# Omnichannel Contact Center — Support clients on the go

> Support clients on the go (iPhone/iPad app by SMSBAT, LLC.)

- Source: https://appshunter.io/ios/app/omnichannel-contact-center/id6760569516 (this page in markdown: same URL + `.md`)
- Developer: [SMSBAT, LLC](https://appshunter.io/developer/1885057327)
- Category: Business, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 35 MB
- Languages: American English
- Released: 2026-04-12
- Data updated: 2026-08-21
- User reviews in markdown: https://appshunter.io/ios/app/omnichannel-contact-center/id6760569516/reviews.md

## What is Omnichannel Contact Center?

Stay connected with your customers wherever you are with the Omnichannel Contact Center by SMSBAT. Designed for businesses, our mobile application empowers your support team and sales agents to seamlessly manage client communications from a single, unified inbox.

Key Features:
• Unified Inbox: Access and reply to customer inquiries originating from Viber business accounts, Viber Bots, Telegram Bots, and custom Web Widgets all in one place.
• Real-time Messaging: Receive instant push notifications for new incoming messages so you never miss a customer request.
• Chat Management: Easily create new chats with clients, assign tags, filter conversations by channels, and mark important threads.
• Rich Media Support: Send and receive images and documents seamlessly.
• Comprehensive History: Keep track of all customer interactions and view full chat histories.
• Secure Access: Log in securely with your existing SMSBAT dashboard credentials.

Whether you're at the office or on the move, the Omnichannel Contact Center app ensures your business delivers lightning-fast customer support across all your integrated messaging platforms.

Note: This mobile application requires an active SMSBAT business account.


## Version history (last 5 releases)

### 1.2.5 — 2026-08-19

• Push notifications: delivery is confirmed as soon as the message arrives, not only after you open it.
• Notification Center: statuses are translated, and the unread counter no longer sticks on expired items.
• Removed a false "status not saved" warning for statuses that were saved.
• Fixed an empty chat list for accounts with no resolved organization.
• Settings now show the organization the app is working in.

### 1.2.4 — 2026-08-18

• The delivered status is now reported from a
separate process that iOS launches for every notification, including when the app is
force-quit. This requires "mutable-content": 1 in the payload — please confirm it is
there. Note that delivered may now arrive twice for the same guid (once from the
extension, once from the app's sweep of the system tray on foreground), so the handler
must be idempotent.

• The status request in the background handler is no longer cut off
mid-flight. Fixed the organization list endpoint — it was pointed at a path that does
not exist and had been returning 404 for every account since the first release.

### 1.2.3 — 2026-08-09

Fixes

• The chat and the sign-in screen now move above the keyboard, so you can see what you are typing.
• The password field no longer capitalises the first character.
• Notifications no longer arrive twice — one banner instead of two.
• Marking notifications as read works again, both by tapping an entry and with the "mark all as read" button.

### 1.2.2 — 2026-08-07

• The chat now moves above the keyboard, so you can see what you are typing.
• Same fix on the sign-in screen for the password field.
• The password field no longer capitalises the first character.

### 1.2.0 — 2026-08-06

Fixed device registration for notifications.
• The app now registers the device with the notification service correctly on sign-in, so messages about new chats can reach you when the app is closed.
• Added a push diagnostics screen in Settings. It shows the device's registration state and what the notification service answered — useful if notifications stop arriving.
• Stability fixes.

## Related topics

[omnichannel contact center](https://appshunter.io/ios/topics/omnichannel-contact-center) · [contact center](https://appshunter.io/ios/topics/contact-center)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*