# ofo — Get there on two wheels > Station-free bike-sharing app for on-demand urban transportation. (iPhone/iPad app by Bikelock Technology CO., Ltd..) - Source: https://appshunter.io/ios/app/ofo-get-there-on-two-wheels/id1190831637 (this page in markdown: same URL + `.md`) - Developer: [Bikelock Technology CO., Ltd.](https://appshunter.io/developer/1106783384) - Category: Travel, Health & Fitness - Price: Free - Rating: 4.51/5 from 3,199 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 9.0 · 105 MB - Languages: Czech, Dutch, English, French, German, Italian, Japanese, Korean, Malay, Portuguese and 5 more - Released: 2017-01-13 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ofo-get-there-on-two-wheels/id1190831637/reviews.md ## What is ofo? With ofo, it’s just you, two wheels, and an app. Since ofo is station-free, you can go wherever you want. All you have to do is safely park your ofo when you’re done wherever local law permits. Now — where will ofo take you? Curious how ofo works? It’s easy. Open the app. Grab an ofo & go. Get there & lock it up. ## Key features - Station-free bike access - On-demand rentals - Easy unlocking - Flexible parking - Urban exploration ## What do users think of ofo? Overall sentiment: negative **Pros** - 🚀 Convenient and fast transportation - 💡 Great idea for bike sharing - 👍 Affordable pricing - 🚲 Comfortable bikes **Cons** - 🐛 Unreliable GPS and app issues - 🔧 Bikes in need of repair - 🚫 Poor customer service and lack of support - 💰 Unauthorized charges and deposit issues **Commonly reported bugs** - App crashes and freezes - Inaccurate bike location tracking - Issues with unlocking and locking bikes **Most requested features** - Ability to rent multiple bikes with one account - Integration with fitness/health apps - Better bike maintenance and reporting system ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/ofo-get-there-on-two-wheels/id1190831637/reviews.md ### 1/5 — App doesn’t work properly, and customer service doesn’t reply back *2019-06-18, version 2.30.0* I have come to London for a 2 day trip with my friends and decided to do some bike ride. I installed the Ofo app as per the hostel’s guide suggestion as they said the app is easy to use and the service is affordable. I immediately installed the app and topped up my wallet with some suggested balance (the suggested top up amount of $10) and, after getting everything settled, I couldn’t find any bike. Nothing was showing up in the app and I couldn’t find anything useful which could instruct me to get to use it more immediately and put me in the bike ride asap (as we were very short on time). Also, the app was crashing quite a lot. Therefore, since we couldn’t use the app - as my friends wouldn’t even get the sms so they couldn’t get to the point I did - we gave up from using Ofo bike. Now I’ve tried to contact the app support many times to understand the situation and whether I could get a refund. For my surprise, none of the mail addresses listed in the app seem to work - one of them returns the message and I’ve never gotten a reply from the second one. When I contacted Apple for help, they’ve asked me to leave a review as a last resort, before Apple can take it more seriously. ### 1/5 — Dont waste your time! *2018-12-17, version 2.23.0* A year ago I wrote a 4 star review of Ofo. Today 1. My only concern a year ago was the number of bikes with issues. Now they are charging just to unlock it! And then if you find out its broken ... Well good luck. I was overcharged twice, emailed them. Its been THREE MONTHS and NO response. 6 weeks ago I asked them to refund the balance on my account and my deposit. They removed the deposit but have not returned it to me. The balance in my wallet still shows but I can't use it unless I give them another deposit! Yeah right! Ofo is BAD business. There are better bikes out there. Better condition and less money with a real customer service team. If its available in your a tea I would recommend MoBike ### 1/5 — Theives! *2018-11-20, version 2.21.0* Ofo stole my deposit. I had been using ofo, downloaded from the US app store, in China, where I was charged 3x the local rate by the app and charged for each of the times I opened a broken bike. That's a lot, frankly, because their bikes are garbage. Literally half the ofo bikes littering the streets in Beijing are unrideable. One day a special offer popped up in my app. "Ride deposit free" it said. Sounds good, right? Especially since who knows when this fly by night operation is going to collapse entirely. So anyway, I pressed the button. Instantly, instead of returning my deposit to my card, it gets converted to "ofo credit," which is only refundable in theory. I have made repeated attempts to contact the company and the emails listed in the app are delinquent, and I have made numerous other unsuccessful efforts to contact them. They have an F rating from the Better Business Bureau. Don't be fooled by their fake rating on the app store, which is undoubtedly the work of gorilla marketers in China. ### 1/5 — Great Idea, App Malfunctions *2018-11-17, version 2.20.0* I live in China and these bikes are everywhere... it’s an awesome idea, but the app NEVER works correctly. It constantly times out, sometimes when unlocking the bike, and sometimes when trying to complete a trip. If it times out when unlocking, I can’t use the app at all. If it times out when completing the trip, I end up getting charged for a trip that is several HOURS longer than my actual ride. This is not due to lack of cell service- all of my other