# OKP — user reviews > 84 indexed App Store user reviews of OKP by Shenzhen USEER Robotics Co., Ltd, rated 2.30/5 from 127 ratings. - Source: https://appshunter.io/ios/app/okp/id1604147294/reviews - App overview in markdown: https://appshunter.io/ios/app/okp/id1604147294.md - Rating breakdown: 5★ 26 · 4★ 10 · 3★ 9 · 2★ 10 · 1★ 72 ## What do users think of OKP? Overall sentiment: negative **Pros** - 👍 Easy setup process with step-by-step instructions - ✨ Vacuum cleaning performance is excellent - 🎮 App remote control functionality works well - 💬 Friendly and helpful customer service - 🗺️ Lidar mapping feature provides good visualization - ⚡ Quick connection when setup works properly **Cons** - 🐛 Frequent WiFi connectivity issues - 🐛 App crashes and freezes regularly - 🌐 App displays in Chinese/Asian language by default - 🔌 Requires constant reconnection to app - 📱 Only compatible with 2.4GHz WiFi, not 5G - 🔐 Account registration and verification code problems - 🗺️ Map doesn't show room segmentation or charging station location - ⚠️ Security concerns about data collection - 🐛 Lidar map occasionally fails to display - 🔄 Remote control became slower after updates - 🔋 Battery percentage display shows incorrect readings **Commonly reported bugs** - WiFi connection fails at 85-87% during pairing - Verification code not sent or not recognized - Account not recognized after logout - App won't progress past language selection - Pairing fails with updated app versions - Lidar map occasionally does not appear - Battery percentage stuck at 14% despite full charge - No-go zone detection showing false positives - App login credentials not recognized - Accept button missing during profile creation - MAC randomization interferes with device connection **Most requested features** - Manual auto-empty scheduling controls - In-app button to empty robot vacuum - Room segmentation on map display - Charging station location indicator on map - Default cleaning mode settings - Better language selection during initial setup - Improved remote control interface ## Newest reviews (14 of 84) ### 3/5 — “No go zone” issues *2026-05-19, version 3.2.5* I want to set up areas that I don’t want cleaned, specifically under low chairs, stools, on top loose rugs or under sofas however the vacuum keeps going only to those areas instead. I’m assuming it’s just trying to map the area but it’s constantly getting stuck under gaps that are too small for it and it constantly needs my assistance. I use the K5 ultra model and I thought it would be able to detect effectively where it can’t fit and avoid those areas but instead it hugs around the bottom gif furniture and gets stuck. I feel like it doesn’t realise how to clean the open areas in my living room instead. And this is all happening on the clean arranged feature not the wall mapping one so I still don’t understand why it huge walls and furniture. If that could be fixed then it would be perfect as it does a good job sucking up debris, dust and fluff from my carpets. But people don’t buy these products because they’re lazy, they buy them because they simply don’t have time and are busy working. I don’t want to assist a robot that’s designed for automation and can’t complete its task properly. It’s quite literally a failure. Also the app is poorly designed and not the most intuitive to understand with first use. I feel like buttons should explain the exact features. The manual control should be less sensitive. There’s missing graphics and text only displaying the file names for the wall cleaning mode meaning if I’m away I can’t view that it’s cleaned the walls I just have to hope it has. Anyways these are small issues and aren’t worth knocking you guys down to a 1 star review. I’d say 2.5-3 stars and a lot of room for improvements. ### 3/5 — Auto Empty *2026-04-01, version 3.2.5* I wish the developers of the app would add the ability to manually auto empty the robot, and set how often you would like the robot to auto empty. Most importantly PLEASEE add a button to empty the robot inside the app. Model:u7x6ps8uyihapvm5, Serial number:SmartLife-OKP-L3-02396 ### 3/5 — Was Great When it Ran *2025-08-20, version 3.2.3* Can’t run on 5G - Absurd! ### 1/5 — Very confusing and malfunctioning *2025-04-09* I bought this over a year ago and still the same problem . I put it to charge it starts cleaning I just turned it on today and it happened to be working . Terrible