# One Maintenance — One Maintenance by Lessen

> Submit and track property maintenance requests with technician updates. (iPhone/iPad app by SMS Assist, LLC..)

- Source: https://appshunter.io/ios/app/one-maintenance/id1569281831 (this page in markdown: same URL + `.md`)
- Developer: [SMS Assist, LLC.](https://appshunter.io/developer/616469901)
- Category: Business
- Price: Free
- Rating: 4.76/5 from 2,319 App Store ratings · 23 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 61 MB
- Languages: English
- Released: 2021-08-30
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/one-maintenance/id1569281831/reviews.md

## What is One Maintenance?

With One Maintenance, you can quickly and easily submit maintenance requests and stay updated on the status of your work orders.
 
•                 Easy-To-Use – One Maintenance makes creating a maintenance request easy with a simple, step-by-step process that connects you with the technician best suited for the job.
•                 Transparent – One Maintenance keeps you informed of the status of every work order you create. You can stay informed with push notifications on important updates, such as when your technician has been assigned and when your service visit has been scheduled.
•                 Efficient – The work order creation process in One Maintenance is the fastest and easiest way to create and follow up on your maintenance requests. Use the features of your smartphone to provide accurate details and upload photos and video directly to your work orders.

## Key features

- Submit maintenance requests
- Track work order status
- Connect with technicians
- Receive push notifications
- Upload photos and video

## What do users think of One Maintenance?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Fast responses
- ⭐ Great service

**Cons**

- 🔍 Difficult to find customer service
- 🤔 Clunky customer interface
- 🤯 Troubleshooting questions unrelated to the problem
- 🔒 Login and account issues
- 📤 Duplicate work order submissions
- 📝 Clunky input fields

**Commonly reported bugs**

- Login issues, unable to create account
- Inability to view input fields
- Glitches causing app to be unusable

**Most requested features**

- Allow users to describe their own maintenance issues
- Improve login and account management
- Enhance troubleshooting options to better match user problems

## Recent user reviews (10 of 23)

All indexed reviews: https://appshunter.io/ios/app/one-maintenance/id1569281831/reviews.md

### 1/5 — App is terrible

*2026-08-17, version 3.0.0*

Anytime I need to utilize this app to request a work order for my home I end up with a headache. The app glitches out with the AI, it won’t load a response/keyboard prompt in order to request maintenance, and there is no alternative or backup method. It’s infuriating and I wish there was any other app/method that I could utilize.

### 1/5 — Work Submission

*2026-08-13, version 3.0.0*

When I try to submit a maintenance order the screen goes to ask Aiden but it is left blank with nothing for me to submit.

### 1/5 — Terrible

*2026-06-24, version 3.0.0*

Take the dang AI away. Let us just put in a work order. We don’t want to your use AI that don’t even work right.

### 3/5 — Unsatisfied

*2024-05-17, version 1.4.5*

There’s no way to reach customer service that I can find. I hate having to write all my comments and wait for a phone call.

### 2/5 — First time user

*2023-12-16, version 1.4.3*

Customer interface was clunky.  It offers limited choices on the menu, none of which actually describe my maintenance issue.  It would be much easier from a customer perspective to simply allow me to describe my problem in my own words, then have an expert assign the request appropriately.

### 3/5 — Troubleshooting questions

*2023-10-18, version 1.4.1*

The questions asked in your Troubleshooting are unrelated to the problem. When I choose Leaking underneath cabinets I get options like leaking shower or toilet not underneath the kitchen cabinet where the pipes are! Fix it!

### 1/5 — Impossible

*2023-09-08, version 1.4.0*

My landlord switched to this system about 4 months ago. I’ve had several maintenance issues and have NEVER been able to use this app. It’s literally completely useless. Like another user mentioned, I can never login. It doesn’t save my info. When I try to reimput it, it says “email in use in multiple locations” whatever that means. I can’t see the data box I’m typing in. I don’t even know what the inside of this app looks like.I’ve uninstalled and reinstalled. Nothing. It’s impossible. Luckily (I guess) I can call to make a maintenance request.

