# Oh Polly US — user reviews > 77 indexed App Store user reviews of Oh Polly US by Oh Polly Ltd, rated 4.90/5 from 6,606 ratings. - Source: https://appshunter.io/ios/app/oh-polly-us/id1611449532/reviews - App overview in markdown: https://appshunter.io/ios/app/oh-polly-us/id1611449532.md - Rating breakdown: 5★ 6,149 · 4★ 247 · 3★ 57 · 2★ 33 · 1★ 120 ## What do users think of Oh Polly US? Overall sentiment: negative **Pros** - 👍 Quality over quantity - 👍 Amazing quality - 👍 Dresses are stunning - 👍 Comfortable and good quality - 👍 Easy to use app - 👍 Easy return process - 👍 Gorgeous dresses to choose from **Cons** - 🐛 Terrible app experience - 🐛 No way to track order - 🐛 Horrible shipping and delivery - 🐛 Trash customer service - 🐛 Sizing issues and proportions off - 🐛 Lost packages and no resolution **Commonly reported bugs** - App login and sign-in issues - Favorites/wishlist feature not working - Invisible buttons and navigation issues **Most requested features** - Include size purchased and height in reviews - Offer size and height options in product pages - Implement a review like/dislike system ## Newest reviews (16 of 77) ### 2/5 — Shipping to Canada *2025-11-26, version 11.9* Don’t bother downloading the app…u can only use it if ur in the US which is weird because I used to place orders on this app with no issues but now I can’t. ### 3/5 — bad filters *2025-10-31, version 11.5* filtering by size doesn’t work. i select size 0 & it proceeds to show me dresses that are out of stock in 0???? ### 3/5 — too much money for shipping *2025-09-11, version 11.3* i love the dresses but why are you charging me $15 for the longest shipping ever, plus we dont even get fast shipping ### 3/5 — Urmm *2025-07-13, version 10.6* The clothing is soo cute but why is everything soo expensive???? ### 2/5 — I’m torn! *2025-03-10* I love shopping from Oh Polly! Beautiful clothing with great quality…but the app and website are horrible! I tried logging into my account through the website and since I forgot my password I tried resetting it, but it logs me into the website not onto the app. Nor does it transfer over when I click on”open app” on the top of my screen! I tried preordering a dress, and now it’s sold out :( I’m so torn over this, I know it’s just a dress, but I would like to at least be able to get points for a dress that costs almost $200. ### 4/5 — Good material *2025-02-14, version 8.9* Very good ### 2/5 — login *2025-01-15, version 8.6* You can’t login into the app with “sign into google first” which is how I made my account in the first place through my laptop. ### 1/5 — Bad *2024-10-12, version 7.5* order was canceled 3 times. ### 1/5 — no way to track order *2024-10-05* have received no updates on my order after it reached customs. went to try and find a way to track my order on the website? click the track my order button and it’s just a photo, no real way to put any info in. the photo would just close after you click the order number text box to try and find yours. then went and checked the app for a track my order and that just is not an option. click delivery information and it’s just a chart telling you how long it will take for your order to approx get there but nothing else. this is really weird and suspicious and makes me feel like i just got scammed. ### 4/5 — Good but, this would be great if.. *2024-10-02* You included “size purchased:” in the review section automatically! Also! If you could offer a “height:” section in the reviews as well. This would help your purchasers leave wonderfully helpful reviews with their posted photos, and make people such as my self feel more comfortable buying with more information! Main Critique: Size purchased, Height, optional Weight section. And maybe even a “like” and “dislike” button, much like other brands that offer “$1-2-3-etc.. off” after a certain traffic of good ratings. ### 1/5 — shipping *2024-09-24, version 7.4* literally where is my package i have no shipping/ tracking updates 🤦🏻‍♀️ ### 1/5 — . *2024-09-15, version 7.4* I placed a order on august 17 and it’s already been 28 days since I placed that order and I still haven’t received my package yet. I already paid for the duty fee and everything. Everytime I reach out to customer service they say they will look into it and nothing gets resolved. ### 1/5 — 10% discount *2024-09-07, version 7.3* The 10% discount I was sent did not work kept saying invalid. What a joke. ### 1/5 — Sizes *2024-08-29, version 7.3* Not everyone is the same size. It only goes up to a 14. What about women who are a little bit bigger in size. Overall terrible. It makes us women feel bad about ourselves. Never shopping here. ### 1/5 — Bad shipping *2024-07-31, version 7.1* Oh Polly orders come wayyy too late. I ordered a dress over 2 weeks ago and said it was going to get here a day before my birthday and took a whole another week for it to get here AFTER I requested for a refund. You guys take wayyy too long to ship and need to do better. ### 1/5 — Horrible app. *2024-07-31, version 7.1* I cannot sign in on my app even though I’ve created a new account and password. The app is horrible. