# Omni by Desjardins — Desjardins group plans

> All-in-one app for Desjardins group insurance and retirement savings. (iPhone/iPad app by Desjardins.)

- Source: https://appshunter.io/ios/app/omni-by-desjardins/id778593359 (this page in markdown: same URL + `.md`)
- Developer: [Desjardins](https://appshunter.io/developer/386636956)
- Category: Finance
- Price: Free
- Rating: 3.70/5 from 10 App Store ratings · 156 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 122 MB
- Languages: American English, French (France)
- Released: 2014-03-18
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/omni-by-desjardins/id778593359/reviews.md

## What is Omni by Desjardins?

Discover Omni, the all-in-one app for your Desjardins group plans. 

Group insurance 
    · File all your healthcare claims online. 
    · Add receipts and other documents directly to your claim. 
    · Pull up your payment card in the app. 
    · Sign up for direct deposit and check your Health Spending Account balance (if included in your plan). 
    · Access other services such as telemedicine and the Health Is Cool 360 platform (if included in your plan). 

Group retirement savings 
    · Enroll in your group retirement savings program quickly and easily. 
    · Plan for the future by choosing your savings goals and beneficiaries. 
    · Choose your investments. 
    · Contribute to your savings any time and make withdrawals (if permitted under your plan).
    · View your statements, account details and returns. 

Get started with Omni 

Group insurance 
    · You’ll need your group and certificate numbers. You can find them on your payment card or insurance certificate. 

Group retirement savings 
    · You’ll need your group number and plan member or employee number. You can find them on your financial statements or get them from your plan sponsor. 

Be sure to read the terms of use when using the app for the first time. 

You can log in with fingerprint or facial biometrics, or with your password. 

Some app features may vary by plan or province.

Learn more about Omni: 
desjardinslifeinsurance.com/omni 

See our Privacy Policy: 
desjardinslifeinsurance.com/privacy

## Key features

- File healthcare claims online
- Access payment card
- Check Health Spending Account balance
- Enroll in retirement savings
- Choose investments
- View account statements

## What do users think of Omni by Desjardins?

Overall sentiment: negative

**Pros**

- ✅ Simple and easy claim submission process
- ⚡ Quick load times and responsive performance
- 🎯 Clean and intuitive user interface
- 📱 Apple Wallet integration for insurance cards
- 💳 Streamlined claims compared to competitors
- 🔐 Face ID authentication support
- 📊 Clear display of remaining coverage and claim dates

**Cons**

- 🐛 App crashes frequently when filing claims
- 🔓 Face ID and saved password features don't work reliably
- ⏳ Extremely slow performance and endless loading screens
- 🔄 Constant requests to update personal information in endless loops
- ❌ Login button cut off by iOS home bar
- 🚫 App requests update but no version available in App Store
- 📄 Cannot save or download PDF statements
- 🔌 Out of sync with web portal
- ⚠️ Frequent 'Something went wrong' error messages
- 🔐 Security concerns and data exposure issues
- 📱 Poor iPad landscape mode support
- 🌐 Just a website wrapper with poor mobile optimization
- 🔑 Password reset functionality broken
- 💾 Credentials not saved in phone keystore
- 🎯 Unnecessarily complicated multi-step processes

**Commonly reported bugs**

- App crashes when attempting to file claims
- Login button obscured by iOS home bar making it untappable
- Face ID authentication not functioning despite setup
- Saved passwords not working for auto-login
- Password reset feature completely broken
- App requests update but no update available in App Store
- Credentials wiped after each app update
- Endless loading spinner when submitting claims
- White screen with error message after login
- Account marked as inactive preventing access
- Keyboard blocks form content during data entry
- App freezes and becomes unresponsive
- Email update requirement causes app malfunction
- Autofilled passwords incorrectly flagged as wrong
- App redirects to website instead of completing actions
- Login credentials don't match despite correct entry
- Service selection causes app shutdown
- PDF statements cannot be saved or printed
- Claim submission button disappeared in recent update
- Access denied errors with no recovery option
- iPad landscape orientation not supported

