# Omni by Desjardins — user reviews > 156 indexed App Store user reviews of Omni by Desjardins by Desjardins, rated 3.70/5 from 10 ratings. - Source: https://appshunter.io/ios/app/omni-by-desjardins/id778593359/reviews - App overview in markdown: https://appshunter.io/ios/app/omni-by-desjardins/id778593359.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of Omni by Desjardins? Overall sentiment: negative **Pros** - ✅ Simple and easy claim submission process - ⚡ Quick load times and responsive performance - 🎯 Clean and intuitive user interface - 📱 Apple Wallet integration for insurance cards - 💳 Streamlined claims compared to competitors - 🔐 Face ID authentication support - 📊 Clear display of remaining coverage and claim dates **Cons** - 🐛 App crashes frequently when filing claims - 🔓 Face ID and saved password features don't work reliably - ⏳ Extremely slow performance and endless loading screens - 🔄 Constant requests to update personal information in endless loops - ❌ Login button cut off by iOS home bar - 🚫 App requests update but no version available in App Store - 📄 Cannot save or download PDF statements - 🔌 Out of sync with web portal - ⚠️ Frequent 'Something went wrong' error messages - 🔐 Security concerns and data exposure issues - 📱 Poor iPad landscape mode support - 🌐 Just a website wrapper with poor mobile optimization - 🔑 Password reset functionality broken - 💾 Credentials not saved in phone keystore - 🎯 Unnecessarily complicated multi-step processes **Commonly reported bugs** - App crashes when attempting to file claims - Login button obscured by iOS home bar making it untappable - Face ID authentication not functioning despite setup - Saved passwords not working for auto-login - Password reset feature completely broken - App requests update but no update available in App Store - Credentials wiped after each app update - Endless loading spinner when submitting claims - White screen with error message after login - Account marked as inactive preventing access - Keyboard blocks form content during data entry - App freezes and becomes unresponsive - Email update requirement causes app malfunction - Autofilled passwords incorrectly flagged as wrong - App redirects to website instead of completing actions - Login credentials don't match despite correct entry - Service selection causes app shutdown - PDF statements cannot be saved or printed - Claim submission button disappeared in recent update - Access denied errors with no recovery option - iPad landscape orientation not supported **Most requested features** - View submitted claims that are pending/in progress - Access claim history for at least the last year - Filter claims by patient name in history table - Display service date in claims history - Automatic invoice/receipt saving at claim submission - Batch receipt submission capability - Support for prescription medication claims - Dental care professional type in claim submission - Two-factor authentication support - Landscape mode support on iPad - Single-page claim form instead of multi-page - Remove unnecessary 'continue' buttons when only one choice exists - Keyboard auto-dismiss after field entry - Apple standard UI controls (switches instead of yes/no buttons) - Rate of return display for investment accounts - Ability to add more insurance professional types ## Newest reviews (17 of 156) ### 2/5 — L’appli ne s’ouvre plus *2026-06-19, version 6.4.4* Régulièrement l’appli ne s’ouvre pas. Je dois passer par le site web en ligne pour faire une réclamation. Peu commode pour la simplicité et la rapidité! ### 3/5 — Broken uploads *2026-06-09, version 6.4.4* The app document upload workflow is broken. When attempting to upload supplementary documents in response to a request for further information, the app will allow you to select a file but the upload will fail every time. ### 2/5 — Trop long *2026-06-04, version 6.4.4* Trop long quand nous avons plusieurs dates pour le même professionnel ### 4/5 — App request to be updated but no new version in App Store so now I am stuck *2026-03-30, version 6.4.2* As above the app do not launch asking to be updated while no update is available in App Store ### 4/5 — It does not open *2026-03-27, version 6.4.2* It says update on app but I can’t open it ### 3/5 — Bof *2026-03-16, version 6.4.2* Plutôt lent et pas très intuitif à naviguer. Mais le gros point négatif à mon avis c’est l’impossibilité de faire quoi que ce soit avec les pdf de relevés fiscaux.. ça les affiches un point c’est tout… pas d’option d’impression ni de téléchargement.. vraiment poche ### 4/5 — Facture enregistrée *2026-03-07, version 6.4.2* Ce serait bien de toujours enregistré les factures au moment de soumettre notre réclamation ça nous éviterait de conserver nos factures pendant 5 ans ### 3/5 — No upgrade available *2026-03-02, version 6.4.2* Your app ask me to update and blocks access but no update is available on App Store ### 2/5 — Saved password or Face ID not working. *2026-02-12, version 6.3.2* Although you prompt for Face ID option, once user agrees to it, it will never use it to sign in. Saved passwords don’t allow you to sign in either. Have to manually enter username and password each time. ### 1/5 — Every upgrade wiped out saved authentication info *2026-01-06, version 6.3.2* The app doesn’t save credential in the phone keystore, I had to spend hours to get them back, every time!!! Disappointing ### 2/5 — Claim history experience is awful *2026-01-06, version 6.3.2* 1. Provide a way to view the claims that have been just submitted and/or are in progress (Currently not available). 