# Ollo Credit Card Mobile App — user reviews > 64 indexed App Store user reviews of Ollo Credit Card Mobile App by Merrick Bank, rated 4.03/5 from 403 ratings. - Source: https://appshunter.io/ios/app/ollo-credit-card-mobile-app/id6749548849/reviews - App overview in markdown: https://appshunter.io/ios/app/ollo-credit-card-mobile-app/id6749548849.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 9 ## Newest reviews (11 of 64) ### 3/5 — Hate this AP/ works now *2026-05-18* Was switched over to Ollo and all my app does is spin. I seen another review about this issues and person stated they had to turn off wifi for it to finally connect and so I tried it doesn’t work just spins . So when they email or call and state my payment is late I can tell them to fix the app so I can get on and pay it. Wish Merrick wouldn’t have taken over. Blows!! Finally was able to get on week later. But still don’t like this OLLO card so paid it off and now I’m closing it. So I do want to say thank you for fixing the AP long enough for me to pay it off. **Developer response:** Thank you for sharing your experience. Additional payment options are available at https://www.merrickbank.com/help/ You can also reach us at 833-845-1900 for assistance. We're happy to help! ### 3/5 — Using WiFi doesn’t work *2026-05-17* It’s frustrating to access the app only to see it buffering for a long time for the error message to come up saying try again later. I want to see my account now!Another reviewer said it works when you turn off WiFi, which is an inconvenience, but it worked. **Developer response:** Thank you for your feedback. We’ll be sure to pass this along for review. ### 4/5 — DOES NOT WORK!! *2026-05-14* How am I supposed to pay when both your app and the website have been down for the past 2 days? I cannot log in on the website & the app won’t even load. **Developer response:** Thank you so much for your review. If you’re having trouble accessing your online account, please contact us at 833-845-2200. ### 2/5 — Nothing Works *2026-05-14* Ollo bought my credit card, so I’m trying to switch over my info, and their online site does not open and their app will not open. I can’t pay the bill because I can’t access any banking information. zero stars if it was an option. **Developer response:** Hi Paulie. Thank you for reaching out. Please call us at 833-845-1900 for assistance. We're happy to help! ### 3/5 — Slow and can be stressful *2026-05-14* Ollo has ( at the moment) more cons than pros .. customer service good not great but good. System interface ok .could be a lot better. When your money is finally transferred accessing it is no problem.. the rest all the rest and I mean everything else needs work and I can’t list everything in the review.. 4/10 **Developer response:** Thank you for sharing your feedback with us. As we strive to improve our customer experience, please call us at 833-845-2200 so we can assist you further. ### 2/5 — Nope *2026-05-13* I still have not received credit for the last payment I made on the 7th of May. I never had this problem with Ally. I was told the funds would be available today. You took the money from my checking account on Friday. Not a great credit card. All my payments have ALWAYS posted within 48 hours. I was planning on using the card a lot this past weekend. Your loss. **Developer response:** Thank you for reaching out and sharing your experience. If you're still in need of assistance, please call us at 833-845-1900. We're happy to help! ### 3/5 — Seamless Transition *2026-04-24, version 4.40.4* App is glitchy. Sometimes I can’t even open the app. Other times I can see how well Ollo was able to transfer Ally holders ### 2/5 — Ally to Ollo migration *2026-04-17* Boo hiss!! I didn’t love the Ally app and I have been a customer long enough to remember the original Ollo app pre-Ally and now migration back to Ollo, but this is bad. The app will not open if I’m on WiFi, which of course I am 99% of the time. No issue logging into desktop (WiFi or otherwise) and no problem if I shut off the WiFi and use cellular data. Otherwise it just sits and spins (fully clocked 6 minutes) until I turn WiFi off. This makes zero sense. **Developer response:** Hi knicknac99. Thank you so much for sharing your experience. We truly value your feedback and are always looking for ways to improve our customers’ experiences. ### 1/5 — Not Convenient-App not working *2026-04-11, version 4.40.4* Since Ally merged with Ollo I am having issues logging into the Ollo app. I had no “connection error’ with Ally, but Ollo I can only access the service if I sign in via my computer…..Not convenient at all! ### 1/5 — Ollo app *2026-04-01* They switched over three times they said they were gonna mail me a card and they didn’t. They said I had a switch to the app. The app tells you that you had charges but not how much none of the buttons work and you can’t click on them and they said well then just go to the Internet and type in auto card and go there. I’m not gonna play with my money on the Internet. I use a computer without the Internet and it’s only used when I’m on it and not plugged in. **Developer response:** Thank you for your feedback. If you need help logging into the mobile app to access your account, please contact us at 833-845-2200. ### 1/5 — Terrible *2026-03-30, version 4.40.4* My card was switched to this company and it is a step backwards in app technology and I dislike it and will be getting rid of this card as quickly as possible ## Most critical reviews (10 lowest-rated) ### 1/5 — RUINS YOUR CREDIT! *2026-06-03* I quit using this card, but I can’t pay it off because they BANNED the only bank account I have! Two months in a row I’ve had problems with the payment. THEY don’t take the money when I authorize it. Last month it never even showed up as pending on my bank history. Three strikes I’m out. I’m not going to go thru the trouble of opening an account at a different bank, just for this nonsense, so I’m going to have to let it get late again. Cause when it’s delinquent you can pay INSTANTLY with PayPal debit (another bank)! The easiest and most reliable thing that works is NOT an option to use when you’re current. Not dumb enough?? It gets worse. Not only do THEY cause ME to go late, they charge me a fee AND inactivate my card for a week or more! Thats how long it takes to clear the mistake. This must be