product not worth it at all! **Developer response:** We apologize for the inconvenience. If you have any issues, please feel free to email(vipus@lefant.com) us your feedback. We will address them as soon as possible. ### 1/5 — DON’T GET *2025-01-22, version 3.1.1* Can’t even get the app to connect even with my WiFi in 2.4 it gets to 85% then says it’s not in 2.4. Waste of time and money to get this vacuum and app !!!! ### 1/5 — App doesn’t work! *2024-11-27, version 3.1.0* I have tried multiple times to add a new device to the app, and each time it gives me an error message when it gets to 87%. I even reached out to support for help and followed the steps given. After it failed, the tech team person told me to contact our isp to change something to the internet, which my husband said it didn’t make any sense. Something is not right on the app. The previous app I used had worked perfectly. I now cannot use the app which had all the routine setting features. My robot vacuum still works but without the ability to use the app. Lastly, I even bought a iPhone thinking that might help. My previous phone was an android. Will OKP look into this app problem? Like I previously mentioned, the old app had worked perfectly on my old android phone. Other reviewers also had issues with the app not working. ### 1/5 — 使い物にならない *2024-10-01, version 3.0.3* 安かったので購入。アプリは使用不可、Wi-Fi接続が出来ない。因みに他のメーカーのルンバのアプリでは接続できている環境です。 使用場所が廊下なので、掃除したい時に手動で電源入れて使ってます。 ### 2/5 — Please help *2024-09-23, version 3.0.3* New update is making my hoover stay on 14 % battery even though it is fully charged. The battery is brand new so it must be software. Please fix it my hoover was a gift and it’s not working ### 4/5 — Simple et fait le job *2024-09-18, version 3.0.3* J’ai réussi à créer mon compte utilisateur. L’appli est simple mais efficace ### 1/5 — Won’t finish sign up *2024-08-03, version 2.9.11* Just got this and went to create a. Ew profile and the “Accept” button is no where to be found and cannot continue without doing that ### 1/5 — Help *2024-06-23, version 2.9.8* It’s not doin anythg ### 4/5 — Not great, Not terrible. *2024-04-04* Downloaded this app to control an OKP K2 that I picked up recently. The vacuum works well, and the app also seems to work decently. I haven’t encountered any major flaws other than the directions to pair the vacuum with Alexa are wrong. You need the Tuya Smart skill, not the OKP Smart Home skill, to get that side of things working. For the app there’s nothing glaringly obvious that is wrong with it, and it seems to work well overall. ### 1/5 — Very disappointed *2024-04-02, version 2.9.5* How in the world do we get support when the robo doesn’t want to connect to wifi ! I’m so not amused !!!!! ### 1/5 — Rubbish *2023-12-17, version 2.8.0* I can not make an account on it. Made one on the website and still says account not exist. Shame as the vac is not working properly as can’t set it up. OKP SORT THIS OUT ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t waste your money or time *2026-03-22, version 3.2.5* How in the world do we get support when the robo doesn’t want to connect to wifi ! I’m so not amused !!!!! Doesn’t connect to wifi it’s a terrible app ! Don’t waste your money or time ### 1/5 — Vacuum never paired *2026-03-15, version 3.2.5* The vacuum refused to pair and I figured it was a me problem but then followed another review’s advice to use SmartLife app instead and it paired perfectly through that! My robot vacuum was highly unresponsive to the remote, so having the ability to steer it via the app is so nice. Just not through THIS app ### 1/5 — Nope *2026-02-12* Terrible ### 1/5 — Mapping feature unworkable *2026-02-09* I have OKP K5. The mapping feature is something I have ended up not bothering to try to use and feel very disappointed with - the shape of the map is so wildly inaccurate when the robot creates it, and it seems there is no way of editing it on the app or interacting with it in any way. So I can’t set no go zones (which means I have to close doors in my house and monitor the robot until it cancels the clean because it’s confused, or just use the manual feature which takes forever because you can’t make it go straight). It also means a lot of my house never gets cleaned, but a lot of it gets cleaned over and over. The app needs more features and it really needs to work on the map which is a key selling point to this Vacuume. ### 1/5 — Very disappointed *2026-01-18, version 3.2.5* How in the world do we get support when the robo doesn’t want to connect to wifi ! I’m so not amused !!!!! ### 1/5 — The app is very buggy *2025-12-21, version 3.2.5* The app is very buggy. The lidar map occasionally does not show up. The note goes on does not work. If you can see my screenshot it's showing up that the robot vacuum is hitting the no go zones. ### 1/5 — AWFUL *2025-08-08* The app is terrible. It shows where the vac cleans, but doesn’t segment it by room, so you can never tell WHERE the heck it is. At the very least, it could show where the charging station is located. It’s not worth anything if the map can’t show you exactly where in your home the vacuum is without having to push the stupid alert button so it plays a sound until you physically find it. **Developer response:** Your feedback has been received. We sincerely apologize for the poor experience caused. We will continue to optimize the devices and the app. Thank you for your understanding. ### 1/5 — Verification code *2025-07-15, version 3.2.1* Can’t even register as not sending a code. Hoover was a gift and don’t know what to do next ### 1/5 — Not allowing log in *2025-06-03, version 3.2.1* App was working fine yesterday, now it has logged me out and says my account is not recognised. Please update promptly. ### 1/5 — Return this vacuum now! *2025-04-20* The fact that you need it connected to the app in order for the vacuum to even clean should have been a huge red flag. Vacuum keeps disconnecting from the app, so you have to reconnect it every few days and redo all your settings(volume, programmed cleans, restricted areas etc.) I regret buying these vacuums so much. **Developer response:** We apologize for the inconvenience. Our latest update now allows account unbinding without data deletion. Additionally, the robot vacuum has a battery protection feature: if it’s off the charging dock with no cleaning task for 5 minutes, it will enter sleep mode. You can then press the button to wake it up. ## Most praised reviews (10 highest-rated) ### 5/5 — Cool *2025-01-19, version 3.1.1* Cool ### 5/5 — Review *2024-09-09* The vacuum has served us well and cleans the entire dwelling throughly. The customer service reps were very friendly and helpful on the one issue we encountered a year later with the battery. ### 5/5 — Working great for me! *2024-07-23* Not sure where all the poor reviews come from. Got a robot off Temu for $65. Connected with the app/wifi and it is off and cleaning all within 10 minutes of me opening the box. Couldn’t have been easier ### 5/5 — Easy to setup *2024-06-04* Step by step set up, so easy. Was using it within minutes ### 5/5 — Easy set up *2023-12-31* After reading a few reviews I was kind of worried that I wouldn’t be able to get the app to work to use my vacuum. Once I downloaded the app and created an account, it gave step by step directions on how to get the vacuum set up on your wifi network, this I feel would be the hardest thing. The app itself is easy to use and to figure out, my vacuum is currently mapping my house while my cats watch it from afar. ### 5/5 — 日本語対応しているので問題なし *2023-12-12, version 2.8.0* 掃除ロボもアプリも特に問題なく使用できている。マッピングも清掃経路も確認できランダム清掃に比べ特にしっかり掃除してくれてるので減点要素はないかな。 ### 5/5 — Great app and product *2023-06-23* works just fine ### 5/5 — App has basic code issue. *2022-12-03, version 2.6.0* So, after testing this out, extensively on both an android, and an apple, I have come to the conclusion that Mac randomization interferes with the devices ability to connect to the network. If you simply just turn Mac randomization off when trying to add the device, it has no issues automatically connecting every time for me. I’m sure there’s other issues but hopefully this will help some people fix theirs. ### 5/5 — Great vac *2022-08-27* I do t ever write reviews for products. I had the easiest time with the app and vacuum. All the 1 or 2 star ratings must have been done by people who have no experience with any kind of tech. Easy to set up and easy to use. If you can’t figure out these kind of things you need help. My 8 year old set up everything. ### 4/5 — Let’s review *2024-09-19* The vacuum it self has been amazing from day one. The app on the other hand took about 6 months to finally connect and work. Now that the app and vacuum have sink, I love it even more!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*