### 1/5 — The worst app on the App Store

*2023-06-19, version 1.3.9*

I’m required to use this app to submit work orders, but it never works. It forgets my information every time (tells me that no account exists), won’t let me sign up—because when I do, it suddenly remembers that there IS an account under my email—and is impossible to use because of these issues.
This app is absolute garbage and is preventing me from getting timely work orders for repairs submitted. I hope rental management companies find an app that actually *works* if they’re going to require an app for work order requests because this one is the most broken, useless app I have ever been forced to download. If I could rate it negative stars, I would.

### 2/5 — Water leaking from the AC return duct

*2023-05-23, version 1.3.9*

I already sent the request and pics and now have to repeat it again on a different software. Very annoying and unprofessional.

### 5/5 — Very easy to use!

*2023-03-18, version 1.3.5*

The app is easy to use and I have been getting fast responses too!

## Frequently asked questions about One Maintenance

### What does One Maintenance do?

One Maintenance allows users to quickly and easily submit maintenance requests. It also provides transparency by keeping users updated on the status of their work orders through push notifications.

### How do I submit a maintenance request?

The app offers an easy-to-use, step-by-step process for creating maintenance requests. You can provide accurate details and upload photos or videos directly to your work order to assist the technician.

### How will I know the status of my maintenance request?

The app provides transparent updates on the status of every work order. You will receive push notifications for important updates, such as when a technician is assigned or when your service visit is scheduled.

### Is One Maintenance free to use?

Based on the provided information, the app is available for free. There are no mentions of in-app purchases or subscription fees.

### What are the benefits of using One Maintenance?

The app makes creating maintenance requests simple and efficient. It ensures you are kept informed of your work order's progress, connecting you with the most suitable technician for the job.

## Version history (last 5 releases)

### 3.0.0 — 2026-06-02

This version includes:
- Updated naming from Copilot to Aiden.
- Performance improvements and bug fixes.

### 2.2.2 — 2025-12-01

This version includes: 
        •Performance improvements and bug fixes

### 2.2.1 — 2025-09-08

This version includes: 
        •Performance improvements and bug fixes

### 2.2.0 — 2025-08-27

This version includes: 
        •Performance improvements and bug fixes

### 2.1.1 — 2025-03-11

This version includes: 
        •Performance improvements and bug fixes

## Apps similar to One Maintenance

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Maintenance Mobile](https://appshunter.io/ios/app/maintenance-mobile/id493578661) | 1.9 (101) | Free | Business |
| [Folio AM](https://appshunter.io/ios/app/folio-am/id1490065245) | 2.4 (27) | Free | Business |
| [Propertyware Mobile](https://appshunter.io/ios/app/propertyware-mobile/id541673777) | 1.4 (71) | Free | Business |
| [Main Street Renewal Portal](https://appshunter.io/ios/app/main-street-renewal-portal/id1634280382) | 1.3 (144) | Free | Business |
| [zTenant](https://appshunter.io/ios/app/ztenant/id1491039980) | 4.9 (15,836) | Free | Business |
| [Gas South](https://appshunter.io/ios/app/gas-south/id1528960564) | 2.7 (87) | Free | Business |

## More apps by SMS Assist, LLC.

- [SMS ONE](https://appshunter.io/ios/app/sms-one/id1052660976)
- [SMS One Turn](https://appshunter.io/ios/app/sms-one-turn/id1193135807)
- [Lessen PM](https://appshunter.io/ios/app/lessen-pm/id1495277940)
- [One Insite™](https://appshunter.io/ios/app/one-insite/id1532339640)
- [Invitation Homes Maintenance](https://appshunter.io/ios/app/invitation-homes-maintenance/id1547390284)

All apps by SMS Assist, LLC.: https://appshunter.io/developer/616469901

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*