**Most requested features**

- View submitted claims that are pending/in progress
- Access claim history for at least the last year
- Filter claims by patient name in history table
- Display service date in claims history
- Automatic invoice/receipt saving at claim submission
- Batch receipt submission capability
- Support for prescription medication claims
- Dental care professional type in claim submission
- Two-factor authentication support
- Landscape mode support on iPad
- Single-page claim form instead of multi-page
- Remove unnecessary 'continue' buttons when only one choice exists
- Keyboard auto-dismiss after field entry
- Apple standard UI controls (switches instead of yes/no buttons)
- Rate of return display for investment accounts
- Ability to add more insurance professional types

## Recent user reviews (10 of 156)

All indexed reviews: https://appshunter.io/ios/app/omni-by-desjardins/id778593359/reviews.md

### 5/5 — Love it

*2026-07-26, version 6.4.5*

Thank you for making such a simple app

### 5/5 — Insurance made EZ

*2026-06-29, version 6.4.4*

Works simple and effective.

### 2/5 — L’appli ne s’ouvre plus

*2026-06-19, version 6.4.4*

Régulièrement l’appli ne s’ouvre pas. Je dois passer par le site web en ligne pour faire une réclamation. Peu commode pour la simplicité et la rapidité!

### 3/5 — Broken uploads

*2026-06-09, version 6.4.4*

The app document upload workflow is broken. When attempting to upload supplementary documents in response to a request for further information, the app will allow you to select a file but the upload will fail every time.

### 2/5 — Trop long

*2026-06-04, version 6.4.4*

Trop long quand nous avons plusieurs dates pour le même professionnel

### 1/5 — Trop compliqué

*2026-05-29, version 6.4.4*

Incapable d’ouvrir mon compte! Je déteste cette cochonnerie

### 1/5 — The app useless

*2026-05-24, version 6.4.4*

Log in for 5 seconds and forces closes itself. Speechless

### 4/5 — App request to be updated but no new version in App Store so now I am stuck

*2026-03-30, version 6.4.2*

As above the app do not launch asking to be updated while no update is available in App Store

### 4/5 — It does not open

*2026-03-27, version 6.4.2*

It says update on app but I can’t open it

### 1/5 — Stupide

*2026-03-23, version 6.4.2*

Pourquoi faut il toujours se reconnecter, après on nous demande d’activer le FaceID, mais ça ne fonctionne même pas 😅🫠

## Frequently asked questions about Omni by Desjardins

### What can I do with the Omni app?

The Omni app allows you to manage your Desjardins group insurance and retirement savings. For insurance, you can file healthcare claims, add documents, access your payment card, and check your Health Spending Account balance. For retirement savings, you can enroll, plan for the future, choose investments, and view statements.

### How do I get started with the Omni app?

To get started, you'll need your group and certificate numbers for group insurance, or your group number and plan member/employee number for group retirement savings. These details can often be found on your payment card, insurance certificate, or financial statements. You can then log in using fingerprint, facial biometrics, or your password.

### Is the Omni app free to use?

Yes, the Omni app is free to download and use. It provides access to your Desjardins group insurance and retirement savings features without any direct cost to the user.

### What information do I need to log in?

For group insurance, you will need your group and certificate numbers, which can be found on your payment card or insurance certificate. For group retirement savings, you will need your group number and plan member or employee number, typically found on your financial statements or provided by your plan sponsor.

### Are all features available to everyone?

Some app features may vary depending on your specific plan and province. Additionally, services like telemedicine and the Health Is Cool 360 platform are only available if they are included in your group plan.

## Version history (last 5 releases)

### 6.4.5 — 2026-07-15

The latest version of the app includes several bug fixes and improvements. 
Download the update for a better experience. 

Thank you for using the Omni app.

### 6.4.4 — 2026-05-21

The latest version of the app includes several bug fixes and improvements. 
Download the update for a better experience. 

Thank you for using the Omni app.

### 6.4.2 — 2026-02-27

The latest version of the app includes several bug fixes and improvements. 
Download the update for a better experience. 

Thank you for using the Omni app.

### 6.4.1 — 2026-02-25

The latest version of the app includes several bug fixes and improvements. 
Download the update for a better experience. 

Thank you for using the Omni app.

### 6.4.0 — 2026-02-17

The latest version of the app includes several bug fixes and improvements. 
Download the update for a better experience. 

Thank you for using the Omni app.

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All apps by Desjardins: https://appshunter.io/developer/386636956

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*