# OG&E — user reviews > 105 indexed App Store user reviews of OG&E by OG&E, rated 4.80/5 from 10,227 ratings. - Source: https://appshunter.io/ios/app/og-and-e/id6444779436/reviews - App overview in markdown: https://appshunter.io/ios/app/og-and-e/id6444779436.md - Rating breakdown: 5★ 9,157 · 4★ 742 · 3★ 185 · 2★ 23 · 1★ 120 ## What do users think of OG&E? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Fast and simple payment process **Cons** - 🐛 Glitchy and non-working app - 🤯 Horrible customer service and transition to new system - 💰 Overcharging and billing issues **Commonly reported bugs** - Login issues and app freezes - Incorrect account balances and payment history **Most requested features** - Add credit card payment option - Improve app functionality to match website - Provide usage graphs and estimated bills ## Newest reviews (10 of 105) ### 1/5 — Crooks *2026-07-02, version 5.2.0* Overcharging, franchise fee?? You think I want to do business with you?? ### 1/5 — This is why we shouldn't have monopolies *2026-02-24, version 4.8.1* Why can't I enroll in auto pay when my bill is past due? I tried to enroll last time and it wouldn't let, so is my alternative to check the app EVERY SINGLE DAY until the system magically decides that the bill i paid a week ago is actually paid and then I can do autopay? Terrible user experience but I'm sure the fine ppl at OGE (a complete monopoly in OK) do not care because they get to add on a few every time. ### 1/5 — Not user-friendly *2026-02-12, version 4.8.1* This app is not user-friendly. It’s not easy to navigate. ### 3/5 — I like the app upgrade. It doesn’t look better. *2026-02-05, version 4.8.1* These bills are just too high ### 1/5 — Due Date is always wrong *2026-02-01, version 4.8.1* I wish I could switch electric companies. Unfortunately that isn’t possible. So I’m stuck guess what my due date is and paying late payments. Thanks. ### 1/5 — Worst company to deal with *2026-01-26* I had my power shut off without any notice. No email, no call, no mail. Nothing. I paid and turn the power back on. Now all of a sudden I owe an extra $125 for “security deposit” I call to figure out what’s going on. All I’m told it’s a deposit that need to be paid. First payment is on February 11th! Now I’m being told it’s late and threatening to shut off my power. The customer service is garbage. Now they want to say “that was never said” if I could, I wouldn’t go with this company ever! **Developer response:** We really appreciate your feedback on these processes and sincerely apologize for any frustration. We'll make sure your experience is shared with our internal team. If you need assistance in the future, please don't hesitate to reach out to our Customer Support Advocates directly through one of the resources provided at www.oge.com/contactus. Thank you. ### 5/5 — Bill *2026-01-24, version 4.8.1* Thank you so much for helping me with my bill and making the payments a lot easier ### 5/5 — Solid *2026-01-15, version 4.8.1* Really helpful and informative. For so long I convinced myself that the power co. Was against me, not true very effective and has options for help if needed. Ican see my bill in real time it’s awesome. ### 1/5 — This App is garbage. *2026-01-12, version 4.6.3* I can’t access the app. It tells me I need to update it. When I come here there’s no option to update. And when I try getting tech support, it won’t let me even type a message in the box. I go through this every time I try to pay my bill. Your app sucks. ### 1/5 — App doesn’t start/stop service *2025-12-10, version 4.8.1* It says it will do it but then after the first month they cut you off and say they never got it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible Monopoly *2026-08-22, version 5.4.0* This company sucks, their app sucks, the ppl that willingly work for them and enjoy their jobs here suck. This company is evil, does not care about their customers at all. They just want to torture people and use their monopoly on the electric grid to suck every penny out of their customers. They make it nearly impossible to pay them, then threaten to shut off your electric when it takes 40+ minutes to get on the phone with a real human to fix the issue. They lie, they cheat and they steal then try to pit the blame on their customers. Ridiculously cruel. ### 1/5 — Threatening letters *2026-08-11, version 5.4.0* I paid my balance by phone on Aug 6. Still isn’t reflect on my balance page. I have received about 3 letters a week in San Antonio. My address is OKC. Horrible company. My acct configuration was wrong and when I found out I tried to switch to my other checking but you guys blocked me online. Way to treat a new customer and way to waste more money on stamps. Unreal ### 1/5 — Ej *2026-08-08, version 5.2.0* The app sucks. I’ve been trying to upgrade my app for a month because it will not let me login without upgrading. ### 1/5 — This is messed up *2026-08-05, version 5.4.0* If yall didn’t wait 5 days to take out the money maybe crab wouldn’t decline at the bank. I put money in and push pay, then it takes almost a solid week to take out of my account instead of immediately. I have CPTSD the kiosk is a panic attack for me but you have the worst customer service for any convenience pay options in that you wait to take it out then charge me because of your lack of diligence. At this rate I’m going off grid because this is stupid and I’m done. ### 1/5 — Bad customer service *2026-07-27, version 5.3.0* They don’t care when their app messes up a customers bill, and I try to get help and no one ever answers. Biggest crooks in Oklahoma. ### 1/5 — Why do I need to add card info to download the app when I have credit on my account? *2026-07-26, version 5.3.0* It’s not letting me download or update the app without putting in card information. Since when? This is ridiculous. I have credit on my bill. I just wanna check it. Frustrated customer. ### 1/5 — Payment *2026-07-14, version 5.3.0* Never sends me a authorization number to make a payment and I have to call and then call back with a payment confirmation number just to verify bill is paid ### 1/5 — Not worth it *2026-07-10, version 5.3.0* Unprofessional employees that don’t even know how to resolve an issue if there is one. Not worth the time or money. ### 1/5 — OGE Oklahoma Monopoly *2026-07-10, version 5.3.0* I love not being able to change power companies because there literally aren’t any others! Professional scam artists ### 1/5 — WORST CUSTOMER SERVICE *2026-07-08, version 5.2.0* Title says it all. ## Most praised reviews (10 highest-rated) ### 5/5 — Version update (26 *2026-08-04, version 5.4.0* Thank you ### 5/5 — Usr friendly *2026-07-30, version 5.4.0* Simple is good and easy is better:) ### 5/5 — Extremely Satisfied *2026-07-28, version 5.3.0* Once you set up your account completely, it practically runs itself. All notifications are on time and it’s a simple 3 step process to make a payment. ### 5/5 — Convenient *2026-07-17, version 5.3.0* Fast ### 5/5 — Easy *2026-06-05, version 5.1.0* I love being able to sit at my house to pay my bill, check on my estimated bill and see what they have to offer when I’m taking a break from doom scrolling!! ### 5/5 — Someone actually listened to me *2026-05-04, version 5.0.2* The wonderful lady I spoke with at OG&E was helpful and assisted me to restore my electricity ### 5/5 — 👀👀 *2026-04-22, version 5.0.2* 😔👆 ### 5/5 — Best app since Minecraft pocket edition *2026-04-11, version 5.0.1* This app saved my life ### 5/5 — I love OG&E. Thank you guys for keeping my lights on. *2026-04-10, version 5.0.1* Keep doing a great job ### 5/5 — Great app *2026-01-30, version 4.8.1* Makes it fast and easy to pay. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*