# Olga's — user reviews > 96 indexed App Store user reviews of Olga's by Paytronix Systems Inc, rated 4.10/5 from 1,034 ratings. - Source: https://appshunter.io/ios/app/olgas/id1227018819/reviews - App overview in markdown: https://appshunter.io/ios/app/olgas/id1227018819.md - Rating breakdown: 5★ 712 · 4★ 84 · 3★ 35 · 2★ 37 · 1★ 166 ## What do users think of Olga's? Overall sentiment: negative **Pros** - 🚀 Quick and friendly service - 👍 Easy to use app - 💡 Rewards program **Cons** - 🐛 Incorrect or incomplete orders - 🐛 Automatic tip added without consent - 🐛 Rewards not working as expected - 🐛 Login and account issues - 🐛 Unreliable order pickup times **Commonly reported bugs** - App crashing or force closing - Rewards not applying at checkout - Order status not updating properly **Most requested features** - Real-time order status updates - Ability to customize orders properly - Streamlined rewards redemption ## Newest reviews (16 of 96) ### 2/5 — Stores should be able to input real time data in app *2026-01-28, version 25.12.2025082901* I’ve used this app & enjoyed Olga’s from the Bloomfield Township location for years. But I just had my 3rd car-side-to-go order in a row that couldn’t be delivered to my car but I had no way of knowing. So I sit in my car waiting at least 5 mins after the order ready time, then have to walk in, stand in line with the walk-ins & Dashers. Only to have the single employee assigned to answer phones & handle take-out grab my order off the counter where it’s been sitting & getting cold. I do not blame the single overworked employee for this issue. But either the app needs to have location specific feedback to customers or the management at this location needs to turn off car-side-to-go if they are not able to provide the service. Two stars for the polite employees enduring a mad customer (me) and the good but slightly cold food. ### 3/5 — Auto adds tip *2025-11-20, version 25.12.2025082901* Good food. But auto adds a tip. And app isn’t as intuitive as it could be very confusing how to customize an order. ### 2/5 — Watch the tip *2025-10-28, version 25.12.2025082901* They automatically add the tip and don’t ask. ### 2/5 — Royal Oak Olga’s *2025-10-09, version 25.12.2025082901* This is the worst Olgas in the metro area, second only to the one on Southfield rd. They frequently ignore specifications, forget basic things like dressing, and use old items. There is no way to address the situation bc if you call and complain, they just say a manager will call you back and of course they never do. ### 3/5 — Never get the carry out order correct *2025-02-27, version 24.12.2024091201* We love Olga’s whenever we come back to Michigan, BUT the Frandor location inevitably screws up something on the online order. Tonight they included lettuce on a sandwich that was explicitly requested to be left off. And the $13Snackers basket contained 80% overcooked snackers that you could break a tooth on ### 3/5 — Food was great but incomplete order. *2025-02-12, version 24.12.2024091201* Olga sandwiches were great with delivery. I do not recommend getting the curly fries as they did not stay warm but the Mac and cheese did. I ordered an extra side of Olga sauce which I did not get. I wanted to dip my sandwich and fries in it. I loved being able to use my rewards for my delivery order. ### 2/5 — Don’t do curbside *2025-01-19, version 24.12.2024091201* At my location, I ordered curbside and sat in the parking spot for almost 15 min before going inside and my food had just been sitting there. Nobody attempted to bring it out to me even after I checked in. I want to say it’s just this one instance, but this is the second time this has happened and it’s irritating. ### 2/5 — Salad pick up order *2025-01-01, version 24.12.2024091201* Got home to enjoy my salad and there was no dressing on it. Very disappointing! ### 3/5 — No dressing for salads and no cream cheese frosting for the cinnamon snackers *2024-08-16, version 24.9.2024062001* Food was ok. Fries were cold ☹️ ### 2/5 — Incomplete order *2024-07-16, version 24.9.2024062001* I keep coming back because the food is so delicious but I’ve had 3 orders in a row that I did not receive the extra toppings that I paid for. I do not recommend ordering from here, stick to going in and sitting down. ### 1/5 — First time failed bad *2024-07-02, version 24.9.2024062001* They forgot half of it, delivery driver got lost for 30 min, there’s no where on the app to report an issue with the order. Never again. ### 2/5 — Not great *2024-06-20, version 24.2.2024032103* The customer service was not good. The lady was rude at the Monroe store. ### 1/5 — Not enough meat *2024-06-17, version 24.2.2024032103* I ordered make it larger not even enough meat for one little loan make it larger ### 1/5 — Rewards *2024-06-12, version 24.2.2024032103* Rewards redeemed take FOREVER to apply to account, to the point you would need to redeem an award far before you ever arrive at the restaurant or decide to order for it to be able to be used. Please fix this! ### 1/5 — Disappointing ! *2024-06-11, version 24.2.2024032103* Salad was brown and wilted. Same with lettuce and tomatoes on the sandwich. Cheese from snackers was watery and obviously bad. Didn’t get the extra bread i ordered and paid for with the salad. Seems we have issues every time we order here lately. my husband even questioned me as to why i wanted to go there tonight. Guess he was right! ### 1/5 — Worst meal ever *2024-03-08, version 23.10.2023060101* Went to the Taylor location. Spent $47, not work it. My sandwich barely had anything on it. Chips were under cooked and seasoning was on bottom and not on chips. Ordered salad wit no feta, had feta on it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Order not good *2026-02-16, version 25.12.2025082901* None of my food