# Old Spaghetti Factory — user reviews > 174 indexed App Store user reviews of Old Spaghetti Factory by OSF International, Inc., rated 4.88/5 from 12,518 ratings. - Source: https://appshunter.io/ios/app/old-spaghetti-factory/id1561909155/reviews - App overview in markdown: https://appshunter.io/ios/app/old-spaghetti-factory/id1561909155.md - Rating breakdown: 5★ 10,576 · 4★ 752 · 3★ 139 · 2★ 41 · 1★ 60 ## What do users think of Old Spaghetti Factory? Overall sentiment: positive **Pros** - 👍 Excellent service - 🍽️ Delicious food - 🎉 Great birthday celebrations - ⭐ Outstanding dining experience - 🤝 Friendly and helpful staff **Cons** - 🕰️ Slow service - 🥶 Cold food - 🤔 Disappointing app features - 💰 Expensive prices **Commonly reported bugs** - App UI issues with screen size and layout - Rewards program not working as expected **Most requested features** - Add dietary modification options - Improve app UI and functionality - Offer more gluten-free pasta options ## Newest reviews (18 of 174) ### 5/5 — Can’t wait to come back *2026-04-20, version 1.3* Delicious spaghetti, broccoli and lobster ravioli. Cooper was very attentive and friendly. ### 3/5 — Service ok *2026-04-03, version 1.3* Not very busy for a Thursday night, yet spent an hour and a half on a meal of only three people. Long waits between drink order and meal order. Finished salads and waited a long time until our entrees came out. Will come back , but hopefully not spend as long as this trip. ### 5/5 — William R Kennedy *2026-04-02, version 1.3* Beautiful location! Delicious food! Page, our server, was wonderful.. She is an asset to your company.. I totally forgot to request my free birthday meal .. But thank you, Will 😃 ### 5/5 — Server Johnson *2026-03-31, version 1.3* Johnson was an awesome server: efficient, professional and friendly. I hope my family sits in his station next time we dine at OSF (which IS pretty often!) Thank You! ### 5/5 — Friday night dinner *2026-03-14, version 1.3* 10 minute wait for our table. Server was very pleasant. Food was served hot. Flavor was spot on as usual. ### 5/5 — Tradition *2026-02-14, version 1.3* For every anniversary, Valentine's or birthday this is one of our favorite places to dine. It's always amazing food and best service. Thank you ### 5/5 — Best Server Ever! *2026-02-11, version 1.3* Jaime at clackamas store is the best. Fast, thorough, friendly. ### 5/5 — Fantastic food and service *2026-01-31, version 1.3* Chad took great care of me and the food was wonderful ### 5/5 — !!! *2026-01-19, version 1.3* Always Great!!! ### 5/5 — Great dinner *2026-01-17, version 1.3* We had a great dinner. The food was fresh, hot and delicious. Our server was amazing. Great food at a great price. Thanks ### 5/5 — Loved it *2025-12-28, version 1.3* Great food, great atmosphere and great service. Really enjoyed it. ### 5/5 — Great service *2025-12-20, version 1.3* Food was fantastic. Jack took great care of us!! ### 5/5 — Family Delicious Fun *2025-12-05, version 1.3* Kids love conductor headband ### 5/5 — Love this place *2025-11-16, version 1.3* I have been a fan for decades! I love this place. I am also very impressed with Madison, she has always taken care to correct any problems. Problems are few, but she is very professional and amazing at taking care of me! ### 5/5 — good food *2025-11-11, version 1.3* The food tasted great and high quality. The portions were perfect and humble, and the salad was perfect and refreshing. Amazing service as well. ### 5/5 — Excellent service *2025-10-19, version 1.2* Great service and nice dinner ### 5/5 — OSF *2025-10-18, version 1.2* Another tasty meal with great service!! ### 5/5 — OSF *2025-10-12, version 1.2* Outstanding service provided by our waitress. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-04-27, version 1.3* Another useless trash app. I actually like the restaurant but the app won’t load. ### 1/5 — Give us full menu *2025-10-13, version 1.2* Just give us a full menu, don’t make us download your crummy little app to satisfy your inflated egos. Your pasta is subpar anyways give us a paper menu. No one likes you. ### 1/5 — Birthday dinner *2025-09-29, version 1.2* Horrible experience this evening. Came to pick up my free birthday meal and didn’t find out till I got to the restaurant that now you have to purchase a meal to get a free meal. So after agreeing to go ahead and do that, then I was told I can’t get it to go. Spoke with manager, and he informed me he could not do anything to change things. Very disappointed and will not be returning to the old spaghetti factory to dine anymore. ### 1/5 — Old Electric Station/ now Old Spaghetti Factory *2024-10-20* Went to Eugene and ate at this Spaghetti Factory with two friends. We all ordered the managers