# On: Shop Shoes & Apparel — user reviews > 672 indexed App Store user reviews of On by On AG, rated 4.90/5 from 70,657 ratings. - Source: https://appshunter.io/ios/app/on-shop-shoes-and-apparel/id6449706677/reviews - App overview in markdown: https://appshunter.io/ios/app/on-shop-shoes-and-apparel/id6449706677.md - Rating breakdown: 5★ 67,650 · 4★ 2,089 · 3★ 407 · 2★ 110 · 1★ 401 ## What do users think of On? Overall sentiment: positive **Pros** - 👍 Comfortable and supportive shoes - 🚀 Easy to use app - 💯 Great customer service and warranty - 🤩 Unique and stylish designs - 🏃‍♀️ Excellent for running and everyday wear **Cons** - 🐛 App crashes and bugs - 🕰️ Slow shipping and delivery issues - 👟 Limited wide size options - 💰 Expensive compared to other brands **Commonly reported bugs** - App crashes when trying to submit returns - Delivery options not working properly - Conflicting information between app and website **Most requested features** - Save favorites or wishlist feature - Improved filtering and search options - Ability to track orders within the app ## Newest reviews (10 of 672) ### 3/5 — Website *2026-08-23, version 2.1.1* The website is not user friendly for everyone and I was very disappointed that OC does not offer a gift option or a message for the recipient when Grandmother’s like myself want to say how much they love the grandchild (who in this case) is the recipient. Please note that this would be a great option and apply it for us old Grandma’s and Grandpa’s. Lots of Love to OC From: Oma Brand 💕 ### 5/5 — Tenis hermoso *2026-08-21, version 2.1.1* Me encanta tengo más de 5 pares son tan cómodos para el diario y también le he comprado a mi niños mi suegra y esposo son los mejores nos los cambio por nada 👏 ### 5/5 — Ms Tenzin *2026-08-21, version 2.1.1* Most comfortable shoes and great team with quickest response ### 5/5 — Sneakers *2026-08-20, version 2.1.1* Amazing ### 5/5 — Eficiente *2026-08-19* Intuitivo, Rápido e eficiente ### 5/5 — I love this Brand *2026-08-19, version 2.1.1* They always arrive on time ❤️ ### 5/5 — Practical *2026-08-17, version 2.1.1* Excellent app i love shopping with this app ### 5/5 — Great Shoes *2026-08-16, version 2.1.1* I wore my On Clouds on vacation and walked 8-10 miles per day. My feet never hurt once. ### 3/5 — 편의성 개선 필요 *2026-08-16* 모델 검색 오류, 카드 비번 및 배송 주소 입력 에러 ### 1/5 — First time purchase *2026-08-14, version 2.1.1* Loved the OC app to browse and shop but when I check out I pasted the 10% discount code and then added another pair of hiking shoes and the code disappeared so never got the 10% off on $800 order so sad ## Most critical reviews (10 lowest-rated) ### 1/5 — Very awkward payment process *2026-08-29, version 2.2.0* The payment is very hard to process ### 1/5 — Worst App Experience *2026-08-27, version 2.2.0* I've exclusively only purchased this brand of shoe from Nordstrom and my first purchase in this app was the worst experience so much so that I'm reluctant to purchase another shoe from this company. When I ordered a style that wasn't available at Nordstrom I ordered my usual size which was way too small. The app said you can receive an exchange in a different size immediately and would need to return the first pair within 14 days to prevent a second charge. So I went through with the exchange and returned the shoe with their fedex QR code in 3 days. My exchange was never received. 3 weeks past which during that time I reached out to on via their app 6 times only to have each time my chat session ended before an agent logged on. I finally got them on the phone in which after 3 weeks they said they can out in a request to cancel my exchange and if approved I would be notified via email in 48 hours. If the refund is approved then it would be 10-14 business days. Maybe others are used to this unacceptable level of customer service but I cannot and will not do business with this company. ### 1/5 — Cupom de 1ª compra não chega no e-mail - Enganação *2026-08-21* Comprei sem cupom porque já estava aguardando a muito tempo o cupom de primeira compra e ele nunca chegou. ### 1/5 — No one to talk to *2026-08-20, version 2.1.1* Had a code for 10% off yesterday but the order didn’t process. Today I can’t find the discount code and there’s no one to call ### 1/5 — Entrega *2026-08-20* Fiz o pedido dia 10/08 pra entregar dia 14/08 hoje é dia 20 e o pedido ainda não foi enviado. Já reclamei pelo telefone e mesmo assim nada é resolvido acho um descaso enorme com o consumidor. ### 1/5 — Mal servicio *2026-08-19, version 2.1.1* No me dieron descuento ni un cupón de bienvenida ### 1/5 — Worst customer service *2026-08-19, version 2.1.1* Ok, I see On Run team worked very hard to remove my first one star review. Maybe they should devote that time in fixing customer service instead. Long story short - I order and paid for ne pair of shoes via PayPal, two weeks later no update on order - three weeks later they tell me they dont have it, I ask for refund, they say we never got any money from you so no refund. I sent multiple emails to corporate and only after I posted the story on LinkedIn they refunded the money they claim they never took. I will never buy this brand again. ### 1/5 — 카드앱 연결 *2026-08-18* 결제를 하려는데 카트사 어플이 연결이 안된다 ### 1/5 — Customer service *2026-08-18, version 2.1.1* Worst delivery ever. You don’t know when you will get your item. Customer service always says the same thing very incompetent. You feel like your waiting for nothing! ### 1/5 — 앱오류 *2026-08-16* 상품 필터 검색이 않되고 영문 주소 입력 오류로 결재도 않 됨. 보완을 하던 개선을 하던 해야 되는데 앱 관리에 관심이 없는 듯 ## Most praised reviews (10 highest-rated) ### 5/5 — Mi marca favorita *2026-08-31, version 2.2.0* 100% ### 5/5 — Bueno *2026-08-28, version 2.2.0* Gracias ### 5/5 — Best quality *2026-08-28, version 2.2.0* I love on i have over 30 pairs ### 5/5 — Great feel alway comfortable *2026-08-28, version 2.2.0* These are my 6th set of Onclouds always comfortable easy on and off ### 5/5 — Me encantan *2026-08-24, version 2.2.0* Los mejores zapatos ### 5/5 — Moda hermosa *2026-08-24, version 2.2.0* Excelente servicio, soy fanático a sus zapatos y accesorios ### 5/5 — Great *2026-08-23, version 2.1.1* Amazing product ❤️ ### 5/5 — Ótimo App *2026-08-22* App fácil de utilizar, não trava e extremamente eficiente. ### 5/5 — Normally “ON” times *2026-08-22, version 2.1.1* So far so good ### 5/5 — On *2026-08-21* Excelente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*