# Omio: Book Train, Bus & Flight — user reviews > 1,043 indexed App Store user reviews of Omio by Omio Corp., rated 4.90/5 from 77,927 ratings. - Source: https://appshunter.io/ios/app/omio-book-train-bus-and-flight/id885372509/reviews - App overview in markdown: https://appshunter.io/ios/app/omio-book-train-bus-and-flight/id885372509.md - Rating breakdown: 5★ 71,655 · 4★ 4,159 · 3★ 755 · 2★ 377 · 1★ 981 ## What do users think of Omio? Overall sentiment: neutral **Pros** - ✨ Easy to use - 🚀 Convenient booking - 💰 Good deals and discounts - 📱 Helpful mobile app - 🌍 Great for traveling in Europe **Cons** - 🤖 Poor customer service - 🔄 Unreliable booking changes/cancellations - 💸 High service fees - 🕰️ Inaccurate schedule/platform information - 🧭 Confusing booking process **Commonly reported bugs** - Glitches causing incorrect date/time on bookings - Booking process issues (e.g. tickets not confirming, payments not going through) - App crashes and freezes **Most requested features** - Ability to save/bookmark potential trips - More detailed train/bus information (e.g. carriage/seating plans) - Multi-city trip planning - Price alerts and fare tracking ## Newest reviews (10 of 1,043) ### 4/5 — Date change needs clarification *2026-08-29, version 26.821.0* Wanted to change date and the system allows you to select a new date which will never appear. Wasted 40 minutes before changing tack to request refund, get credits and then re-book. Needed this information up front. Who wants to read all the terms and conditions? Not me! ### 3/5 — Not on time *2026-08-26, version 26.814.0* Train not on time 1hour late also booked 1st class and shop was closed no water not happy ### 3/5 — Annoying *2026-08-24, version 26.814.0* Why u need pasport number ### 1/5 — Bad prices *2026-08-24, version 26.814.0* I compared with other sites and always got much higher prices. Their ads are very intrusive. I uninstalled the app. ### 3/5 — Misinformation *2026-08-23, version 26.814.0* I tried to get bus information, but the platform didn't provide it. When I contacted customer service, they kept blaming me for not knowing the schedule, even though they never provided it. They also refused to offer any refund or compensation for the confusion they caused themselves. ### 1/5 — Tickets *2026-08-21, version 26.814.0* I have paid for a ticket and haven’t received the booking confirmation. ### 1/5 — Do not use SCAM *2026-08-20, version 26.807.0* My ticket was not accepted ### 3/5 — Não é confiável *2026-08-20* Quase perdi o ônibus por confiar na localização indicada pelo app no Google Maps. ### 4/5 — Makes travelling easy *2026-08-19, version 26.807.0* Loving the app. Has made it easy to get around. Only thing is you don’t get your Wallet ticket straight away. On my ticket it automatically put my partner as a senior because of his date of birth but under the ticket regs he’s not so not sure if they will kick us off 🤣🤣 ### 4/5 — Best app for travelling *2026-08-18, version 26.807.0* Works in any country world wide. Easy to use and navigate as well ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop asking for reviews *2026-09-01, version 26.821.0* 1 star since the app kept bugging me til i left a review ### 1/5 — Do not use ! Scam app! *2026-09-01, version 26.821.0* I bought 2 train journeys these summer . Both trains were direct trains from 1 city to another. Both trains didn’t exist . Ended up taking 3 trains to arrive at destination 3 hrs later. You will get zero support from them . One word of advise , buy yr train or plane tickets directly from the supplier , don’t use this app. They are useless if it comes to after sales support. ### 1/5 — Poor company *2026-08-31, version 26.821.0* I have used this company a few times on this summer vacation. I have requested to speak with an agent multiple times and the AI chat continues to kick back and not connect me to anyone. This company works fine if your trip runs smoothly however if there are any hiccups or need for assistance it is horrible. ### 1/5 — Slow App, False Discounts *2026-08-30, version 26.821.0* The app is incredibly slow to work and makes it hard to buy tickets. Additionally, it try to sell a savings pass for a discount on each ticket bought over 90 days, but the app will not apply it to my purchases and keeps deleting