# On Demand Calgary Transit — user reviews > 29 indexed App Store user reviews of On Demand Calgary Transit by Via Transportation, Inc., rated 5.00/5 from 9 ratings. - Source: https://appshunter.io/ios/app/on-demand-calgary-transit/id6478119563/reviews - App overview in markdown: https://appshunter.io/ios/app/on-demand-calgary-transit/id6478119563.md - Rating breakdown: 5★ 9 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 29) ### 1/5 — Drivers who can’t navigate *2024-11-21* There’s a guy named Samson who completely cannot figure out the stops, on November 19, 2024 he missed my bus stop completely during drop off and marked me that I got off. Then today, November 20, 2024 I booked a bus where he parked at a completely different stop then left. Please I beg you get a driver who’s able to read directions. Especially street directions. ### 1/5 — I don’t like the way apps work. *2024-10-08* You just can’t move back from the processing request and if you try to leave the app and run it again there is no info and when you just try to book another ride it just says that the ride is already booked try another time with no information of the ride. This is so frustrating. ### 1/5 — Can’t even register account *2024-09-16* It keeps telling me wrong phone number, even though I can receive the text code and input correctly. When I entered my personal information, and clicked next, it always popped up error message, asked me to input valid phone number!!! ### 1/5 — Very poor service *2024-05-04* I had used the other app for months and didn’t have issues. The new service is really bad. Can’t book ahead of time and then when you try to book, no vehicles will be available. There was never a time you couldn’t book on the old app. I don’t know how I’m expected to get around if the ondemand app keeps saying “we’re experiencing very high demand” every time I try to book. Was the accurate need of the area not communicated to the service provided before they took on the job or are they just incompetent? ### 1/5 — Keeps freezing *2024-05-01* This app sucks booty cheeks it continuously keeps freezing, bring back the old company #bringbackdavidrogan ### 1/5 — Freezing *2024-04-08* App keeps freezing after 15 seconds ### 1/5 — Can’t even use it *2024-04-08* Freezes after 10sec of use ### 1/5 — Freezing *2024-04-03, version 4.13.7* Can’t open the app for more than 30 seconds before it freezes ### 1/5 — Very buggy, continuously freezes *2024-03-28, version 4.13.7* This app freezes every time you try to enter info into it (freezes in initial setup of account and when adding a home address). I won’t use this app until the bugs are fixed! ### 1/5 — Doesn’t even work *2024-03-28, version 4.13.7* This app does not even work, how am I supposed to get a ride if it keeps freezing up? This needs to be fixed asap, bring back the old system. ### 1/5 — Totally useless *2024-03-27, version 4.13.7* It tells me my drop off address in Calgary is out of the service area. I thought rhis was for Calgary Transit. Old app os better ### 1/5 — Broken app *2024-03-25, version 4.13.7* Downloaded it for a few days earlier and tried it out. It froze when i open the app for 15 seconds. ## Most critical reviews (10 lowest-rated) ### 1/5 — Gurjeet D *2025-12-02* On GOD this mf saw me walk to the car and cancel in my face ### 1/5 — On demand *2025-10-23* The service has been very poor lately and something needs to be done. Went from the best service to the worst service ever. Waiting 40minutes for transit is unacceptable ### 1/5 — Unreliable Service, Unsafe Driving *2025-10-03* I use On Demand Calgary Transit almost daily, and unfortunately the service is unreliable. The app glitches often, arrival times change suddenly, and estimates are rarely accurate. This has caused me to miss rides more than once. The vehicles are clean and I appreciate that the service helps connect communities without regular bus routes, but unsafe driving habits (distracted driving, overly rough or hesitant driving, and very loud music) make the experience uncomfortable and sometimes unsafe. This service could be excellent with improvements to the app’s reliability, more accurate time estimates, and stronger driver standards. I hope Calgary Transit invests in fixing these issues. ### 1/5 — 1 out of 5 stars *2025-09-02* Doesnt even let me load in the app, and the set time they give