apps work fine, and this happens every single time I use the app. The bikes are also pretty rough- many with broken brakes. I only attempt use ofo still because I have a credit in my account. If you live in China, don’t bother- use mobike instead. ### 1/5 — Amazing idea, subpar execution *2018-11-13, version 2.20.0* Ofo would be amazing if... there was ever one actually near you. Not only are there too few bikes, the app is also totally unreliable in terms of pinpointing where the bikes are. I have showed up at the alleged spot literally 15+ times only to find no bike. When you are in a rush you don’t have time to put your Sherlock hat on and investigate where it actually is... I went from an excited user to a very unlikely user in the future due to these issues. ### 2/5 — Perfect when they work *2018-10-15, version 2.18.1* It’s a perfect idea and I love it, I just have three complaints. 1) I’m at midterms and now almost all the bikes are broken, I can’t find a working bike so I have to walk 2 miles to my dorm 2) The prices change without telling you. The start of the year it was .50 cents per ride, now it’s $1.50 and I don’t have any explanation given to me as to why it is this way 3) They charge you even when a bike is broken. I have unlocked bikes only to find they’re broken and no one reported it so now I’m paying $1.5 for a ride I can’t even have. It should either A) hold the charge until they confirm that the bike is broken and then if it isn’t charge you OR B) Make it that if the bike is broken and you cancel without a minute it doesn’t charge you for it. I will reiterate, it’s a great idea and I love it, but only when it works. Bikes should be fixed more than they are and the charges are sometimes unfair or unexplained leading to discontent. I like Ofos but the company needs a lot of restructuring to continue being something that me and my peers will use. ### 1/5 — BEWARE OF UNAUTHORIZED CHARGES *2018-10-02, version 2.18.0* I dowloaded this app. It forced me to pay 200 yuan for a deposit. I paid and waited for the deposit to be given back to me. Now it is just credit on my account when it said it was a deposit. I contacted their support email several times and have received no answers from then. Later I found out that this is a common practice by this company. Do your research before and see how they have this issue in several countries. Stay away from this company. You’ve been warned. ### 1/5 — Don’t use if you’re a tourist *2018-09-24, version 2.17.1* I was in Beijing and wanted to try it out, unfortunately the “free ride” bike didn’t work, so I decided to pay. Headaches later, I’ve paid a “deposit” and minimum payment, totaling $40. I assumed the deposit would be refunded at some point, but it hasn’t been refunded, and the support doesn’t seem able to help in any way. Basically paid $40 to struggle for 30 minutes to find a bike that actually worked, then ride a piece of junk for an hour. Total ripoff for a tourist! ### 1/5 — No customer service *2018-09-23, version 2.17.1* I bought 10 Euros credit because it was supposed to come with a 3 euro bonus. I should have 13 euros on my account, but instead received 5 euros. I contacted customer service two days ago and still haven’t heard back. The bikes are decent—almost every bike I’ve rented has had at least one problem—the gears skip, the basket is loose, the bell has been broken. This is clearly not ofo’s fault, but when you rent a bike and it works poorly, you can’t switch bikes for free—you have to pay again or just accept an uncomfortable ride. The positive is that the bikes have three gears (although with half the bikes I rented, I couldn’t use all the gears) and are not terribly heavy. ### 1/5 — Bad service, no customer service, take my deposit no refund *2018-09-11, version 2.16.0* I used my phone number create an ofo account and put my deposit. Then I went to America and didn't use it for a year. I didn't change my phone number and didn't ask for refund. When I come back this year, redownload this APP, it tells me to register again. So where is my account? Where is my deposit? Supper bad service, and no credit company. Be careful when you use it. ## Frequently asked questions about ofo ### What is this app? This app is a platform for a station-free bike-sharing service. It allows you to find, unlock, and ride bicycles for convenient urban travel. Once you've reached your destination, you can park the bike wherever local laws permit. ### How do I use the app to get a bike? Using the app is straightforward. First, open the application to locate available bikes nearby. Once you've found a bike, you can grab it and go. When you're finished riding, you simply lock it up. ### Is this app free to use? Based on the provided information, the app itself is free to download and use. The service likely involves per-ride or time-based charges for using the bikes, though these costs are not detailed in the description. ### Where can I park the bikes? The bikes are station-free, meaning you can park them wherever local law permits. This offers flexibility in choosing your parking spot, as long as it complies with regulations. ### What are the benefits of using this bike-sharing service? The primary benefit is the freedom and flexibility it offers. With no fixed stations, you can go wherever you want and park the bike conveniently. It provides an easy way to explore your city and get around efficiently. ## Version history (last 1 release) ### 2.30.0 — 2019-06-14 ofo is more fun with friends! 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