# OM Money Account — user reviews > 56 indexed App Store user reviews of OM Money Account by OLD MUTUAL LIFE ASSURANCE COMPANY SOUTH AFRICA LIMITED, rated 3.90/5 from 8 ratings. - Source: https://appshunter.io/ios/app/om-money-account/id1172271401/reviews - App overview in markdown: https://appshunter.io/ios/app/om-money-account/id1172271401.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (13 of 56) ### 3/5 — Not working *2024-03-06, version 7.29.1* I reactivate my account after its been dormant so have used previous versions of this app successfully, when i get the sns link to access the app it says that my device is not valid. I went onto online banking to add the device but had no success. Would you know what the problem is ### 1/5 — Complain *2023-10-19, version 7.26.0* I’ve downloaded this app many times but it just freezes, I don’t know what seems to be the problem. I even went to the branch to get assistance but it was just a waste of time. ### 1/5 — Bored!! *2023-07-12, version 7.25.0* So I want a statement for a specific month, the file shows the month but the statement has the previous month transactions and the first 5 days of the month you really need. This is sooo frustrating, makes me want to leave this bank. Nothing is easy to find, does it have a search option? NO, that would have helped avoid going in and out of options trying to find what you’re looking for. Ended up sending an email for help & that’s a PAIN because I want seamless banking. I don’t have anything nice to say about this bank/my bank. I’m soon going to leave for another bank. ### 1/5 — Deactivated my phone *2023-05-03, version 7.24.0* Upon opening the app I get a welcome message that states that my my phone has been deactivated from my account and that I cannot access my account. 😳And now I must call to link my device to my account AGAIN!!!! Why was my device deactivated from my account?????!!! ### 1/5 — Issues when opening the app *2022-10-23, version 7.19.0* I am not pleasant with the app at all! I can not login its been a month now i can not open the app , i have been restarting the phone several times but still. Please fix the app i am having difficulties!! ### 1/5 — Not a very user friendly app *2022-06-13, version 7.14.0* My face recognition never works on this app and I always have to type in my password. I also feel there should be an option to access your points directly on the app, instead of having to log into a different website. I would prefer to have immediate access to my points to spend when and how I wish. Really not a great app and I don’t understand all the ‘updates’ when the app has remained the same since I downloaded it. ### 1/5 — App review *2022-04-07, version 7.14.0* We need immediate payment,we are struggling when we have to send money to other banks it takes time and to make things worse we can’t buy voucher using this bank,you need to do better guys ### 2/5 — Worst banking app *2021-11-04, version 7.11.0* Constantly have issues with this app. The biometric log in no longer works. It scans my face, accepts my face and then still asks for my pin on the login page. I can’t switch off the biometric login because the app just freezes. This happens on both my iPhone 11 Pro and iPhone 12. So frustrating. Also constantly get errors when logging in and then I am unable to log into the app for ages. Really not a pleasant banking app and don’t get me started on their website. 🤦🏻‍♀️ ### 1/5 — Confused and disappointed!!! *2021-07-23, version 7.9.0* Dear OM , I’m extremely disappointed in your current registration process . I’m unable to complete the registration process using this app, I’m presented with a error stating that this is not the correct device . This is confusing as this is the same device I used to apply for my account in the bank . I strongly suggest your consultants setup the user’s app in store to avoid this unnecessary inconvenience. My initial excitement for this account as significantly declined , these are small and basic things one expect you to get right . This is an amazing product , however if you don’t resolve these issues I fear you will lose a lot of customers including myself . Please urgently resolve issues with your app . ### 1/5 — Out of touch *2021-04-22, version 7.8.0* The fact that you need a certified copy of ID not older than 3 months in order to benefit from the rewards program is so backwards in this day and age and tells you everything you need to know. ### 1/5 — Log in screen *2021-03-31, version 7.7.0* Does one really have to kinda register each time you have to login the app, it’s absolutely pathetic!! It’s such an inconvenience each and every time and what a waste of time wow we in the 21st century technology and security has come along way clearly not this app ### 3/5 — Needs features *2020-10-29, version 7.5.0* Why can’t we request a proof of bank account letter from the app-Like all the other banks allow? Other than that it works great for my needs. ### 2/5 — Multiple Devices *2020-10-27, version 7.5.0* The app is ok, but you’re only restricted to only one device, the one registered on. Why no option to access my account on multiple devices, same as with other banking app? My Standard Bank app allows for that. ## Most