# Omada Joint & Muscle Health — user reviews > 80 indexed App Store user reviews of Omada Joint & Muscle Health by Omada Health, inc., rated 4.80/5 from 3,126 ratings. - Source: https://appshunter.io/ios/app/omada-joint-and-muscle-health/id1127885574/reviews - App overview in markdown: https://appshunter.io/ios/app/omada-joint-and-muscle-health/id1127885574.md - Rating breakdown: 5★ 2,677 · 4★ 325 · 3★ 72 · 2★ 20 · 1★ 32 ## What do users think of Omada Joint & Muscle Health? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🙌 Helpful physical therapists - 🔍 Personalized exercises - 💪 Effective for recovery - 🎉 Enjoyable experience **Cons** - 🚨 Billing issues and deceptive practices - 🐛 Frequent app crashes and glitches - 🔒 Requires login/registration - 🔍 Limited customization options - 🕰️ Sync issues with exercise tracking **Commonly reported bugs** - App becomes non-functional, causing missed appointments - Issues with 4-word security code delivery - Workout progress not saving properly - Sync issues when switching between apps - Inconsistent exercise counting and audio **Most requested features** - Allow editing of standard routines - Add web/desktop app access - Improve custom exercise creation workflow - Provide more detailed exercise history and progress tracking - Enhance audio/visual quality of exercise demonstrations ## Newest reviews (10 of 80) ### 2/5 — App issues and billing *2025-07-19, version 8.4.6* I have been having issue with the app working for me. It constantly tells me i have an appointment, but when I open the app nothing is there. Additionally, I was told through Omada, my appointment would not cost anything, and I was billed anyway. Im sure this is a good service, but it is filled with glitches. ### 2/5 — Serious flaw in iOS 18 *2024-10-26* I have been using the app off and on over the last year, but it appears that it needs an update for iOS 18. When using guided workouts, if you switch to another app and switch back to Omada, the workout sequence is stopped and all you can do is start over again. I can still communicate with my physical therapist in-app, but the workouts are functionality unusable now. ### 5/5 — Well with the read to understand my rating of this app. *2023-09-04, version 8.1.2* I can rate this app and I can rate it fair as I have been using this and going to see a physical therapist. With this app you really do not need to see a physical therapy in person. A) The live physical therapist within the app is able to judge accurately the bend and straightening of my knee. B) The exercises provided by the physical therapist are adequate and equal to the ones provided by your physical therapist, seen in person, for your injury. C) The physical therapist you see in this app doesn’t cost your medical copay (mine is $80 when I go in to see the physical therapist) I feel the app is so much better thank my in person physical therapist. A) I like the step by step instructions on how to do the exercises. B) The app does each exercise with you and will count with you while you are doing then so you don’t have to worry about losing count. My overall progress in my recovery was overall better than anyone my in person physical therapist has seen thus far in her practice. This was a quote by her and she was so impressed that she actually called other therapist over to show them what I was capable of in the short time following surgery. ### 4/5 — Great experience with one bug *2023-04-13, version 8.1.1* App is simple to use. Excellent exercise guides. The bug: the app won’t let me confirm the goal for number of days to exercise. I tap submit and I am kicked out of the app. ### 4/5 — People are good but the app breaks *2023-02-15, version 8.0.0* Can’t complete final survey to get to step 5. It forces me into the survey when I open the app and crashes every time I enter the survey. ### 5/5 — Easy to use *2023-02-15, version 7.8.0* I am new to this app. Access is a benefit from my company. It is very easy to use and helpful to accomplish my health goals. ### 3/5 — How do you chapter back to previous excercize? *2023-01-17, version 7.7.2* How ### 5/5 — +++ Review! *2022-03-16, version 7.1.0* I have really enjoyed this app and the 3d avatar + the video meetings with a real live person!! Nathan has been great listening to my needs and is very responsive ### 5/5 — Easy to use! *2021-12-22, version 6.6.1* The app is so simple to use. The videos are slow and allow for time to set up and complete with ease. ### 5/5 — Great app! *2021-10-06, version 6.4.0* I am so happy to have access to this app and this service. It is easy to use and the guided test exercise is very useful and motivational. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible billing practice *2025-11-08, version 8.4.8* Hot billed way more than quoted and service provided was not good. Support was unable to clarify anything about billing practices. I don’t trust this company and would avoid them at all costs. ### 1/5 — Deceptive practices *2025-10-21, version 8.4.8* They sent me a letter claiming virtual care zero cost and then charged $50 for session till I see their claims on my account ### 1/5 — Useless app *2025-07-19, version 8.4.6* This is a completely useless app. The app created a plan, I completed phase 1, it never loaded Phase 2. User interface is sub par, it expects user to do exact same exercise for the whole week. Completely useless!!! ### 1/5 — App gone *2024-04-24, version 8.2.0* Edit: app requires login This is an amazing app. I have been looking for something like this for years. This is a great stand alone or in addition to PT. I have a few request/issues. It would be nice to be able to edit the standard routines instead of having to build my own from scratch: it also seems to take a very long time to download so