was hot that I ordered. It was wrong. It had items on it that I requested to remove and pieces were missing. Order was supposed to be ready at 7:50 and it wasn’t ready until 820 ### 1/5 — Online ordering *2025-11-22, version 25.12.2025082901* It is terrible that a tip is automatically entered into your order when you order through the app. ### 1/5 — Disappointed *2025-11-13, version 25.12.2025082901* On line order. States no tomato, pickle or lettuce. Order arrived 90 minutes after submitting the order. Cold food and lettuce on the steak burger. ### 1/5 — Scam *2025-10-13, version 25.12.2025082901* It randomly added a $3 tip on a take out order then refused to allow me to cancel my order. ### 1/5 — The worst Olga’s food I’ve ever had *2025-04-23, version 24.12.2024091201* I ordered 4 pieces of Olga bread with my order and all 4 pieces are ROCK hard. They don’t even taste like the Olga bread I know & love. AND My spinach pie is still frozen The middle. So disappointing. The hostess was super nice though. I really wish I could submit pictures. ### 1/5 — Burnt veggies *2025-04-19, version 24.12.2024091201* Was so disappointed when I brought my veggie Olga home and the veggies were completely burnt. There is no way this should have been served to a customer ### 1/5 — EVERY SINGLE TIME *2025-04-09, version 24.12.2024091201* There has not been one time that I order from the Garfield Location. They are going to forget something. Then I have to call and they say yup you’re right. This time I didn’t even bother calling. But it was 2 lemonade beverages. My husband picked up for me. If there was a closer location I would never use this location ever again. Because it’s every time. ### 1/5 — Disregard for special instructions *2024-10-08, version 24.12.2024091201* Requested no lettuce, tomato or pickle. Added extra aioli. The label in the sandwich is correct. The sandwich is not. Contained lettuce, tomato, pickles and no extra aioli. ### 1/5 — Why bother with customizing your order within the app? *2024-10-02, version 24.12.2024091201* Does anyone in the kitchen read the ticket? I put a customized plain, no tomato, no onions and no Olga’s sauce and that is the only thing they put on my 3 cheese Olga. Such a waste of time, money and food. ### 1/5 — Olga’s in royal oak *2024-07-16, version 24.9.2024062001* Ordered my food ahead of time, order came out 20 minutes before scheduled pick up time, sandwich was missing ingredients, fries had no seasoning, felt like I wasted 15 dollars ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2026-03-13, version 25.12.2025082901* Order was ready when I came to get it. Was an issue with my order the manger called and fixed it right away. ### 5/5 — My favorite for years *2026-02-18, version 25.12.2025082901* This is my regular go to every single week. I love Olga’s!! ### 5/5 — Olga’s kitchen Michigan *2026-01-12, version 25.12.2025082901* Very good and consistent with there meals . Whenever I want warm Comfort food I get Olga’s can’t go wrong with there smackers and my girlfriend absolutely loves the wraps and the warm butter ### 5/5 — The Absolute Best!!!! *2024-08-02, version 24.9.2024062001* We frequently go to the Alton, Illinois Olgas, at least once, usually twice a week when we’re at our home in Edwardsville. I Love Olgas! I’m originally from Michigan so I basically grew up with Olgas. I sure wish they would expand further south, there’s a market for such a awesome place and I bet every store would be successful! The service we receive at the Alton location is nothing short of perfection. If by some strange chance there is a issue with your order they are on it immediately even though the place is very busy at all times. Maybe a Destin Florida location 🤷‍♀️ or maybe the recipe for your Olgas sauce so those of us that are addicted to it won’t have to go through withdrawal when there’s not one in our location. ### 5/5 — Easy to use *2024-03-07, version 23.10.2023060101* I frickin love Olga’s and I’m excited to start earning rewards. The app is super easy to use. ### 5/5 — Quick and friendly service *2023-06-24, version 23.10.2023060101* I make weekly trips to Saginaw to visit with my daughter and grandchildren. On the way home, I will stop off the expressway and put in my order for Grab-N-Go or Curbside Pickup. Well, this time I forgot to touch the “Place Your Order” button until I got to the restaurant and was in the Curbside Pickup spot. Nevertheless, my food was brought out to me in less than 10 minutes! Amazingly good service! ### 5/5 — SIMPLY OUTSTANDING!!! *2022-06-22, version 22.7.2022051105* I have visited this location twice in the past four weeks and have placed large to go orders which have been a nicely put together with good taste and presentation when eaten. I take food from Michigan to New York and enjoy it where we don’t have Olga’s. Megan and Veronica coordinated my huge order today, cheerfully and competently. They are very service oriented! I think them for taking such good care of me! I also note that the restaurant is very clean, the ladies room was also very clean and stocked. The GM is on site, and actually seated me and checked on me during my visit. As a 30-year patron of Olga’s, I am very impressed with this Olga’s location and will return when my travels put me in the area. ### 5/5 — Wonderful *2021-04-18, version 2.0.4* Always one of my favorite places! We’ve been eating Olgas food since it opened in the Detroit area in the late 70’s. Very good food. ### 5/5 — Very good always by been very good been going to Olgas for 20 years. West Bloomfield, for 20 years *2020-05-13, version 2.0.1* Wish you would add the steak burger to your Grab &Go MENU.!!! ### 4/5 — love *2024-02-25, version 23.10.2023060101* obsessed with your bread and amazing employees --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*