why OLLO became Ally in the first place! Cause OLLO blows! Do not support STUPID! Take your good credit elsewhere! **Developer response:** Thank you for sharing your review. We take all feedback seriously, as we strive to improve our customers’ experiences. Please reach out to us at 833-845-1900 for assistance. We're happy to help. ### 1/5 — Absolute Trash Customer Service *2026-05-30* I kept this card at zero balance for emergencies. I had 2 fraud charges out of nowhere. In states I’ve never been to. I disputed the charges. One got reversed in 1 week. The other over 30 days no activity. I called several times. The last phone call, on it now, mocked me. And left me on hold for 20 minutes. Pure trash humans. Pure trash service. They will not help you if fraud happens to you. **Developer response:** We appreciate you taking the time to leave a review. We take all feedback seriously, as we strive to improve our customers’ experiences. For assistance, please call us at 833-845-1900. This is a unique number made for inquiries from social media. We are happy to help. ### 1/5 — Never works *2026-05-29* It doesn’t work it just keeps spinning and the crashes . This credit card company seems to be a scam. Then your customer service line number left to assure, clearly meeeick bank failed when they acquired this card for the app just spins and now I’m going to cancel the card for if I can’t have control over my accountwith Merrick / Ollie card . I do not want it! **Developer response:** We appreciate you taking the time to leave a review. We take all feedback seriously, as we strive to improve our customers’ experiences. If you still need assistance with access to the app, please call us at 833-845-1900. We're happy to help! ### 1/5 — App doesn’t seem to work *2026-05-01, version 4.40.4* App doesn’t seem to work, tried their website also not working ### 1/5 — Can’t Make a Payment All of the Sudden in the App *2026-04-21, version 4.40.4* Keeps saying “invalid request” when I try to make a payment in the app now?? I’ve made several payments in the app with no issues. Why?? I was able to just now make a payment on the website. What’s the point if we can’t make payments on the go in the app? Please fix this. ### 1/5 — Glitches *2026-04-21, version 4.40.4* The app rarely works. I have to sign on through website. FYI: if you have an iPhone you have to use chrome web browser. Very inconvenient. ### 1/5 — Won’t load *2026-04-21, version 4.40.4* App won’t load at all I’ve tried uninstalling and reinstalling but nothing seems to work. Even on WiFi I get nothing ### 1/5 — Can’t sign in *2026-04-18* Trying to go fromALLY TO OLLO and they keep saying there is a connection error. Try again later I have not been able to open the app and use a card because I do not have a card. I was not sent a new card nor was my husband not starting out well at all! **Developer response:** Hi XenaJesse. Thank you for sharing your experience. We understand your frustration and are happy to help. Please call us at 833-845-1900 for assistance. ### 1/5 — Doesn’t work *2026-04-18* Coming from Ally, I was able to access this app for only a couple of days and thought it looked ok, but now have no access at all. App never loads to the login screen. Deleted app and tried again, same spinning wheel and no access. Super disappointed. **Developer response:** Hi jjaaddeedd. We really appreciate your feedback about your experience. We understand your frustration and are happy to help. Please call us at 833-845-1900 for assistance. ### 1/5 — Connection Issues *2026-04-16, version 4.40.4* Unable to connect ## Most praised reviews (10 highest-rated) ### 5/5 — Love so far!!! *2026-06-06* Has been a very easy transition from Ally. Glad that I got to keep my 2% on everything card. Ollo has been nothing but professional. Happy to be customer. **Developer response:** Thank you for sharing your feedback with us! ### 5/5 — App is not loading *2026-05-14* I have deleted the app and re installed it. It’s just not loading! And the website is not working either! **Developer response:** Thank you for reaching out and sharing your experience. We take all feedback seriously, as we strive to improve our customers’ experiences. If you're still in need of assistance, please reach out to us at 833-845-1900. We're happy to help! ### 5/5 — Love the app!! *2026-05-02* Got approved very quickly, and so far I love the app design layout and how easy it is to use!! **Developer response:** Thank you for sharing your feedback with us! We're happy to hear that you're enjoying our mobile app and find it user-friendly. ### 5/5 — Muy buena *2026-04-26, version 4.40.4* Me encanta la verdad q muy fácil de usar ### 5/5 — Terrible *2026-04-20* The worst banking application I've ever used. It takes time to open and is very slow. **Developer response:** Thank you for your review. If you’re having trouble accessing your account through the mobile app, please contact us at 833-845-2200. ### 5/5 — Ally to Ollo *2026-04-12* Coming from Ally, the app is very entry level interface, making it super easy to navigate with the home screen having the essential information that you need and trust me I have other credit cards and for some reason all of them just seemed to put a bunch of BS ads on your Home Screen. Will update rating once I become a longer user, but overall good app. **Developer response:** We’re happy to hear that you’re enjoying our mobile app! Thank you so much for your feedback. ### 5/5 — Good non-secured credit card to begin or if you have “bad credit” *2026-04-02* I’ve had this card a little over six months now I started up with decent credit line of $1500. No issues whatsoever so far. I make my payments on time every month and they asked her to try to keep it down because the APR is pretty high 39% I believe. Would recommend. **Developer response:** Thank you for sharing your review. ### 5/5 — User friendly *2026-04-02* It’s simple and to the point in navigating through your account as well as setting up alerts , even reaching out to customer service. **Developer response:** Thank you so much for your review! We really appreciate your feedback. ### 5/5 — APP REVIEW *2026-03-30, version 4.40.4* This is Amazing App!! So far, So Good!! ### 5/5 — Great App *2026-03-29, version 4.40.4* This app makes it easy to manage your account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*