Dorothy was awesome
Just a note: you can’t use any eSIM if your phone is locked to a carrier. I probably should have known this but didn’t so Dorothy helped me get a refund. She was a great customer service rep. Thank you Dorothy!!
Great customer service
Elliot was the best! Thank you for your swift support. Ohayu eSIM is working well in Ecuador!
eSim
Very good network
Exceptional support by Ella!
I purchased the eSIM from Ohayu via online in South Korea but I couldn’t use it immediately. By the way I’m from San Francisco. So I contacted the support. Make it short, it was not the eSIM but my phone setting had some issues! Ella helped me with clear step by step instructions. I am not good at any of those setting and don’t know anything so I took time to follow the steps. But she was very patient and very knowledgeable! She waited for me for each step and we finally made it work! Took a great amount of time because I was slow. Started feeling a bit discouraged but she was polite and very responsive. Thank you Ella! Thanks to her, now I can enjoy BTS world tour!!!
Ella, you made this trip more special!!! Thank you!!!
Ella, you made this trip more special!!! Thank you!!!
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esim & service
I had a small problem getting it to activate when I first bought it, emailed with their team and fixed it in under 5 minutes!! They responded so quickly and were so so helpful! Shoutout to Elliot especially!









