged it today, May 24, 2024! I should have used a credit card. I would report it as fraud. ### 1/5 — The fine print *2024-05-01* The restaurant can add a 20% tip if the feel like it…you never know who will or won’t. Seems like merchants get tired of the discounts before the end of the month and just start giving crappy( no) service and then stick you with 20% tip… So: don’t tell them OFFLINE sent you until the very end. And then don’t be surprised when your bill goes up by 20%. In fact they will not mention it, and still hope to get an additional tip…”sign here and fill in the tip”…look close! Overall the restaurants have been good food, but you will probably leave with a bad taste in your mouth…OFFLINE is a middle man…one more person trying to take some of their profit. The restaurants are already struggling for business, or they wouldn’t need OFFLINE. Now all these low margin customers come and make them get busy, requiring more staff and hours, but not more profitable. The concept was a great idea on the surface…but in practice, you find out you are just accelerating the demise of a struggling restaurant…like the days we all used to use Groupon…only with trendy hipster vibes. In conclusion, use the app to see who is struggling…go visit them if you want to…but don’t use the coupon and tip what the service and food deserves. It will not fix a struggling business by introducing a middle man to feast on their narrow profit margins. **Developer response:** Hi there. Any restaurant that adds auto-gratuity to your bill is identified in the restaurant's Offer page. You can scroll through the Offer notes and will see a line about this. I appreciate your attempt at understanding our business model with the restaurants, but it's simply wrong. We've worked very hard at making sure restaurants don't pay Offline anything to acquire new fans of their spot. ~Taylor: VP Product & Engineering ## Most praised reviews (10 highest-rated) ### 5/5 — Great for date nights! *2026-06-02* My boyfriend and I love using Offline to pick a spot for our date nights and supporting small businesses. I’ve also brought and introduced so many friends to the restaurants that are advertised on Offline! We have returned to many of the restaurants that have become our favorites since discovering them through the app. **Developer response:** Very happy to hear you and your boyfriend are enjoying the app. Thanks so much for the referrals :) If there is anything we can do for you, just let us know at support@letsgetoffline.com; have a wonderful day! ### 5/5 — Great way to try out new restaurants! *2026-02-11, version 3.15.0* Total game changer. I’ve tried so many new restaurants since downloading offline. Obsessed! ### 5/5 — Great for people who love to go out *2025-12-15* I’ve had offline for a year and I talk about it all the time! I love trying new places and having a directory of local spots where I can use my discount has helped me save money and discover restaurants that I’ve loved but might not have known about without it. Offline events are really fun and generous. I love how they collaborate with the restaurants and encourage tipping on the total before the discount. The customer service is friendly and responsive. It’s a great deal and a great opportunity. **Developer response:** Very happy to hear you are enjoying the app. :) If there is anything we can do for you, just let us know at https://support.letsgetoffline.com/! Have a wonderful day! ### 5/5 — Great food *2025-05-04, version 3.10.1* I’ll be back ### 5/5 — So worth it *2024-08-31* Honestly the best app out there. You get your money’s worth for SURE! I’ve been to places that I wouldn’t have checked out on my own. The app is super helpful and user friendly and the customer service is always available if you have a problem. Definitely recommend it to everyone I know so they can enjoy it as much as I have. Love it!!!!!!! ### 5/5 — Food quality *2024-07-13, version 2.9.2* The food was delicious ### 5/5 — Fun and a great deal! *2024-02-09, version 2.3.2* We have had a great time trying different places and meeting new people. They keep improving and improving on their services and really listen to their clients. I talk about it all the time. Hope you consider! ### 5/5 — Fantastic app *2024-02-09, version 2.3.1* I love this app - it’s so great! ### 5/5 — Wonderful for getting to know your community! *2024-02-08, version 2.2.2* Really enjoy using offline for trying out new places in the community and learning about all the things! ### 5/5 — Great app, great product! *2024-02-07, version 2.2.2* Great app, works well for their services, and their team takes suggestions seriously when users bring them up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*