2. Allow to view records for at least the last year (Currently not available). 3. Show the name of the patient in the clames history table and allow filtering by name (Currently not available). 4. Provide option to display Service Date in the clames history table (Currently not available). ### 1/5 — Authentication update not working *2026-01-02, version 6.3.2* List of time, poor UX, boomer app ### 1/5 — Une erreur s’est produite *2025-12-31, version 6.3.2* Le titre dit tout. Aucune interaction avec cette application ne s’est pas terminée sans qu’une erreur fatale se produise. QA inacceptable de la part d’un assureur de cet envergure. ### 1/5 — Do not use *2025-12-30, version 6.3.2* Worst app ever use for investment or insurances ### 1/5 — De la marde *2025-12-23, version 6.3.2* La base de l’application, à savoir envoyer une facture, ne fonctionne pas depuis plusieurs semaines. ### 1/5 — No support *2025-12-22, version 6.3.2* App lost passwords and will not reset ### 2/5 — Impossible de me connecter *2025-12-21, version 6.3.2* J’aime bien l’application, mais récemment je me suis déconnecté et je ne suis plus capable de me connecter. Je mets mon nom d’utilisateur et mot de passe, mais quand il me demande ensuite mon adresse courriel personnelle, je clique sur continuer et plus rien ne se passe. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trop compliqué *2026-05-29, version 6.4.4* Incapable d’ouvrir mon compte! Je déteste cette cochonnerie ### 1/5 — The app useless *2026-05-24, version 6.4.4* Log in for 5 seconds and forces closes itself. Speechless ### 1/5 — Stupide *2026-03-23, version 6.4.2* Pourquoi faut il toujours se reconnecter, après on nous demande d’activer le FaceID, mais ça ne fonctionne même pas 😅🫠 ### 1/5 — Login buttons are cut off in iOS, cannot login! *2026-03-14, version 6.4.2* It’s been a longtime that this is happening, and I still can’t tap on the login button, they are getting cut off by the iOS home bar, please fix it, it’s tax season! ### 1/5 — Useless *2026-03-02, version 6.4.2* Out of sync with Desjardins’s web portal. ### 1/5 — 1-clic *2026-02-18, version 6.4.0* Ce n’est pas nécessaire de nous faire cliquer sur « continuer » quand il n’y a qu’un choix possible ! Par exemple, dans une réclamation, je sélectionne le nom d’un enfant : une fois sélectionné pourquoi ai-je besoin de cliquer sur continuer? Dans tout le processus ça doit ajouter au moins 5-6 clics inutiles. ### 1/5 — Fix your password reset!!!! *2026-02-05, version 6.3.2* I can’t log in anymore because I can’t reset the password. I see this issue has been going on for over a month. This is unacceptable. ### 1/5 — bug bug bug *2026-02-02, version 6.3.2* comme à peu près tous les produits de desjardins, cette app ne fonctionne pas ! il demande d'updater nos adresses email pour plus de sécurité mais l'application bug à partir de là et plus rien ne fonctionne ... c'est super sécuritaire même les usagers sont incapables d'avoir accès à leurs informations ### 1/5 — Impossible d’y accéder *2026-01-19, version 6.3.2* Bouton de mise à jour d’identifiant défectueux ### 1/5 — Garbage app *2026-01-06, version 6.3.2* Absolutely infuriating spending 2 hours, 36 minutes on the phone trying to make this work, to still have to call back the next day. I worked for a different company with this joke of an insurance company and they won’t merge my stuff. Hot garbage. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-07-26, version 6.4.5* Thank you for making such a simple app ### 5/5 — Insurance made EZ *2026-06-29, version 6.4.4* Works simple and effective. ### 5/5 — Great changes *2026-03-17, version 6.4.2* Love all the recent changes. It’s super easy to submit my claims and get the information I’m looking for. Keep up the great work! ### 5/5 — Timbertown *2025-12-02, version 6.3.0* The app is constantly adding new features and is super easy to use. Older reviews are from before the app was enhanced with a bunch of new features. ### 5/5 — 5 *2025-09-24, version 6.2.2* Très facile quand on sait comment ça fonctionne ### 5/5 — App is really simple *2025-09-08, version 6.2.2* Great insurances, app is really simple too. Everything is paid right away at my dental appointments, and it shows on the app right. Better than sunlife and medavie, by a mile ! ### 5/5 — Best app on the Market! *2025-05-23, version 6.1.3* Just the Best! ### 5/5 — Excellent *2025-03-26, version 6.1.0* Having past experience from another providers app, this is so much better. Making claims is considerably more streamlined. UI is clean and load times are quick. Haven't had any technical troubles. ### 5/5 — Simple et facile à utiliser *2025-03-18, version 6.1.0* Cette application est simple et facile à utiliser. Faire une demande de remboursement ne prend même pas 3 minutes. C’est formidable! ### 5/5 — Connexion impossible *2024-03-25, version 5.0.0* Merci pour avoir réglé mon problème! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*