# Onduo — user reviews > 45 indexed App Store user reviews of Onduo by Verily Health Inc., rated 4.70/5 from 952 ratings. - Source: https://appshunter.io/ios/app/onduo/id1138490045/reviews - App overview in markdown: https://appshunter.io/ios/app/onduo/id1138490045.md - Rating breakdown: 5★ 812 · 4★ 90 · 3★ 14 · 2★ 12 · 1★ 24 ## What do users think of Onduo? Overall sentiment: neutral **Pros** - 👍 Helpful program for managing diabetes - 🚀 Effective in lowering blood sugar levels - 💡 Provides valuable insights and education - 🤝 Great support from coaches and medical team **Cons** - 🐛 Frequent connectivity issues with devices - 🤔 Inconsistent time logging for medications and meals - 🙄 Frustrating app updates breaking existing functionality - 📤 Inability to export or share glucose data **Commonly reported bugs** - App crashing or freezing during use - Disappearing meal and glucose data - Incorrect time stamps on logged events - Issues with account management and deactivation **Most requested features** - Integration with Apple Health and other fitness trackers - Improved user interface and navigation - Ability to manually adjust time for logged events - Seamless data sharing with healthcare providers ## Newest reviews (17 of 45) ### 2/5 — Frustrating at best *2025-12-05* Most of the time the app refuses to attach to the internet; thereby, glucose readings don’t always translate over to the app, photos of (and sometimes descriptions of) meals won’t save (despite numerous tries). Also, it is frustrating that it seems that occasionally when I fill prescriptions, the app notifies me that I have new prescriptions and asks me to update my list. They’re not new, I just refilled them. In defense of the app, it does have the option to not add the prescription with the choice “Already taking”. Problem is, the app still wants you to delete a prescription from your list in order to not add the “new” prescription. If I didn’t have to use this meter and app in order to get my supplies through my insurance, I would have deleted it a long time ago. I may still scrap it. UPDATE: Recently this app was transitioning to a new app. I was redirected to Verilyme. I signed up only to find that I was redirected to the wrong app. Apparently I am now being told that I should have been redirected to Lightpath. Not that huge a deal; however, now Verilyme has my medical records. hopefully I can get those records deleted. I was offered the chance to be connected with the correct app reps; however, at this point, they can all go away. I don’t trust any of it. **Developer response:** Hi There - If you have any questions or need assistance, you can always reach out to support@onduo.com Warm Regards, Onduo Support Team ### 3/5 — Service & app are both so-so *2025-11-12* So far the medical services provided are so-so. I’m not overly impressed but it’s not the worst. The app however is very bad. It’s a little hard to navigate but the worst part is that almost every day I get a pop-up request from the app to access to Bluetooth - even on days I haven’t used the app. That’s really intrusive and seems suspicious. ### 2/5 — Frustrating at best *2025-01-04* Most of the time the app refuses to attach to the internet; thereby, glucose readings don’t always translate over to the app, photos of (and sometimes descriptions of) meals won’t save (despite numerous tries). Also, it is frustrating that it seems that occasionally when I fill prescriptions, the app notifies me that I have new prescriptions and asks me to update my list. They’re not new, I just refilled them. In defense of the app, it does have the option to not add the prescription with the choice “Already taking”. Problem is, the app still wants you to delete a prescription from your list in order to not add the “new” prescription. If I didn’t have to use this meter and app in order to get my supplies through my insurance, I would have deleted it a long time ago. I may still scrap it. **Developer response:** Hi There - If you have any questions or need assistance, you can always reach out to support@onduo.com Warm Regards, Onduo Support Team ### 3/5 — HEALTHKIT INTEGRATION PLEASE *2024-12-03, version 2.6.0* I am -so- sick of having to use another application to track my glucose levels to capture & get a holistic health overview from Apple Health. Sadly -the- best, OneDrop, ended service 11/30/24 & I’m trying to scramble to find a replacement that captures glucose, weight, and blood pressure. I can see the ability to do all 3 in the app but w/o ability to connect to Apple Health I need to repeat everything in 1 or 2 other apps. The inability to connect my blood pressure device (despite it being the same model listed in the app) is also annoying. I will also add that having a library of foods or ability to scan bar codes would be super awesome. I do know this is related to an employer provided benefit but there’s so much that could be done to improve things on a basic level regardless of the employer. ### 2/5 — Needs an update *2024-12-01, version 2.6.0* App hasn’t worked correctly in months. None of the features work on my phone. ### 4/5 — One Big Thing *2024-10-19, version 2.5.2* This is an easy 5-Star if only the app would synch glucose readings to Apple HealthKit. Very cumbersome to manually type in that data to HealthKit. Otherwise, fantastic app. ### 3/5 — App is good if you have a coach *2024-08-11, version 2.5.0* App is good if you have a coach, but you still need to go through the Athena app to set up appointments or message your care team or get supplies. ### 3/5 — The most important info is buried and not well displayed *2024-08-08* I want to see my numbers and that is burried under three levels. When I meter, I want to see my number on the main page not somewhere under the top layers. The dispaly of those numbers is also too small and weekly trend chart not clear. Way to my real estate is wasted in white space in general. The UI needs a complete redesign to make is concise and user friendly. **Developer response:** Thank you so much for your feedback. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com. ### 3/5 — Some good, some not so good *2022-12-09, version 1.60* No issues with the app crashing, but it will not share blood glucose data to health app. Also the medication time is flaky. ### 4/5 — Problems Lately *2022-12-01* I have been using this app for a while and it has always been great. Logging my food and my medication‘s with reminders , and I love the insights. What has been frustrating for me is the time doesn’t work anymore when logging my medication or food. If I take my medication at 9:30 at night, it forces me to log my medication at 2 AM in the morning, it does have a dial where you can change the times but it has been graying it out and forcing me to log when it wants me to log. So the team or my doctors must think I’m up at 2 AM taking my medication or eating something. Overall, it is my most used app but that is very frustrating. It wasn’t always like that. **Developer response:** Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com ### 4/5 — Latest review doesn’t allow me to log in current time *2022-11-08, version 1.58* Latest update as of Nov 2022: time is perpetually 4:48 am, rending logged events worthless ### 2/5 — Medications removed *2022-11-05* I am NOT happier that when you got my pharmacy file from my insurance company that my list of meds that I entered over 3 months ago were removed. The app is asking me to re-enter information that I had in there back in August. Not customer focused. Your IT area could have easily developed a query that would do the reconciliation. Waste of my time. I refuse to re- enter my meds **Developer response:** Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com ### 2/5 — Constant connection issues *2022-06-24, version 1.54.2* I constantly have connection issues with both the glucose & blood pressure monitor. About every other day I have to walk down the street to get a signal strong enough to transmit the data readings. Now sure what I’ll do if we get a heavy snow…. ### 3/5 — iMac app *2022-03-25, version 1.50.1* This app would be great as a desktop (IMac) app. Logging meals and such would be so much easier. I’m using the latest IMac and it’s. Able to use IPhone apps but the Onduo app isn’t available for it. ### 2/5 — Limited *2022-03-16* The app has some good insight, but is limited in what it can do. My fitness tracker does not sync up to it and I do not carry my phone in my pocket so my steps are nowhere near accurate. It is also freezing during the blood pressure knowledge check and I have to force close the app and restart it. It will not advance past that quiz on my journey page. Room for much improvement ! **Developer response:** Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com. If you're participating in a clinical study, please contact the study support staff. ### 4/5 — For me it’s user error *2022-02-21* For me,it takes me to long to type everything, Now I just seen the microphone so I can just talk into the phone. Everything is good with the app I just have too many medication‘s to list it takes me a long time to go through them but other than that everything‘s good **Developer response:** Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com. If you're participating in a clinical study, please contact the study support staff. ### 4/5 — Logging In *2021-10-08, version 1.36* The app will not keep me logged in! ## Most critical reviews (10 lowest-rated) ### 1/5 — Skip this one *2024-12-20, version 2.7.0* This app doesn’t integrate with any other software so it’s useless. The interface is not good and the logs aren’t helpful. The only good thing is the free test strips that I receive through my benefits. ### 1/5 — Onduo *2024-01-03, version 2.2.2* Not working for the last 2 months. Not able to logged or to contact team support to get advice or order supplies. I have reached out to support so so many times. I’ve had issues before, but none that were not able to be fixed. Thus is bad!! ### 1/5 — Zero tech support *2023-07-17, version 2.1.0* I had to reset the settings on my phone and the app kept looping back to the login screen. Tech support kept telling me I was signed in when I wasn’t and they had no developer capabilities to remove the so called device I was signed in to. Missed an appointment because of their incompetence. ### 1/5 — DON’T DO IT *2023-04-04, version 1.62.4* This service is garbage unless you are new to your condition and need a team of people to boss you around. Once you setup an account, good luck deactivating it. Look who will own your information. Are you comfortable with Google in on your health info? ### 1/5 — Onduo *2023-02-15, version 1.61.2* No success adding