# On The Border – TexMex Cuisine — user reviews > 100 indexed App Store user reviews of On The Border by Paytronix Systems Inc, rated 3.90/5 from 332 ratings. - Source: https://appshunter.io/ios/app/on-the-border-texmex-cuisine/id1584574498/reviews - App overview in markdown: https://appshunter.io/ios/app/on-the-border-texmex-cuisine/id1584574498.md - Rating breakdown: 5★ 194 · 4★ 43 · 3★ 14 · 2★ 24 · 1★ 57 ## What do users think of On The Border? Overall sentiment: neutral **Pros** - 🚀 Easy to order - 👍 Great app setup - 🍽️ Delicious food - ⭐ Excellent service - 💳 Rewards program **Cons** - 🐛 Incomplete orders - 🔍 Limited customization options - 🕰️ Slow service - 💰 Expensive delivery fees - 🤔 App issues (login, crashes, etc.) **Commonly reported bugs** - App crashes on launch - Rewards not applying properly - Incorrect pricing and order totals - Missing menu items in app - Delivery order issues (missing items, wrong orders) **Most requested features** - Add special instructions field - Improve order tracking and status updates - Allow more customization options - Integrate feedback/refund system - Improve rewards program integration ## Newest reviews (13 of 100) ### 3/5 — Update needed *2026-03-28, version 25.12.2025082901* The app isn’t showing any pictures of the plates and every time I check out it says order total must equal the price you’re paying. There’s a glitch and it needs to be fixed. ### 3/5 — Needs improvement *2025-11-09, version 25.12.2025082901* When someone does not want beans or rice, there is no option for that. Also no option to remove some of the other “basic” stand toppings. It is a pain and a waste of food to toss almost half of what they send since it was not asked for or needed. ### 2/5 — 1st online order *2025-09-15, version 25.12.2025082901* I typically sit in house to eat. Food quality and portions are always great. However, my online app order of a bowl of queso was less than a cup of queso for 11$ I am highly disappointed. ### 2/5 — They barely give you anything when you order on the app *2025-08-22, version 25.8.2025070301* I placed an order on the app to my local restaurant and every single order was either wrong or the portions were extremely disappointing. One of the orders was supposed to have double black beans and it looks like they dropped 5 singular beans into one part of the Togo container. My dad asked for no guac and still received guac and the “flag” had about 2 shreds of lettuce. Overall I felt like the lack of care towards the portions and specific instructions would never happen if I was eating in the restaurant, or at least I hope it wouldn’t happen. Next time I’ll call and order over the phone when I need a to go order, however I don’t know if that will make a difference. :( ### 3/5 — Rewards *2025-07-15, version 24.18.2024122001* It seems the rewards are not being applied when I ordered the last few times. Fix it! ### 4/5 — Drinks *2025-05-26, version 24.18.2024122001* Certain adult drinks are on the website, but not on the app. ### 3/5 — Fantastic taste and service just slow *2025-04-18, version 24.18.2024122001* I’ve been eating at OTB since I was old enough to chew solid foods and I’ve always loved it. I will admit you don’t go there if you are in a rush as getting your food can take some time; but the chips and salsa flow while you wait! I am sad that my next generation won’t ever know how good their Kahlua pie was. ### 3/5 — Not many options in app *2025-03-01, version 24.18.2024122001* Meh. Basic ordering. Can’t customize much. (Like sub a specific meat or allergy note). Automatically adds a tip, which I find rude. ### 1/5 — Disappointed *2024-12-24, version 24.15.2024103001* I order signature queso bowl for almost $10 for pick up - the size is ridiculously small! Maybe 2/3-3/4 of a cup! ### 1/5 — MESSED UP WAY OF TAKING A TIP *2024-11-17, version 24.15.2024103001* Almost tricks you into paying a tip for an ONLINE order which has 0 service !! BEWARE !!!!!!!!!!! ### 1/5 — To Go error AGAIN *2024-10-23, version 24.13.2024100801* I ordered fajitas for pick up. Got all the way home and found no tortillas. I have had so many problems with the Highlands Ranch, CO to go department. It just never improves. ### 3/5 — To-Go Wrong *2024-10-17, version 24.13.2024100801* I have never had issues with orders being wrong when I eat in the restaurant, but today I ordered a combo to-go for lunch from the 95th & Quivera store while at work. After picking it up and sitting down to eat at work, about halfway through what was supposed to be a chicken enchilada I discovered there wasn’t a single shred of chicken in the tortilla. Instead I found what appears to