special, which was choose two. We each chose the Mizithra and Marinara. The Mizithra was so dry, absolutely terrible. And the Marinara was like they poured it out of a jar. It was flat and tasteless. The only thing we liked was the salad and the spinach appetizer. I eat at the Corvallis Spaghetti Factory every once in a while and I have been quite happy with the food, but not this restaurant. We won’t be going again. It’s really too bad the ambience is great, the berry sangria was delicious and the service was satisfactory. ### 1/5 — The app had gone down hill *2024-03-16, version 1.1* Used to get birthday discounts… nope Used to be able to make reservations… nope Not sure the point any more. Noticed that the location we normally go to doesn’t advertise it anymore either. ### 1/5 — Cold Food *2023-02-25, version 1.1* I order from the senior menu I should’ve just ordered the regular ones that was only two dollars difference. For both my meals came out lukewarm. server and the manager did nothing about it. ### 1/5 — Disappointed with App *2022-11-09, version 1.0* Why are these reviews about the food and not the app?? No way to report errors with delivery when my food is missing and cold. Clearly they don’t want reporting issues to be easy. ### 1/5 — Subpar *2022-08-04, version 1.0* Service was poor. Hostess seated us at a table where no server was assigned. After waiting 15 minutes someone came over and ask if we had been helped. 3 of the 4 entrees were wrong and had to be remade when bright yo the table. That took forever. The person who's order was right finished his dinner before the other orders came. Salad dressings were not as ordered either. Waiter was very befuddled about entire order and even brought an extra salad to the table. Manager needs to retrain this waiter- ### 1/5 — Not what is says *2022-03-12, version 1.0* Restaurant flyer says download the app and get a free garlic cheese bread. No one in the restaurant including the manager knows anything about that free garlic cheese bread. They just want you to download and give them your name, email, phone number, access to apple login or gmail login. This place is a hot mess and the restaurant is 2 out of 5 stars at best. ### 2/5 — Verification of order and quality of food *2025-08-17, version 1.2* A little frustrating, knowing that they verified the order and they have you sign for your pick up, but yet there was no bread given any of our orders and you clearly see the receipt all three orders had beard and the quality of the food was less than desired to where my daughter nearly got sick from the over saturation of an oily substance in her food to make me think whether or not to delete this app ## Most praised reviews (10 highest-rated) ### 5/5 — Server Stout *2026-08-16, version 1.4* Amazing service and so sweet !! Can’t wait to come back ### 5/5 — Frank *2026-08-15, version 1.4* Absolutely incredible service (Lena). Food was amazing!! Thank You ### 5/5 — ????(Noon on Friday, 14th) Male *2026-08-14, version 1.4* He was FANTASTIC! There was an issue of OSF website as he talk to his Manager about the Issue. Thank You! I NEED to get home to make LOVE to my Girlfriend!!! ### 5/5 — Dinner *2026-07-13, version 1.4* The food was amazingly delicious and the waiter was on top of our needs!!! ### 5/5 — Yummy food *2026-07-08, version 1.4* Brought my wife and granddaughter to enjoy a lunch at your facility. We were seated in the Caboose at our request so our granddaughter could enjoy the ambiance and authenticity. She was thrilled. The waitress was super nice and attentive checking on us frequently. The food was prepared well and was tasty and fresh. We enjoyed our meal and will return. ### 5/5 — Birthday Dinner *2026-06-21, version 1.3* Dinner & service was great. We were able to make reservations & walk right in. LEON was our server & he deserves a place raise!!! so friendly, attentive & professional. Our soup, salad & bread all came out quickly and our entrees were delicious ### 5/5 — Great wait service *2026-06-21, version 1.3* Since we needed to wait for our table, we decided to go to the bar. Paloma was fantastic in serving our drinks, quickly efficiently and just with a friendly attitude and smile! So appreciate her every time we visit, she remembers me and my family! It’s heartwarming and makes me want to return every single time! ### 5/5 — Great food friendly atmosphere *2026-06-05, version 1.3* Love coming here with family, always a great meal! Maya is the best server!!! ### 5/5 — Awesome *2026-06-04, version 1.3* Great service from Theresa:) You are awesome! ### 5/5 — Forest Angel *2026-05-26, version 1.3* Never disappoints! Our go to place when we come into town for a great meal! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*