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is terrible *2026-01-20* I order from the first time ever when I placed my first order it kept canceling it saying it was fraud. Then I ordered again and again and it kept canceling it because it kept saying it was fraud when it was not. They need to fix there to actually find real fraud . I hate this app and will never buy anything from them. ### 1/5 — Only ships to US *2025-12-01, version 11.9* I had the Oh Polly UK app for years and made many orders through it, I then got this US version of the app and made orders through it as well. Now all of a sudden they no longer ship to Canada, and when I reached out they said they never did.. even though you can go to my previous orders and see that I ordered through this app in the past. Now the UK app is no longer available and this US app is useless to me. Guess I won’t be purchasing from Oh Polly anymore. ### 1/5 — Sensitive App *2025-05-22* Idk what is with this app, what I’m about to say sounds crazy. It is nearly unusable because it registers anything I do as a click to an item. When you scroll down to view a screen, you have to lightly touch your phone to stop the scrolling. Anytime I lightly touch to stop, it interprets that as a click and takes me to another item. I exited the app and tried 2 other apps to see if I’m crazy, then I went back into Oh Polly again, it IS this app. I can’t even shop because it keeps taking me to something else over and over. ### 1/5 — DONT BUY FROM HERE *2025-04-09* This was my first time trying to buy a dress from oh Polly, I found a beautiful dress , once I go to place an order everything went through no problems, then after 10 minutes they cancel my order for no reason after that I tried to place the order 2 more times and it canceled it again both times. I tried to contact customer service but it’s literally just a bot that doesn’t help with anything. I will not be trying to buy from here again HORRIBLE service. ### 1/5 — I can’t reset my password *2025-03-14, version 9* I keep entering my email in order for me to reset my password but whenever I do it takes me to the website and when I try to reset my password it says to sign in with my email and won’t allow me to do so ### 1/5 — Haven't been able to log in for months *2025-03-07, version 9* For some reason, I can never log in through the app. Even after the update, I've been having issues... ### 1/5 — Annoying *2025-02-28, version 8.9* I’ve been trying to reset my password for 30 minutes already and it keeps glitching on me. Has so many more glitches on the app playing a video I don’t care to see. 0 stars ### 1/5 — Disappoint *2025-02-01* They have beautiful clothing on their app. I made a $600 purchase and they canceled my order within five minutes. There's no phone number to get a hold of them you can only chat with them through a machine. I said my order was canceled either because the order was too large or my address wasn't correct so I narrowed it down to $200 even though I needed the stuff for my vacation they canceled again, so I tried to purchase two dresses and it was canceled again, what's the website up if you're not making sales ### 1/5 — SIMPLY BAD!! *2024-11-26, version 8.4* I’ve been trying to place my first order for a while now looking for a dress for the holiday but it gets cancel, first I received an email saying the order was processed successfully and 10 min later it’s cancel. ### 1/5 — SUPER BAD *2024-10-15* if i can give this app a 0 star review i would. this app is terrible, i tried buying a dress and it said i needed a different payment method, so i used another card and it would say the same thing. i tried reaching out to oh polly and they never reached back out to me. my birthday is now 4 days away and yet i still have no dress because oh polly failed me. i also tried using pay pal and still no luck. i am extremely disappointed and i hope i never come across this app ever again! ## Most praised reviews (10 highest-rated) ### 5/5 — App not opening *2025-07-24, version 10.9* I can’t access the app pls work on it ### 5/5 — Quality over quantity *2024-08-31* I absolutely adore filling my closet with Oh Polly… you’re my go to online clothing shop. The quality of the clothing is always outstanding. I’m obsessed. ### 5/5 — Loveee🥰 *2024-08-19, version 7.1* This website has exactly what you need ### 5/5 — Amazing quality *2024-08-04* The dresses are truly stunning in person and for the price… truly unmatched! Returns were easy for the dresses that didn’t fit I got store credit and reordered. ### 5/5 — Oh Polly *2024-07-23, version 7.1* My favorite! 🫶🏼 ### 5/5 — Dresses *2024-07-19, version 7.1* I have been buying dresses from here and I really recommend them because they’re so comfortable, good quality and very cute. ### 5/5 — Easy and reasonable *2024-06-13* Easy to use app, gorgeous dresses to choose from, easy return process. The clothes are great quality too. Definitely recommend ! ### 5/5 — Gracias *2023-12-03, version 5.3* Estoy muy contenta con esta aplicación desde que la vi siempre compro aquí mi ropa y lo q más me gusta es q es única y nadie la tiene 🥰♥️ ### 5/5 — Fabulous✨ *2023-11-19* The clothing brand “OhPolly” is TIMELESS, providing woman products that wrap their curves in a buttery, strong and ON TREND style. My curves have always been my pride but it’s hard to find clothing that truly brings that support and style together - this is it! Most of my wardrobe as a 24 year old Influencer is filled with their products and I recommend it. My hour glass shape has never looked so glamorous - I’d recommend this brand to those who like Kim Kardashian’s SKIMS ### 5/5 — Love *2023-11-16* This app is super easy to use, although, some of the buttons are invisible😂 so when I’m trying to login or purchase something I click everywhere in the blank areas until it continues to the next page --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*