# Ole & Steen — Lagkagehuset > Loyalty app for Danish pastries, coffee, and cakes with rewards and payment features. (iPhone/iPad app by Lagkagehuset A/S.) - Source: https://appshunter.io/ios/app/ole-and-steen/id1164012858 (this page in markdown: same URL + `.md`) - Developer: [Lagkagehuset A/S](https://appshunter.io/developer/1164012857) - Category: Food & Drink, Shopping - Price: Free - Rating: 4.60/5 from 577 App Store ratings · 130 written reviews indexed - Age rating: 17+ - Requires: iOS 15.1 · 59 MB - Languages: American English, Danish - Released: 2017-07-05 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ole-and-steen/id1164012858/reviews.md ## What is Ole & Steen? Welcome to the Ole & Steen app - created for lovers of Danish pastries, fresh coffee and decadent cakes. Collect points and earn custom rewards for every purchase you make, easily pay in store and online with your app, and get access to special perks. Earn Points & Rewards • Receive a free Cinnamon Social Slice when you download the app • Collect points with every purchase and redeem for free coffee, freshly baked breads, cakes, pastries and more • Get early access to our seasonal menus and new merchandise Pay in Store • Link your debit/credit cards or ApplePay to your profile to easily pay at any of our stores • Collect bonus points when you pay with your app in stores Click & Collect • Skip the line with Click & Collect ordering • Select and pay for your items directly in the app, choose your pick-up date and time, and we will have order packed and ready for your arrival Download the Ole & Steen app and follow the scent of great coffee and baked goods. We look forward to seeing you. Velkommen! ## Key features - Earn points on purchases - Redeem for free coffee, bread, and pastries - Exclusive rewards and early access - In-app payment options - Click & Collect ordering - Free Cinnamon Social Slice on download ## What do users think of Ole & Steen? Overall sentiment: negative **Pros** - 🍰 Delicious baked goods - 👍 Convenient app features - 🤝 Friendly and helpful staff - 💳 Useful rewards program **Cons** - 🐛 Frequent app crashes and bugs - ⚠️ Unreliable order tracking and points collection - 🤔 Confusing and unintuitive app design - 🔌 Payment and login issues - 🗺️ Region/location detection problems **Commonly reported bugs** - QR code scanning not working - Order pickup issues and delays - Rewards not being properly credited - Repeated login and verification failures **Most requested features** - Integrate with Apple Pay and other mobile wallets - Improve app stability and reliability - Simplify the user experience and onboarding - Enhance rewards program and points management ## Recent user reviews (10 of 130) All indexed reviews: https://appshunter.io/ios/app/ole-and-steen/id1164012858/reviews.md ### 5/5 — Amazing *2026-06-18* Great food ### 1/5 — Always issues with your app *2026-06-06, version 3.0.24* There are always issues with your app. Clearly never tested on older phones and today the QR code disappeared. Told I had to delete and download. Please take more care with your updates!!! ### 5/5 — Swirl me crazy *2026-05-22, version 3.0.21* The chocolate swirl is the best pasty I’ve ever tasted. Texture and sweetness collide in the mouth like butter to toast. ### 1/5 — So many bugs *2026-04-08, version 3.0.19* Constantly bugging, re-downloaded to use my points and put my number in but it’s not sending me a pin. Tried to get it about 6 times. Last time I had it, for some reason it updated to the Danish version too 😑 ### 1/5 — Loads of gaps *2026-04-02* This app has so many bugs, it’s actually very frustrating to use. You spend a tonne of money collecting the points, only for the app to do everything it can to make sure you can’t redeem them. Half the items aren’t available when you select the option to use your points from the Home Screen. If you are willing to spend time trying to find another route to redeem them, it seems like you’re making progress then you get charged for the order anyway. The points system works, but *only* if you order in store. This is not acceptable in my opinion, as there are many customers that exclusively order online (hence why they download the app). I’ve heard many customer complain. I just hope that feedback is actioned soon. ### 1/5 — Points gone (expired) not loyal at all *2026-03-22, version 3.0.17* For various life reasons I hadn’t visited for a while and having accumulated a few thousand points I was shocked/horrified to find they had expired. Shocking for a loyalty scheme. Quite literally the opposite to creating loyalty. Turns out I now have no incentive to return. Costa it is then! ### 1/5 — Truly terrible app *2026-02-03, version 3.0.15* Almost every time I try to check in there’s a problem! Time and time again it fails and I have to redo something or other! Get your act together! ### 5/5 — Loving Ole and Steen *2026-02-01, version 3.0.15* Guildford branch amazing service and great products. Ole and Steen really look after their customers ### 4/5 — Love the cafe the app doesn’t scan easily *2026-01-24, version 3.0.15* Love the cafe the app doesn’t scan easily ### 1/5 — App not working *2026-01-13* The screen freezes every time I try to put my phone number I can’t even make an account ## Frequently asked questions about Ole & Steen ### What does the Ole & Steen app do? The app allows users to collect points for every purchase, which can be redeemed for free coffee, baked goods, and pastries. It also offers easy in-store and online payment options, as well as a click-and-collect service to skip the line. ### What are the key features of the app? Key features include earning points and custom rewards, receiving a free Cinnamon Social Slice upon download, linking payment methods for easy in-store transactions, and the ability to order ahead for pick-up through Click & Collect. ### Is the Ole & Steen app free to use? Yes, the app is free to download and use. There are no upfront costs associated with accessing its features or loyalty program. You earn rewards by making purchases through the app or in-store. ### How can I use the app to pay? You can link your debit/credit cards or ApplePay to your profile within the app. This allows for quick and easy payment at any of their stores. You also collect bonus points when you pay using the app in-store. ### What are the benefits of using Click & Collect? Click & Collect allows you to skip the line by ordering and paying for your items directly in the app. You can then select your preferred pick-up date and time, and your order will be packed and ready for you upon arrival. ## Version history (last 5 releases) ### 3.0.31 — 2026-08-18 Bugfixes ### 3.0.30 — 2026-07-04 Bugfixes ### 3.0.29 — 2026-07-02 Bugfixes ### 3.0.27 — 2026-06-29 Bugfixes ### 3.0.26 — 2026-06-24 Bugfixes ## Apps similar to Ole & Steen | App | Rating | Price | Category | | --- | --- | --- | --- | | [Embargo Wallet](https://appshunter.io/ios/app/embargo-wallet/id1205758388) | 4.8 (145) | Free | Food & Drink | | [GAIL's Bakery](https://appshunter.io/ios/app/gails-bakery/id6446636927) | 4.3 (50) | Free | Food & Drink | | [Pret A Manger: Coffee & Food](https://appshunter.io/ios/app/pret-a-manger-coffee-and-food/id1530370563) | 4.8 (5,908) | Free | Food & Drink | | [WatchHouse. 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