# Ohio Child Support — user reviews > 65 indexed App Store user reviews of Ohio Child Support by Ohio Department of Job and Family Services, rated 1.80/5 from 106 ratings. - Source: https://appshunter.io/ios/app/ohio-child-support/id1480568082/reviews - App overview in markdown: https://appshunter.io/ios/app/ohio-child-support/id1480568082.md - Rating breakdown: 5★ 17 · 4★ 2 · 3★ 4 · 2★ 7 · 1★ 76 ## What do users think of Ohio Child Support? Overall sentiment: negative **Pros** - 👍 Information is accurate (one user) - 👍 App runs smoothly (one user) **Cons** - 🐛 Constant login errors - 🐛 API errors (invalid argument) - 🐛 App is slow - 🐛 App is unusable - 🐛 App doesn't work after updates - 🐛 OTP/verification codes not received - 🐛 App doesn't load - 🐛 Registration issues - 🐛 Security requirements prevent login - 🐛 App stops working - 🐛 Payments glitch - 🐛 Balance wiped (one user) - 🐛 App is outdated - 🐛 Service temporarily unavailable - 🐛 App freezes **Commonly reported bugs** - API Error: invalid argument - API Error: invalid argument to +[CommonStoreAPI set|tem:] - OTP/verification code not received - App doesn't load - App crashes - App freezes - Login issues (invalid username/password, incorrect PIN) - App requires phone to meet minimum security requirements - App stops working - Payment amount not transferring - Phone number validation error for payments - Balance wiped to zero - App is outdated/not updated - Service unavailable message - Blank screen on opening - App not working with specific devices (iPhone 14 Pro Max) **Most requested features** - Add facial/fingerprint recognition or remember password option - Fix the app and ensure regular updates - Provide tech support for the app - Fix the OHID connection - Fix the payment amount transfer issue - Fix the phone number entry for payments ## Newest reviews (20 of 65) ### 1/5 — Please fix *2026-02-27, version 4.0.2* The fact that it’s 2026 and this app/website has the most basic functionality is a problem. Furthermore the OHID connection does not work API Error. ### 1/5 — The worst *2026-02-23, version 4.0.2* Horrible app, hasn’t worked once for me ### 1/5 — Log in issues *2025-12-24, version 4.0.2* The app won’t let me log in. I have no issue when using the website, but when I use the app there is an error that pops up ### 1/5 — Trash *2025-11-27, version 4.0.2* Ever since the update I haven’t been able to log into my account. It says i need a OTP but I never receive one. And when I decide to try a pin that I setup before it tells me it incorrect. I really wish you guys would fix this issue but I’m pretty sure you won’t because I don’t think you guys even care. Even when I called you guys and said something, the person over the phone sounded like she didn’t care. Do better ### 1/5 — Security *2025-11-20, version 4.0.2* It keeps telling me my phone doesn’t meet the minimum security requirements for this app. And to contact the app publisher to get access which is ridiculous ### 1/5 — Poorly made App *2025-11-14, version 4.0.2* The app continually stops working. It will tell you your user name and password are not valid. I have had to delete the app dozens of times and go through the registration process over and over. When it works it is a good app. Keeps you from spending the whole day sitting hours past your appointment for those of us that have to use an urban CSP office. ### 1/5 — Awful Registration *2025-11-14, version 4.0.2* Governments always complicate registration formatting because of their old outdated systems. The Federal Government fixed their issues years ago and yet I constantly get errors with my email address, if not that it’s social security number or something else with Ohio. Completely unusable. ### 1/5 — Ohio id doesn’t work *2025-11-04, version 4.0.2* API failure. Fix this ### 1/5 — Fix the app *2025-10-28, version 4.0.2* Since the new update where they added new steps ,I have done all of the steps required but can’t log in. The most ridiculous update it definitely didn’t make the app better ### 1/5 — Garbage app *2025-10-28* Should've left it alone instead of trying to link accounts. It worked just fine before. Apps been down for days. Fix it or go back to the original ### 1/5 — Not functional *2025-10-20, version 4.0.1* I have been trying to access this app for over a month. I have gone through all of the steps, and it finally, finally accepted my login, then did the 2-step verification, and then I get an API error. I am unable to find any resource on how to get tech support for the app itself. I am able to use the web portal 1 out of 4 times due to different errors, but the app is completely unusable. ### 1/5 — Trash just like the system *2025-10-09, version 4.0.1* Why force you to use an app when you used to do everything online, to still have to pay everything online? Just as stupid as the system! Trash, trash, trash! ### 1/5 — Logging in *2025-09-28, version 4.0.0* Why fix something that ain’t broke?? The whole new upgrade doesn’t even work. It’s been down for the past 2 weeks so I can’t even see my account. Keeps giving me an error every single time, I just open the app… can’t log in or I get another error. ### 1/5 — Horrible app *2025-09-15, version 3.0.0* I literally reset my password 5 times & it still wouldn’t let me log in. I just went to google found the payment site & did away with the app. Absolute RUBBISH, toss it in the bin. ### 1/5 — Constant glitches *2025-07-07, version 2.0.4* This app never works consistently. There is always a glitch to where I can’t log in. Or once I’m logged in I can’t see my information. Happens often smh ### 1/5 — Screen waiting time *2025-07-06, version 2.0.4* When I go to click on the messages right away. It just says waiting and does so for a long time ### 1/5 — Never works *2025-06-19, version 2.0.3* Never works ### 1/5 — Worst app ever developed *2025-06-09, version 2.0.3* This app always has issues , constantly getting a error message saying try again later but later , same thing! Who developed this app anyway, a toddler? Takes 5 mins for each option/ page to load if it even loads. Theres NEVER an update available to fix ANYTHING . Child support needs to cancel the contract or DO NOT RENEW. Go with a different developer!!!! Unfortunately you cant give 0 stars or i would have ### 1/5 — Trash *2025-04-29, version 2.0.3* This app does not work. I been trying for months to get on the app on my iPhone and Mac computer and I get the message API error. ### 1/5 — Constant glitches *2025-03-26* Every time I try to log in there’s a glitch. (API Error) it’s been doing this for months. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-07-25, version 4.0.2* Sends you in circles. ### 1/5 — Unusable *2026-06-26, version 4.0.2* Very slow very cheap Not helpful and just waste of time ### 1/5 — Junk *2026-06-21, version 4.0.2* The app literally doesn’t work, there is always an error even opening the app, good luck if you get it to work ### 1/5 — Haven’t been able to log in for months *2026-06-03, version 4.0.2* I keep getting an error message that says API error, invalid argument. How am I supposed to log on? The website says to use the app, the app doesn’t work ### 1/5 — App is trash *2026-05-29, version 4.0.2* I would give zero stars if there was an option should just left the app the way it was before the stupid update. Don’t fix something that’s not broken and make it worse. ### 1/5 — The new update *2026-05-26, version 4.0.2* Ever since this update I haven’t been able to log in at all this whole year I keep getting an API Error Invalid Argument to + [CommonStoreAPI set|tem:] But I can log in online fine with no problems but I can’t access any information about child support without the app ### 1/5 — Very low budget *2026-05-08, version 4.0.2* Typical gov app junk interface and very very slow. Works about 40%of the time. ### 1/5 — TRASH!!!!!! *2026-04-25, version 4.0.2* This is by far, the WORST app I have ever encountered!!! I don’t think I have ever even been logged into it once, and have had the app for over a year now. Because I CANT login no matter how many attempts and tries I have made. And they had the AUDACITY to take the websites portal away, and left us with this garbage. It’s like they do everything they can to avoid ever having to actually WORK! ### 1/5 — Horrible. *2026-04-24, version 4.0.2* This app is horrible. Constant troubles logging in. Want to send me a code and I don’t receive it so I can’t login. Doesn’t load half of the time. When I am able to log in, it’s super slow. Someone get on this. ### 1/5 — App functionality *2026-04-02, version 4.0.2* Horrible, but I wouldn’t expect anything less from these people. I’ve tried to call and get help because the app doesn’t work for me and I’m treated like I’m a POS absent father. Absolutely disgusting, I’ve paid more than my fair share for 16 years. Please let’s make this smooth for the last cpl of years and then we don’t have to worry about it anymore. ## Most praised reviews (7 highest-rated) ### 5/5 — So far, so good. *2023-02-04, version 1.0.5* So far, this app is great to use. All my information is accurate, and the app runs so smoothly. ### 3/5 — API error? *2024-12-06, version 2.0.1* I got this every time I open the app and try to login? ### 2/5 — API error *2023-03-22, version 1.0.5* Won’t let me log in for over a month keeps saying API error ### 2/5 — Doesn’t load *2022-11-19, version 1.0.5* I haven’t been able to load this app since it updated. Does it still work? Is it still supported? ### 2/5 — Password Field *2021-09-17, version 1.0.4* Please add either facial/finger print recognition, and/or “remember password” option in the app. Having to lookup/type the password every time is annoying/time consuming. Thank you for the feedback on the “additional actions” button in the top left corner to turn on “finger print/facial recognition” on. However, I am not seeing that in any of the options within that section. ### 2/5 — What a mess *2021-08-13* App freezes all the time and the only thing you can do is make a payment **Developer response:** We apologize for any issues you may be experiencing. If the app is no longer working or loading, please delete and reinstall the app, it may be an issue with your mobile device ### 2/5 — Terrible *2021-02-15, version 1.0.3* Haven’t gotten a reply back wth. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*