# OhMD HIPAA Compliant Texting — Patient Communication Software

> HIPAA-compliant patient communication platform for physician practices. (iPhone/iPad app by OhMD, Inc..)

- Source: https://appshunter.io/ios/app/ohmd-hipaa-compliant-texting/id923760379 (this page in markdown: same URL + `.md`)
- Developer: [OhMD, Inc.](https://appshunter.io/developer/923601674)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.80/5 from 12,447 App Store ratings · 112 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 85 MB
- Languages: American English
- Released: 2014-10-17
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/ohmd-hipaa-compliant-texting/id923760379/reviews.md

## What is OhMD HIPAA Compliant Texting?

OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system.

OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control.

Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload.

Practices use OhMD to:
- Deflect inbound patient calls into text and AI-assisted conversations
- Answer calls, texts, and web chats from one unified inbox
- Automate scheduling and routine requests without removing staff from the loop
- Reduce front desk interruptions and staff burnout
- Improve patient access without hiring or outsourcing

Practices using OhMD report:
- Fewer staff-handled calls
- Lower communication costs
- Improved practice revenue and growth

Core capabilities include:
- AI-assisted call answering and scheduling
- Secure texting and call-to-text deflection
- Unified inbox for calls, texts, and web chat
- Smart routing and assignments based on patient intent
- Human takeover of AI conversations when needed

## Key features

- HIPAA-compliant patient communication
- Unified inbox for calls, texts, and web chat
- AI-assisted routine task automation
- Human takeover of AI conversations
- Call deflection to text and AI
- Automated scheduling and requests

## What do users think of OhMD HIPAA Compliant Texting?

Overall sentiment: neutral

**Pros**

- 🚀 Quick communication with doctors
- 🔒 Secure and HIPAA-compliant
- 👍 Convenient for patients
- 👍 Helpful for doctors to stay in touch with patients

**Cons**

- 🐛 Frequent bugs and crashes
- 🐛 Unreliable login and connectivity issues
- 🔍 Lack of notification options and visual cues for unread messages
- 🤖 Subpar typing experience and lack of spell check

**Commonly reported bugs**

- Messages disappearing or not syncing properly
- Face ID/biometric login not working consistently
- Stuck notification badges that won't clear
- App crashing on launch after updates

**Most requested features**

- Ability to search message history
- Option to clear/delete old messages
- Improved iPad compatibility
- Customizable notification settings

## Recent user reviews (10 of 112)

All indexed reviews: https://appshunter.io/ios/app/ohmd-hipaa-compliant-texting/id923760379/reviews.md

### 1/5 — Doesn’t recognize password

*2026-07-15, version 4.27.0*

It suddenly logged me off wanting me to sign into a a”test” site. I attempted to use the same password and username I use to get into the web application (as I always have) it states my username or password is incorrect. I deleted and reinstalled the app, same issue.  I login into the web application from my phone and the mobile web page is pretty worthless, I can’t get back to all my messages. So I have to get to a laptop to sign into. Not very helpful when you need access at all times.

### 2/5 — Needs update

*2026-02-25, version 4.18.0*

It won’t let me type and send anymore with the new iOS. I can only send photos.

### 2/5 — The mobile version hardly ever works

*2026-02-13, version 4.18.0*

Seems to work okay on the pc, but the mobile version constantly fails to open and loses my messages—so I have to go on the pc to use it. I’m going to try a different service

### 1/5 — So glitchy

*2026-02-12, version 4.18.0*

I wish they would stop coming out with new features and focus on making it actually work first. The mobile app is terrible, constantly redownloading the app to try to get it to work. Very frustrating.

### 2/5 — Terrible

*2026-02-02, version 4.17.0*

Terrible

### 1/5 — Terrible App

*2025-12-29, version 4.14.0*

This app is garbage. 

When signing up, it kept telling me there already was an account with my email address, which was untrue. The real issue was with my password length. 