critical reviews (10 lowest-rated) ### 1/5 — MATITSA *2024-10-30, version 7.36.0* I need help now in UK , app is frozen , I have tried everything now I can’t open it. Please help. ### 1/5 — App not working *2024-07-28, version 7.34.0* I cannot get into the app somehow. I have deleted and redownloaded this app 3 times and it still doesn’t open. I have been saving money in the account and now I cannot view the funds nor transact because the app doesn’t open. ### 1/5 — Not Working. *2024-07-01, version 7.33.0* Tell me why I have been trying to access the banking app for a whole week and it keeps saying “unexpected error occurred “ I can’t access my money. I’ve been to one of the branches and no one seems to know what’s happening! I’ve deleted and reinstalled yet still getting the same message. This is a very unpleasant experience. ### 1/5 — App cannot run on this device *2024-06-27, version 7.33.0* This app is suddenly not working on my device anymore. I always get the “app cannot run on this device” message every time i try to login ### 1/5 — App Has not been working for a month *2024-05-25, version 7.32.0* Useless App from a company that doesn’t even care about their customers. I have been trying to get hold of them since I first experienced this issue with the application. Guess who didn’t provide me with any assistance?? OM!!! ### 1/5 — Can’t register on the App *2024-05-15, version 7.31.0* Very frustrating trying to sign up with an existing bank account. I get the sms but the app just loads and then reverts to the enter cell number screen. The customer support has been no help. I emailed, they told me to call the call centre. I phoned they logged a call with the support team. I have not had a response from the call centre. ### 1/5 — New age *2024-03-25, version 7.30.0* With all the cloning of cards these days this is one of the very few who cannot update there system to have Apple Pay and google pay, it’s 2024, I cannot understand what is the holdup to introduce Apple Pay , I think I have made huge mistake joining this bank , ### 1/5 — It will embarrass you *2024-01-14, version 7.29.1* It will decline while you have cash which is embarrassing, sometimes when you transfer money it’ll give you an error that the account number must have more than two characters and the call centre is not any helpful. ### 1/5 — ACC *2023-11-27, version 7.28.0* Someone cannot deposit you money if he or she is not having ur card or is not having this Old Mutual bank acc is disappointing they need to compete with the best for now is still too far behind with a lot of things ### 1/5 — Suspending accounts *2023-10-28, version 7.27.0* Money account department is incompetent. They suspended my account and never informed me of what was happening. The process of uplifting the suspension took forever. Every worker acted like they didn’t know what was happening to my account. It’s been days and my account is still suspended. These are chancers. They don’t know what they are doing. Their very own system confuses them. Don’t bank with Old Mutual. They take longer than necessary to solve technicalities and that make up a huge inconvenience. ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs *2025-07-24, version 7.41.0* I cant find my app on the phone. App is great but now I cant reach it. ### 5/5 — User friendly *2025-04-30, version 7.41.0* I am 74 years old and I find this app very simple and user friendly to make transfers and payments ### 5/5 — Quality Apps *2020-11-10, version 7.5.1* OM has two apps. One named Old Mutual (New) the other Old Mutual Bank - both are quality apps, pretty easy to navigate and use. ### 5/5 — Can no longer open *2020-03-25, version 6.1.0* Was a good app, facial recognition would be a good add on , but since I did the update I can no longer open the app on my iPhone XR. It’s a shame. ### 5/5 — New update *2020-02-03, version 5.5.0* Hi please re-solve after new update app is not opening an is kicking out. ### 5/5 — Simple - Intuitive - Just works! *2019-01-10, version 4.5.0* Love this App. Wish there were more companies and developers who would make the effort to develop fit for purpose apps like this one. I dont need a physical bank any more. ### 4/5 — Stepper *2025-03-06, version 7.38.0* Please add virtual card option…everything else is good thus far ### 4/5 — Improvements *2024-02-08, version 7.29.1* Please make bidvest bank be able to be added on apple pay so that we can tap with our phones ### 4/5 — Practical and smart app *2022-02-16, version 7.13.0* I appreciate how I can move between om rewards and my bank with ease. The app is basic and does what you need. I would appreciate seeing extended time on transaction history. Maybe have a load more button as an additional feature and then we can use the dates when searching for more specific time. ### 4/5 — The rewards tab almost never works *2020-11-11, version 7.5.1* Whenever I try to log in to the Rewards tab to see my rewards for the month I receive a "GLOBAL ERROR" error and can't see my points. It's been going on for the last few months. Update: I deleted the app then reinstalled it again. Rewards section is not giving me the GLOBAL ERROR message anymore. 👍🏻 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-27.*