you isnt even accurate they always get there early or late never on time, only some drives are actually good at there jobs, and the app doesnt even let me see the drivers on where they are accurately, bring back the old app ### 1/5 — Mean *2025-06-12* Simran M. So disrespectful told me to get out when I had a pass.. he’s the only one that like that I don’t understand why. ### 1/5 — Change app pless and the way the system works it’s never accurate in the mornings *2025-05-13* For the love of god please change ur system in the Morning the app glitches and it gives the driver and rider type different location for pick up, I was almost late to catch my bus today the app glitched to much ### 1/5 — STOP MOVING MY RIDES!!!! *2025-04-09* I PICK SPECIFIC TIMES TO GET PICKED UP BECAUSE I WANT TO LEAVE AT THAT TIME. WHY ARE YOU ALWAYS MOVING IT TO AN EARLIER RIDE AT THE LAST MINUTE?????? IT GIVES ME NO TIME TO GET TO MY PICKUP LOCATIONS, CAUSING ME TO MISS MY RIDE. STOP DOING THIS BRUH 🤬🤬🤬🤬🤬🤬🤬😮 ### 1/5 — Driver late *2025-01-14* Driver always late. The time arrived is not accurate. ### 1/5 — I miss the old on demand *2024-11-25* this new upgrade sucks, before you could books vans for the specific time you want to go somewhere but with this new one you can only book right when you need to which makes it so much more difficult. and when it’s busy i can never get a ride, i have classes today and it keeps saying the seats are full. ugghgg they need to either add a bus stop or bring back the old on demand service. ### 1/5 — Poor service *2024-11-22* This app causes me so many issues I practically get a headache whenever I open the app. There’s no way to communicate with the driver, which makes coordinating difficult, it’s constantly delayed and never accurate, and I always have an awful time booking a ride. This app is flawed in so many ways and left me stranded outside in the snow for 30 minutes because of how poor the functions of the app are. ## Most praised reviews (7 highest-rated) ### 5/5 — On demand *2024-10-02, version 4.17.4* Very good service being provided by Calgary transit. Efficient and reliable transit service so far. ### 5/5 — Love riding ondemand *2024-09-18* Great service ### 5/5 — It’s nice *2024-09-14* It’s so comfortable and saves a lot of stress. I love it! ### 4/5 — Scheduling issues, otherwise great *2025-01-11, version 4.17.4* Fantastic service, great drivers but there’s been multiple incidents where I book a ride for 30-40 minutes or so away, start getting ready and the next time I check the app like 15 minutes later the driver will be waiting for me because the app switched me to a ride 20 minutes early without my interaction. On one incident it happens twice back to back. This needs to be fixed whether by getting rid of the feature or simply requiring an OK from you before making the change ### 3/5 — Difficult app *2025-03-06* The new app makes it impossible to plan rides in advance, is always too busy at every time of day, and is harder to navigate. There are times where I’ve booked trips that suddenly disappeared on my screen, and then the app tells me that I “missed” my ride, even if the driver doesn’t show. The concept is great, and a few rides have gone well, but horribly inefficient. ### 3/5 — Miss the old on demand *2024-06-05* The old version was way better, but at least we still have something ### 2/5 — Completely Unreliable! *2025-07-03* This app is a total disaster. I’ve been using the app since it was first launched and I can confidently say the rides often doesn’t show up on time, and to make things worse, it constantly lies and says the car has “arrived” when it’s nowhere even close to where I am. I’ve stood around waiting in the dark, checking the GPS that’s provided, and the driver is blocks away — or worse, not moving at all. What kind of service is this? If you actually need to get somewhere on time, don’t rely on this app. You’re better off taking the walking the extra mile and taking the bus — at least it shows up and follows a real schedule. This app is unreliable, misleading, and a complete waste of time. I’ve been late multiple times because the estimated arrival times are completely inaccurate. What’s the point of scheduling or tracking if it can’t stick to it? Super frustrating and unreliable Avoid it at all costs! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*