# OmniVu — Its a Helpdesk App > AI-powered omni-channel customer support and engagement platform for businesses. (iPhone/iPad app by StraViso LLC.) - Source: https://appshunter.io/ios/app/omnivu/id1530428741 (this page in markdown: same URL + `.md`) - Developer: [StraViso LLC](https://appshunter.io/developer/1436928187) - Category: Business - Price: Free - Rating: 5.00/5 from 2 App Store ratings - Age rating: 4+ - Requires: iOS 11.0 · 42 MB - Languages: English - Released: 2020-10-04 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/omnivu/id1530428741/reviews.md ## What is OmniVu? Chatbots can handle conversation with customers, reducing human intervention and streamlining the communication processes within organizations. Also answering FAQs and option to transfer to an Agent. Integration with ANY platform, we use AI and technology to unify and optimise customer engagements, process and information access with. Omni Channel – 24x7, we offer a wide range of channels with SMS, web portal, mobile, IoT, Alexa, Google Home for end users to access products and services. It helps to create and assign tickets, prioritize, track progress till closure. It can integrate with SMS, Email and online interface to easily create and prioritize tickets. Users can track orders, search customer details, send notifications, chat with end users, view training videos and follow up on tickets. Scalability, high performance engine designed for small to large enterprises. Sending notifications through Marketing templates and mass messages, businesses can reach to prospects and leads for promotional info, offers, warranty, surveys, follow-ups, upsell, product review, feedback and events. View and offer training or marketing videos for users on the phone Create, Update and Manage User Communication Preferences Build customized assessments to get customer’s feedback and surveys. ## Key features - AI-powered chatbots for customer interaction - Omni-channel support (SMS, web, mobile, IoT, voice) - Automated ticket creation, prioritization, and tracking - Customer order tracking and detail search - Marketing and notification capabilities - Customizable feedback and survey tools ## Frequently asked questions about OmniVu ### What is OmniVu? OmniVu is an AI-powered omni-channel platform designed to enhance customer support and engagement for businesses. It utilizes chatbots to manage conversations, answer FAQs, and streamline ticket management across various communication channels. ### What platforms does OmniVu support for customer interaction? OmniVu offers an omni-channel experience, supporting a wide range of platforms including SMS, web portals, mobile apps, IoT devices, Alexa, and Google Home, allowing end-users to access products and services seamlessly. ### Can OmniVu help with ticket management? Yes, OmniVu assists in creating, assigning, prioritizing, and tracking tickets from initiation to closure. It can integrate with SMS, email, and online interfaces for efficient ticket handling. ### How does OmniVu help businesses with marketing and notifications? Businesses can use OmniVu to send notifications through marketing templates and mass messages. This allows them to reach prospects and leads with promotional information, offers, warranty updates, surveys, and event details. ### What kind of feedback mechanisms does OmniVu offer? OmniVu enables businesses to build customized assessments for gathering customer feedback and conducting surveys. Users can also view training or marketing videos directly on their phones. ### Is OmniVu suitable for small and large enterprises? Yes, OmniVu features a high-performance engine designed for scalability, making it suitable for both small businesses and large enterprises. It aims to unify and optimize customer engagements, processes, and information access. ### What devices is OmniVu available on? OmniVu is currently supported on iPhone and iPod devices, as indicated by the platform compatibility data. ### How often is OmniVu updated? The latest version of OmniVu is 1.5, and it was last updated on February 6, 2021. This suggests a release cycle of approximately every 6-8 months based on the initial release date. ## Version history (last 5 releases) ### 1.5 — 2021-02-06 Bug Fixes, Performances improvement ### 1.4 — 2021-01-27 Bug Fixes ### 1.3 — 2021-01-21 Bug Fixes. Performances Improvement ### 1.2 — 2021-01-09 Bug Fixes. ### 1.1 — 2021-01-06 Bug fixes, Performances Improvement. ## Apps similar to OmniVu | App | Rating | Price | Category | | --- | --- | --- | --- | | [Melon CRM Customer Management](https://appshunter.io/ios/app/melon-crm-customer-management/id1359717409) | 4.8 (33) | Free | Business | | [Freshchat](https://appshunter.io/ios/app/freshchat/id1273666080) | 3.7 (52) | Free | Business | | [Clients: Your Client Book, CRM](https://appshunter.io/ios/app/clients-your-client-book-crm/id1188807211) | 4.5 (398) | Free | Business | | [Mailchimp Email Marketing](https://appshunter.io/ios/app/mailchimp-email-marketing/id366794783) | 4.9 (51,375) | Free | Business | | [AliSupplier - App for Alibaba](https://appshunter.io/ios/app/alisupplier-app-for-alibaba/id708064914) | 3.3 (134) | Free | Business | | [CleansterPro: For Pro Cleaners](https://appshunter.io/ios/app/cleansterpro-for-pro-cleaners/id1470951732) | 4.2 (4,360) | Free | Business | ## More apps by StraViso LLC - [Accru by StraViso](https://appshunter.io/ios/app/accru-by-straviso/id6502086524) All apps by StraViso LLC: https://appshunter.io/developer/1436928187 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*