I switched to a simpler password, then it asked for my phone number. It took multiple attempts to submit my phone number. The button just wouldn’t work. After it finally worked, it sent me an SMS verification code. I inputted the code, and nothing is happening. The “resend code” button doesn’t work. I closed and reopened the app multiple times, and I’m stuck at the same step. 

I tried logging into the website instead, but I get an error message (“GraphQL Error: Cannot return null for a non-nullable field.”), and the page stays blank. Useless.

### 1/5 — Stopped working

*2025-11-09, version 4.11.0*

This app used to be decent- only occasionally lagging on showing messages. Now it’s completely stopped working for the last few months, for both me and my provider. Neither of us have been able to use it. It just shows the blank interface loading forever.

### 1/5 — App won’t open

*2025-10-13, version 4.9.0*

This app used to be really good, but now it is completely worthless. It is impossible to message with patients because it won’t even open. It either sits on a blank screen or a circle just goes around and around. I have chosen to move to a different secure messaging app because this one does not work any longer

### 1/5 — Awful, rarely works

*2025-10-11, version 4.9.0*

This app is terrible. It won't let me see my provider's messages. Nearly every time, I have to log out and log in to see messages, and this could be multiple times in one day. I've deleted the app and reinstalled it several times, but it doesn't fix the problem. Today (after trying to sign out, sign back in, uninstalling, reinstalling), it still won't finish loading after I type in my password to sign in. Why is this app so terrible? It's been glitchy for at least a couple of years. You'd think someone would've fixed the bugs by now.

### 1/5 — Hot Garbage

*2025-09-05, version 4.6.0*

Had the displeasure of using this app for 4 years and my god has it been such a heaping pile of waste. Super buggy, always kicking me out, always requiring password every 5 minutes, right now it refuses to load and it’s just a blank loading screen. The 5 star ratings have to be an inside job because there’s no way this app is a 5 star. It’s 1 star and that’s being generous. FIX IT

## Frequently asked questions about OhMD HIPAA Compliant Texting

### What does OhMD HIPAA Compliant Texting do?

OhMD is a HIPAA-compliant platform designed to manage patient communications for medical practices. It integrates phone calls, text messages, and web chats into a single, unified inbox, using a combination of AI and human staff to handle inquiries and tasks.

### How does OhMD use AI in patient communication?

The platform employs AI to manage routine patient requests such as scheduling appointments, deflecting calls, transcribing voicemails, and answering common questions. This allows staff to focus on more complex patient needs while ensuring efficiency.

### Is OhMD HIPAA compliant?

Yes, OhMD is built to be HIPAA-compliant, ensuring that all patient communications handled through the platform meet strict privacy and security regulations required in healthcare.

### What are the benefits of using OhMD for a medical practice?

Practices using OhMD can expect to reduce inbound call volume, decrease front desk interruptions, and alleviate staff burnout. It also aims to improve patient access to care and can contribute to practice revenue growth without requiring additional hiring.

### Can I use OhMD on different devices?

The description implies a unified system accessible by practice staff, suggesting it's a software solution for the practice rather than a direct patient-facing app. It's designed to be used by the practice's team to manage all incoming patient communications.

## Version history (last 5 releases)

### 4.28.0 — 2026-07-28

OhMD Release Notes — v4.28.0
  - Fixed an error that could occur when uploading files larger than 5MB via camera capture, photo library, or file upload.

### 4.27.0 — 2026-07-15

What's New
  - Added access controls for creating new tags, creating new saved replies, and starting colleague chats, based on user permissions

### 4.26.0 — 2026-06-30

What's New
  - Updated UI to support Nia SMS messages
  - General UI updates to the navigation menu and chat thread

### 4.25.0 — 2026-06-17

New Features & Improvements
  - Added secure file upload support, allowing providers to request file upload and patients to access the upload link via the app
  - Added support for new system messages related to Nia and secure file uploads
  - Fixed an issue where the compose box remained expanded after sending a long message

### 4.24.0 — 2026-06-02

New Features & Improvements
  - UI improvements for SMS Nia messages
  - Support for new system messages

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*