it from my account. ### 1/5 — DONT TRAVEL BY TRAIN! *2026-08-29, version 26.821.0* THE WORST!!!! CANCELLED MY TRIP TWICE!!!! EMAILED ME INSTEAD OF NOTIFYING ME ON THE APP! CANCELLED MY ALTERNATE ROUTE WHILE I WAS ON THE TRAIN!!! NO UPDATE! NO CLEAR WAY OF GETTING COMPENSATION!!! THEY BETTER HOPE I DONT GET STUCK IN A COUNTRY IM NOT FROM!!!! UNACCEPTABLE!!! ### 1/5 — Poor Customer Service *2026-08-27, version 26.821.0* I purchased tickets for an Amtrak trip. Amtrak canceled the route due to rail construction. I have attempted to cancel 2 tickets but cannot find the cancel link. I then tried cancelling via Amtrak. Amtrak cancelled tickets but now Omio is not refunding the ticket price. Omio has not responded to my Chat or email requests. And….now today my tickets show as active! ### 1/5 — Support is non existent *2026-08-27, version 26.814.0* Write an email to their support about issues with credit refund, never got any reply back ### 1/5 — Ticket issue *2026-08-25, version 26.814.0* I had 2 bus tickets (me and my friend) to London and back. The bus driver was trying to scan the ticket and wouldn’t work, he searched the code and didn’t work. He was about to not let us on but luckily had enough room. On the way back, bus was at midnight we LUCKILY got to bus station over an hour earlier. Because of the issue on the way here I thought to go check my bus ticket with workers and I’m glad I did! There was a group of 5 workers stood outside and I showed them my ticket and said I couldn’t find which number door I needed to go to because my bus wasn’t on the screen that my ticket said. They looked at the bus number and said the bus no longer exists…. I got my bus tickets weeks ago and they said I should have got a email from you guys rescheduling a different bus but I didn’t. They had ONE bus left going to my location at 11:30pm so if I didn’t get there earlier I would have been stranded. The workers there was super friendly and nice and saw how upset I was and let me and my friend get on that bus as there was again LUCKILY some seats available for us. This caused me so much stress and messing around and I was very upset. ### 1/5 — No customer service *2026-08-25, version 26.814.0* I would avoid using this booking service for the reason that if anything goes wrong, their customer service is pretty much non-existent. I made a typo with my email address when buying a bus ticket and when I tried to contact customer service, the phone line was down and my emails were never responded too. I ended up having to buy an another ticket and haven’t heard anything back about my refund request. If definitely recommend looking at alternative platforms. ### 1/5 — Don’t even try it *2026-08-25, version 26.814.0* Scam Scam Scam… We missed every single train travel due to the times being wrong in the app then we had to fully pay for a whole new ticket at the train station. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-08-29, version 26.821.0* Very easy to use ### 5/5 — Great travel assistant! *2026-08-27, version 26.821.0* Love Omio. It’s my go to for planning and booking. Highly recommend! ### 5/5 — ليبيا *2026-08-27, version 26.821.0* التطبيق توقف ولا يعمل عندي !! ### 5/5 — Especial *2026-08-27, version 26.821.0* Increiblemente practica economica eficiente 👍🎉 ### 5/5 — Genial *2026-08-23, version 26.814.0* Usaba este app con frecuencia durante unas estancias en España y Suiza. Genial pa planificar y todos los precios más bajos que otros sitios (: ### 5/5 — ليبيا *2026-08-23, version 26.814.0* لماذة التطبيق متوقف عن العمل ؟ ### 5/5 — My first omino review *2026-08-21, version 26.814.0* Super good,saving me £29 pounds on my journey 😎 ### 5/5 — Easy breezy *2026-08-20, version 26.814.0* As a foreign traveler this app makes it pretty easy for me to use. ### 5/5 — Perfect travel app *2026-08-20, version 26.807.0* I really like this app when it comes to planning and buying train tickets in Europe. ### 5/5 — Rápido *2026-08-18* Lindos s2 **Developer response:** Hi! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're enjoying our Omio App. Your kind words motivate us to continue delivering the best possible experience to our users. Thanks again, and if you ever need assistance, we're here! Kind regards, The Omio Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*