address after many many attempts. Support provided no answers ### 1/5 — Latest update screws up entries by not defaulting to current time *2022-12-02, version 1.58* What’s worse is that instead of reversing or communicating about the issue , they are silent. Can’t log dinner if I eat after 6 because it thinks it’s the next day and won’t let me manually adjust the time to a prior day. Really dissatisfied. ### 1/5 — App update ruined the ease of use. *2022-11-30* I did an update to the app about 3 weeks ago and now it’s a mess. Time is 5 hours off whenever I log anything. If I forget to correct the time my logs are out of sync. Support called me 2 weeks ago and said they will have a fix in a week. It’s been 3. I’m ready to go through my insurance and just get a meter and supplies through them instead. I’ll wait 1 more week. I will also repudiate my review. Dreyibcdgjkhfd ### 1/5 — Stuck *2022-03-15, version 1.50.1* This app will not go beyond meet your team. It just freezes and will not continue. Uninstalled and reinstalled with no change. It cannot be used. It also states I have been using an iPhone 12 and 8, do I want to use current phone!!! This makes no sense! ### 1/5 — App doesn’t work *2022-02-18* I have been taking my blood pressure every morning and it is not stored properly. Sometimes you can see it sometimes you can’t. Most days I cannot see the history. Forget about printing history so you can share it with your doctor. I gave up on this app and service provider who was supposed to monitor my results. **Developer response:** Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com. If you're participating in a clinical study, please contact the study support staff. ### 1/5 — Could be better *2021-08-10, version 1.34.0* I wish this would sync with my fitness pal and Apple Watch like Sugarmate does . I don’t have time to log a million different places. Sometimes I feel like just a statistic when interacting with coaches . ## Most praised reviews (10 highest-rated) ### 5/5 — Used to be great! *2022-01-07* This was an amazing app! But since the last update it’s just frustrating. Now I have to sign in twice each time I try to use it. The first time I sign in it says I’m signed in and it has to sign me out. Then I sign in a second time. Frustrating when your trying to log a meal. Today all my meals except my lunch are gone! All my insights, gone. What’s the point of logging my meals when they just disappear! I have been using this app for about 2 years and it was wonderful. Lots of good information. Now that information is gone… It works about once a week for a few hours then i can not sign in. I’m now wondering if there is another app that does the same thing. I really like being able to see what foods do to me, but I need a app that works! Update! They have fixed my app and it’s been working great for 2 months. I’m so happy to be able to keep my glucose in range and work on me again! This is once again a great app!! **Developer response:** Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com. If you're participating in a clinical study, please contact the study support staff. ### 5/5 — Helpful *2021-12-15, version 1.47.3* I really appreciate Onduo. I am learning so much about how I personally can be more healthy! ### 5/5 — Excellent *2021-11-10* Good application and updates frequently. This is a great program to be on and I highly recommend those with type 2 to try it. The online care professionals are great keeping their eyes on your progress. It’s been better for me in keeping my A1C Lower than visiting my doctor. ### 5/5 — Thank you Adrianna *2021-10-07, version 1.36* Onduo has been a pleasant surprise. Really appreciate Adrianna, my care lead. Great encouragement and helpful information! ### 5/5 — My personal team *2021-10-06* I didn’t expect Onduo to be for me, but I was wrong. The program has been essential to my knowledge of life with diabetes. I have to accountable for my choices. I have acquired a phenomenal Physician who understands me. I appreciate the entire Onduo team. ### 5/5 — Excellent app & excellent medical and tech teams! *2021-05-22* Quickly got my Type II Diabetes under control so that I am off insulin in 7 months! My Ac1 is good! They really helped me in all ways: diet, exercise, menus, using the equipment, tiny needles that hurt way less than the usual ones, stress relief, support, great medical and tech teams! The app is easy to use and provides great insights to help you understand how your body and glucose work. ### 5/5 — Love *2021-02-02, version 1.27* Love this easy and helpful program ### 5/5 — LOVE LOVE LOVE THIS APP *2020-06-27* This app along with the entire Onduo program is amazing, I’ve learned so much since I’ve started over 2 years ago, I have been able to bring down my BG levels and even lost weight. I would definitely recommend this app and program 100 times over to anyone trying to understand their diabetes and finding aid in controlling it. I would give 10 stars but not available. ### 5/5 — Keeps me consistent *2019-11-21* I love having this reminder to check my blood sugars and take my meds on time, because I’m a procrastinator! This helps keeps me in line sad to say, but it works!! ### 5/5 — Useful *2019-10-20, version 1.14* This is first time I have been able to effectively manage my blood sugar . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*