sets though I don’t know if anything can be done about this. My buggiest issue is only being able to add exercises one at a time to custom sets. So if I search for foam roller exercises I have to do this for each exercise, this gets frustrating and repetitive. There also seems to be a glitch where if you delete a set while viewing it you get a white screen. ### 1/5 — Not functional *2023-12-11, version 8.1.3* The App had been working great but this morning I had an appointment and the app was completely non-functioning. All pages were blank. Not sure if there was an outage or something. I wasted the morning trying to get the app to work to no avail and ended up missing my appointment because the app did not work. There was no way to inform my therapist or get immediate assistance or answers from Omada about the app being non-functional. Very frustrating. ### 1/5 — This is a paid app *2022-09-02, version 7.3.0* This app should disclose there is a subscription or in app purchase. Glad I didn’t give my real contact information to find that out ### 1/5 — Used to love this app and recommend to all *2022-07-18, version 7.2.6* With required log in, all of that help to real people in pain GONE. What a shame. ### 1/5 — Exclusive *2022-05-17, version 7.1.3* This app requires registration, presumably through an employer contract. Boo ### 1/5 — Glitches *2022-03-12, version 7.1.0* The app says it sent a four word code. Nothing received. Delete and reinstall, repeat, same result. And again. ### 1/5 — Physera Lost *2022-01-13, version 7.0.1* Physera was previously a wonderful app with comprehensive and detailed information and demonstration for therapy. It benefited from an extra layer of support for rehab and training that connected you with qualified Physical Therapists. There were some minor usability problems but it was really overall a genuinely beneficial resource for anyone with therapeutic or athletic needs. Unfortunately, it nows requires registration and is unusable without it. To the developers and to Omada… please revert this decision and allow the app to be used freely without an account by anyone, as it was. By requiring this, your decision has taken this app from an excellent resource I could have recommended to anyone to something that I will sadly delete and never recommend. It is a significant loss to many people suffering that you have helped and sad especially for the professionals working with you who do not deserve this disconnection. ## Most praised reviews (10 highest-rated) ### 5/5 — PT on left knee *2026-08-14, version 8.5.5* I love to express my treatment that I received. Amory, gave great advice on exercises, to preform during the weeks I was given. It exciting to recover from the pain & stress I was experiencing. I will definitely reach out to her, if I need additional help later. Thanks so much for your assistance. Pam ### 5/5 — The app is Great with one issue *2026-01-08, version 8.4.8* I am facing an issue, when I hit skip exercise the app closes down. ### 5/5 — Very pleasantly surprised *2025-07-29, version 8.4.7* After having shoulder surgery about 5 months ago, I exhausted my PT visit limit with my insurance. I still was struggling with post-op recovery, and I thought I’d give this a try, since my employer offered it. I was pretty skeptical, thinking there’s no way a virtual visit is going to be anywhere near effective. After the initial screening, I had an appointment set up with an actual PT. He was able to review my range of motion and give me a treatment plan. The exercises are easy to follow and I’ve made more progress in a month than I had with in clinic visits. Super impressed with this app/program. It’s not for every situation, as there are absolutely times where in clinic, hands-on visits are appropriate. Again, very surprised this worked as well as it did. ### 5/5 — Muscle pain therapy *2025-05-24, version 8.4.5* I have a noticeable amount of swelling reduction and reduce pain and a much better quality of life as where I was struggling to walk 5000 steps to now easily over 15000 steps and my PT Amanda is awesome and keeps good communication to make sure my plan is working for me that she developed for me. ### 5/5 — Excelent help! *2025-02-04, version 8.4.1* It’s just what I needed! ### 5/5 — Omada is awesome! *2024-08-31, version 8.3.0* I like the feature to look at the movements in different angles and count down for each exercise. ### 5/5 — Great personalized exercises , app easy to navigate *2024-06-14, version 8.2.0* I love my virtual PT, so easy to schedule a video visit and actually high quality. Exercises are personalized and if there are ever any questions it’s easy to reach out to your therapist. The app is easy to navigate. This is really a great program for PT. ### 5/5 — Enjoying the program! *2024-03-02, version 8.1.5* I am grateful for my husband job (Costco) to have offered this program to employees and family members. I had 13 spine surgeries and just had the last two last year! Easy to follow exercises with the guidance of the program that is designed for you. Great connection with physical therapy who puts the workouts together for you. The programs is based on what you are able to do! I am enjoying it so much and it’s only day #2!!! Super excited to see the end results! Thank Jessie for all your help in getting motivated again! 🥰🙌💜 ### 5/5 — Very helpful *2024-02-27, version 8.1.5* I like the stretching exercises. I can feel it in the body especially the leg and wrist really good. This is very helpful. ### 5/5 — +++ Review! *2024-01-27, version 8.1.5* I have really enjoyed this app and the 3d avatar + the video meetings with a real live person!! Nathan has been great listening to my needs and is very responsive --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*