# On Tap® Banking — user reviews > 140 indexed App Store user reviews of On Tap® Banking by On Tap Credit Union, rated 4.60/5 from 539 ratings. - Source: https://appshunter.io/ios/app/on-tap-banking/id449211984/reviews - App overview in markdown: https://appshunter.io/ios/app/on-tap-banking/id449211984.md - Rating breakdown: 5★ 438 · 4★ 46 · 3★ 23 · 2★ 10 · 1★ 22 ## What do users think of On Tap® Banking? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 🔒 Secure banking - 💡 Convenient features - 🤝 Great customer service **Cons** - 🐛 Occasional crashes and bugs - 🔍 Outdated or lacking features - 🤔 Confusing navigation - 🔋 High battery consumption **Commonly reported bugs** - Login screen freezes - Mobile deposit issues - Inconsistent app performance - Trouble with face/fingerprint recognition **Most requested features** - Dark mode option - Advanced analytics dashboard - Improved accessibility for vision-impaired users - Seamless member-to-member transfers ## Newest reviews (16 of 140) ### 4/5 — I love this bank *2025-07-15, version 7.0.250400* I love this bank I had my sons my grandson friends to come here ### 3/5 — Outdated *2025-07-14, version 7.0.250400* I feel like the app is outdated and needs a new look ### 5/5 — Amazing *2025-07-09, version 7.0.250400* Works great to keep all my finances in one place with business and personal ### 5/5 — Everything I want in a financial app *2025-07-09, version 7.0.250400* I use the On Tap app as my one-stop shop for a financial dashboard. By linking all my accounts, not just those at On Tap, I can see and analyze everything I need to, including spending data, by using the main page and the Financial Tools section that has the spending data from all your accounts/cards, both internal at the Credit Union and external at other banks/CUs. Plus, On Tap Credit Union gives back to my local community! ### 5/5 — Good bank awesome people *2025-07-09, version 7.0.250400* Been here for years! Love it ### 5/5 — Easy *2025-07-09, version 7.0.250400* The app is so easy to use ### 5/5 — Rating *2025-05-16, version 7.0.5912* Nice app ### 2/5 — Extremely Basic App *2025-04-17, version 7.0.5912* Keeps forgetting my device and it’s not very user friendly to navigate in general, but especially when trying to navigate statements. ### 3/5 — It's ok *2025-04-10, version 7.0.5912* The app is fine, I can navigate easily and find what I need. What is really annoying is that almost every time I try to login the face recognition doesn't work and it tells me my login failed (and I get a security alert failed password email), so I have to constantly put in my ID and password. What's the point of having the option for Face ID when it's not going to work? ### 5/5 — I love credit unions *2025-02-26, version 7.0.5912* I joined this Credit Union over 40 years ago so I obviously love them. Their fees are way less than a bank. ### 5/5 — Coors *2025-02-13, version 7.0.5912* Doing a consistently good job. Yes, works great!! Please, carry on, I like very much, thanks for checking. ### 5/5 — Refrigeration engineer *2025-02-13, version 7.0.5912* Great app ### 5/5 — On Tap App *2025-02-08* I use the app every few days. You can sign in quickly and find everything in seconds (balance, statements, check info, debit card charges ect). I highly recommend using it. ### 5/5 — Easy Peesie. *2025-02-06, version 7.0.5912* Always works well. Quick to open. Easy to transfer funds around. ### 4/5 — I love this bank *2025-02-06, version 7.0.5912* I love this bank I had my sons my grandson friends to come here ### 5/5 — APP *2025-02-05, version 7.0.5912* I like it Totally great ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t see what I’m typing *2026-01-25, version 7.0.250400* Tried using the app and I can’t see what I’m typing. Can’t log in. Thought it was my phone but after a restart, still not working. ### 1/5 — The app hasn’t been working for a day and a half *2026-01-23, version 7.0.250400* I can’t see what I’m typing at all and can’t log in ### 1/5 — Sign in stuck at spinning screen *2025-11-14, version 7.0.250400* It's the middle of the afternoon. The app accepts my credentials but is stuck at the loading screen before letting me access my accounts. Sometimes it works sometimes it doesn't. ### 1/5 — Awful *2025-07-12, version 7.0.250400* I can't speak much for the app itself since I can no longer access it. Awful rollout of a new platform. ### 1/5 — Not a good app *2024-02-23, version 5.0.5900* I have problems with this app all the time. ### 1/5 — I hate this app *2023-11-14, version 5.0.5812* I think it other institutions, and they have much better banking apps. When you ask it to remember Face ID, it never remembers when you tell it to remember the browser it doesn’t remember. ### 1/5 — Horrible App *2023-01-20, version 5.0.5725* Rarely works, when attempting to transfer money most times it makes the transfer twice. Mobile deposit rarely works. ### 1/5 — Sad app *2022-11-26, version 5.0.5725* Honestly maybe it’s the bank it’s self. I loved the bank for the small 1 on 1 relationship but the app falls short. It’s down a lot and you can’t do half the things you can at like chase or us bank. Which is ultimately why we are leaving this bank . ### 1/5 — Worse institution ever *2021-10-04* The worse bank that I have deal with!! No customer service available and when they decide it to answer customers like 3-4 days later they answer with a very rude attitude and you’re supposed to be allowed to make your loan payments through the app to save 30 dollars a month that they charge “saying it takes a lot of time to set up a card through the app… and in the mean time they charge you 30 dollars so sad and abusive! ### 1/5 — On Tap App - Down too often *2020-01-17, version 4.2.5506* The app is down far too often. It is difficult given the credit union’s lack of alternative method to access our accounts. ## Most praised reviews (10 highest-rated) ### 5/5 — Retired happy homeowner in Lakewood *2026-02-11, version 7.0.250400* It’s very easy to use and do all my bank transactions (except checks I receive). Thanks for everything. :) ### 5/5 — Works Great *2025-10-31, version 7.0.250400* This is by far the best out of all the various banking applications that I use. Great Job On Tap Credit Union! ### 5/5 — Rating *2025-10-22, version 7.0.250400* Nice app ### 5/5 — Mr *2025-10-11, version 7.0.250400* Account not showing activity in October! ### 5/5 — Very flexible and easy to shop around *2025-08-07, version 7.0.250400* Excellent customer service and product ### 5/5 — On Tap App *2025-07-31, version 7.0.250400* I use the app every few days. You can sign in quickly and find everything in seconds (balance, statements, check info, debit card charges ect). I highly recommend using it. ### 5/5 — Great app *2025-07-26, version 7.0.250400* Works great ### 5/5 — The best and local *2025-07-21, version 7.0.250400* Been with OnTap for 45+ years. Have always been very pleased. Give them a try what do you have to loose. Joe ### 5/5 — APP *2025-07-12, version 7.0.250400* I like it Totally great ### 5/5 — Easy to use!! *2025-07-10, version 7.0.250400* This app allows me to do everything I need to do with my bank accounts, easily. Great interface. Well developed and maintained app!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*