# Old Navy: Shop for New Clothes — user reviews > 902 indexed App Store user reviews of Old Navy by Gap Inc., rated 4.90/5 from 1,464,635 ratings. - Source: https://appshunter.io/ios/app/old-navy-shop-for-new-clothes/id342792281/reviews - App overview in markdown: https://appshunter.io/ios/app/old-navy-shop-for-new-clothes/id342792281.md - Rating breakdown: 5★ 1,330,295 · 4★ 109,180 · 3★ 17,056 · 2★ 2,699 · 1★ 5,405 ## What do users think of Old Navy? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use app - 👍 Great customer service - 💡 Helpful personal stylist feature **Cons** - 🐛 Constant sign-out issues - 🔍 Poor search and navigation - 🛒 Shopping cart problems - 🔑 Difficult login and password management **Commonly reported bugs** - App crashes and freezes frequently - Inventory and order tracking issues - Inconsistent behavior across app and website **Most requested features** - More age-appropriate styles for big girls - Size guide with model measurements - Ability to filter search results by category - Seamless integration of rewards and credit card ## Newest reviews (15 of 902) ### 3/5 — SAD *2026-08-30, version 18.6.0* I have worn Old Navy shirts for women as many years as I can remember but all you cater to is young tiny & I'm trying to find actual shirts that are full size in turquoise NOT CROPPED BABY SHIRTS ### 4/5 — Really like Old Navy but they need more Mirrors in the store *2026-08-30, version 18.6.0* There’s only about 2 mirrors in The whole store unless you go all the way to the back to the dressing room. Some people come in real quick to find something and don’t have time to try it on and would just like to see it in the mirror & purchase! A full length mirror, every few aisles would be great! Think you might sell more too! ### 3/5 — Credit card login *2026-08-30, version 18.6.0* It would be more convenient if I could use my Face ID to log into the credit card app. ### 4/5 — Can’t see item prices at checkout anymore *2026-08-25, version 18.5.1* Really wish you could still see the individual items priced out at check out! You used to be able to see the price of each item after discounts were applied before final check out..for last several months can’t see that anymore and it’s very frustrating! Why do things have to always change and get rid of helpful things!? ### 5/5 — Muy feliz *2026-08-22, version 18.5.1* La calidad es inigualable ### 4/5 — Functional, few quirks *2026-08-22, version 18.5.1* Love it to check prices and see all the pictures of all the models. I don’t like when I’m scanning an item I have to scroll down to press a button to look at the listing for the actual price ### 5/5 — Very flirtatious *2026-08-21, version 18.5.1* 100% recommendations I got rainbow dress ### 5/5 — Old Navy *2026-08-21, version 18.5.1* I really enjoy Old Navy active wear and I love and appreciate the good sales! ### 5/5 — ON - simply the BEST *2026-08-21, version 18.5.1* I have professional and casual clothes - I get compliments everyday and I love the styles and fit super perfect! ### 4/5 — Shipment tracking *2026-08-19* It would be great for users to be able to track their orders once they’re shipped. ### 4/5 — I love Old Navy *2026-08-19, version 18.5.1* I absolutely love this app; it's truly the best! ### 5/5 — Love love love old navy *2026-08-18, version 18.5.0* All I wear is old navy clothes, they are comfortable and stylish. I get compliments on my graphic tees every day. ### 5/5 — Old Navy *2026-08-17, version 18.5.0* I always love the great deals ### 5/5 — Easiest app *2026-08-17, version 18.5.0* Easy to use. Has more than three stores offers. ### 4/5 — Great but a bit slow *2026-08-17, version 18.5.0* Easy to use! Very clear and straightforward. Only flaw is that sometimes it’s a bit laggy and the app crashes every now and then. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pop ups are so annoying *2026-08-23, version 18.5.1* Pop up questions are annoying while shopping. Like just let me scroll!! ### 1/5 — NOT FOR CANADA *2026-08-22* Says it’s available in CANADA. The Canadian website prompts you to download the app, yet when you login, it doesn’t recognize you as a Canadian, will not show your history or rewards, only will allow for USD shipping and billing addresses. They were SO behind the eight ball in terms of apps and Ecom and now they can’t even get this right. Get your act together Old Navy! ### 1/5 — Not available for Canadians *2026-08-21* Not good for Canadians super disappointing ### 1/5 — Tired of them toying with plus sized shoppers *2026-08-18, version 18.5.0* Really tired of the way ON is treating its plus sized shoppers. I hated that I only have the option to buy clothes from them in the app after their rollbacks, but whatever. But now their social media team is acting so weird and fatphobic (after spending so much time trying to earn us as customers, mind you)?? It’s really gross and upsetting. I’ll rejoin the app if they do better but I don’t think that’s happening any time soon ### 1/5 — everything is out of stock *2026-08-17* no matter what I select, it’s out of stock when the product details show up also, can we please edit profile details???? ### 1/5 — The ads are destroying the app *2026-08-16, version 18.5.0* If I could just make a purchase without being bombarded by ads for unrelated services at checkout, I’d be elated. Are you so hard up that you have to try to push additional services on us for a small payout by the other company? Vultures ### 1/5 — Still not for Canada *2026-08-16* Old Navy said their app was available for Canada now so I tried it. It still wont accept a Canadian shipping address so I guess that was a lie. Get yourself together ON. ### 1/5 — Issues *2026-08-15, version 18.5.0* App does not load ### 1/5 — Says available in Canada but not *2026-08-14* I downloaded the app bc it says NOW AVAILABLE IN CANADA…. Went to check out and can’t get past the address because it inly takes US postal code and no province ### 1/5 — Still not usable in Canada *2026-08-12* This app has been around for 13 years and it’s still not usable in Canada ## Most praised reviews (10 highest-rated) ### 5/5 — Ropa de Calidad *2026-09-01, version 18.6.0* Una de las mejores inversiones es comprar ropa de esta tienda, por la calidad de las prendas y excelente precio. ### 5/5 — easy *2026-08-30, version 18.6.0* super easy to use, sales and everything show up and it connects to your local store. no complaints besides i wish the categorizing was better cuz im always having to look through a bunch of jeans when im looking for a dress. ### 5/5 — Loving Old Navy *2026-08-29, version 18.6.0* I never knew I would have a store I would love until…. I FOUND OLD NAVY!! ### 5/5 — Great *2026-08-29, version 18.6.0* Great app ### 5/5 — ⭐️ *2026-08-28, version 18.6.0* ⭐️ ### 5/5 — Ofertas *2026-08-27, version 18.6.0* Tiene buenos precios , la gente es atenta y sobre todo sus ropa son accesibles y son para todo género ### 5/5 — Excellent Prices *2026-08-26, version 18.5.1* Soft fabric fashionable ### 5/5 — Toddler *2026-08-24, version 18.5.1* Love your choices for our grandaughter ### 5/5 — Love *2026-08-23, version 18.5.1* Favorite store ### 5/5 — The whole family *2026-08-23, version 18.5.1* The prices and quality are great! One stop shop for everyone! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*