be polenta, which I do not like. Hope they do better next time. ### 1/5 — Do not upgrade this app *2024-10-11, version 24.13.2024100801* The latest upgrade is horrible. Doesn’t keep you logged in. Will not let you login consistently. Awful ## Most critical reviews (10 lowest-rated) ### 1/5 — Not so good *2026-03-05, version 25.12.2025082901* I did not receive the standard items that are included in the chicken tortilla soup at other locations and according to the menu. It only had chicken & rice, no guacamole, roasted corn, zucchini, etc. The tres leches cake had no sliced strawberries on top as I’m accustomed to. Considering the amount of time it took to prepare the meal, I assumed it would be up to par. Also I observed employees drinking modelo beer on the premises. ### 1/5 — Maaan *2026-02-18, version 25.12.2025082901* I mess with yall real heavy but today my order was awful and I mean awful my jalapeños was under cooked and my chips was wayyyyy to much salt on them. When I buy from the NLR on the border I get my food fresh and always delicious. My jalapeños was soggy and not crispy. Money wasted ### 1/5 — New menu *2025-11-21, version 25.12.2025082901* This has been my favorite restaurant for a very long time. I just ordered my dinner when I got it. There was so many things that were different and the food was so gross. I will never eat there again. ### 1/5 — To Go *2025-08-24, version 25.8.2025070301* In store is always amazing I’ve ordered delivery twice now and both times didn’t receive salsa very frustrating and takes away from the meal! ### 1/5 — App *2025-07-29, version 25.8.2025070301* This app is garbage can’t even get in are touch the item…🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ ### 1/5 — N/A *2025-06-11, version 24.18.2024122001* App only shows 6 locations in Colorado ### 1/5 — Apps is garbage *2025-04-26, version 24.18.2024122001* Never lets me use my half off queso coupons has done this for months ### 1/5 — 2-21-25 *2025-02-21, version 24.18.2024122001* The last two times I ordered fajitas, I ordered extra guacamole and did NOT get it. ### 1/5 — Worst food app *2025-02-12, version 24.18.2024122001* Fire the people who made the app. They can’t order to go on this app. Hire the people who actually know how ordering on the app works.👎🏽 ### 1/5 — Sad bc I love this store. *2025-01-26, version 24.18.2024122001* I stood in the store for 15 minutes waiting for someone to take my order. I finally decided to order it myself online. ## Most praised reviews (10 highest-rated) ### 5/5 — Flavortown *2025-07-11, version 24.18.2024122001* The food is wonderful. Usually always hot. Chips are usually crispy and hot. Great salsa. I love TexMex. ### 5/5 — VERY GOOD FOOD *2025-02-01, version 24.18.2024122001* very good food and Excellent Service ( Louis ) ### 5/5 — Great place ⭐️⭐️⭐️⭐️⭐️ *2025-01-21, version 24.18.2024122001* Love this place. Great food & M’ritas and the service is spot on every time we stop by! ### 5/5 — I like the app *2024-12-21, version 24.15.2024103001* This app is pretty good. I like ordering my food ahead. I always check my receipts with the host so I’m not really worried about my food. It does make it a little bit too easy to get good food! ### 5/5 — Best Food & Service *2024-11-18, version 24.15.2024103001* OTB on Academy in CO Springs is the best. I could eat there every day. Service & food is amazing!! Plus, they have the cleanest public restrooms I’ve ever seen. ### 5/5 — Chips, queso and a great app *2024-11-16, version 24.15.2024103001* Go to on the border add app to phone get tasty rewards- what else could you want? ### 5/5 — Excellent Service/ Very Good Food *2024-09-30* We try to eat here once a week . Went this last week with another couple and had drinks and food. The drinks were priced right and the food very tasty. Service is always excellent. My wife and I always enjoy eating there. ### 5/5 — Tacos *2024-06-27, version 23.13.2023071403* Best tacos ever ### 5/5 — Amazing *2024-06-09, version 23.13.2023071403* I would totally come here when you are in the mood to go out to eat. The chips are amazing and you can even get them in some stores.If you have children that are picky eaters they have a side of the menu with chicken tenders and corn dogs. This is a top tear restaurant. ### 5/5 — Great food! *2024-02-21, version 23.13.2023071403* We always get seated without a reservation. Workers are super nice and friendly. Courtesy Nachos and Salsa. The food is plentiful and delicious. Lunch specials can save you money and they have specials on regular Margaritas. Nice variety to choose from food menu. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*