# One Onsite — user reviews > 24 indexed App Store user reviews of One Onsite by SMS Assist, LLC., rated 2.50/5 from 94 ratings. - Source: https://appshunter.io/ios/app/one-onsite/id1642547378/reviews - App overview in markdown: https://appshunter.io/ios/app/one-onsite/id1642547378.md - Rating breakdown: 5★ 31 · 4★ 1 · 3★ 5 · 2★ 5 · 1★ 52 ## Newest reviews (6 of 24) ### 1/5 — Horrible for user *2025-02-06* Absolutely terrible app, it’s crazy to think contractors get charged when being forced to use this horrid app. ### 1/5 — Ridiculous *2025-01-25* I downloaded this app, it gave me an option to login in, but not to create an account and since I don’t have an account I can’t use the app. How can there be no option to create an account? Just nonsense. ### 1/5 — Junk *2025-01-02* Way too much time and not worth it. I need to charge the customer more to use the app than doing the job. Not adaptable. ### 1/5 — Horrible *2024-12-06* If I could give zero stars I would. Much prefer the older app over this one they have added extra steps that techs have to do making time on site at a job longer. Glitches have happened as well. ### 1/5 — TERRIBLE *2024-10-28* Not user friendly, keeps glitching, slow, it has it one mind, WOs are disappearing, checking out by themselves. We should go back to the “old” technology. **Developer response:** We regret that you have not had a good experience using the One Onsite app. We are committed to hearing your feedback and making the app better for you. Please reach out to the affiliate marketing manager you work with and they will setup a call to address these issues. Looking forward to hearing from you soon. Sincerely, One Onsite Team ### 1/5 — Inefficient and ineffective *2024-09-18* Antithesis of intuitive. schedule calendar prioritized to emotional state of caller/resident, not prioritized to date and time of scheduled appointment. 1-10, 10 being most likely to recommend to third party logistics and scheduling, 1. **Developer response:** We regret that you have not had a good experience using the One Onsite app. We are committed to hearing your feedback and making the app better for you. Please reach out to the affiliate marketing manager you work with and they will setup a call to address these issues. Looking forward to hearing from you soon. Sincerely, One Onsite Team ## Most critical reviews (10 lowest-rated) ### 1/5 — No error indication *2025-11-07* Very hard to use ### 1/5 — Employee of company that uses this app *2025-11-03* It’s the worst app I’ve ever used on my phone. It freezes every job and I have to delete and redownload the app just to get it to work. ### 1/5 — Horrible *2025-10-17* One of if not the worst app I’ve ever used the amount of hoops I have to jump through to get stuff approved let alone paid is astronomically ridiculous if I could give zero stars I would ### 1/5 — Works against you *2025-08-22* App and scheduling is set up and scheduled for ultimately for maintenance technician failure. ### 1/5 — Cumbersome *2025-08-16* This app does one thing well and it’s SLOW you down. Regardless of your own scheduling and team operations, if you’re doing work for Lessen, you’re required to use this terrible app. Something awesome about this app is if you’re required to service a property every two weeks and your service lands awkwardly for 3 times in a month, you’re apparently unable to schedule the work order which throws of your entire business schedule and makes reoccurring scheduling run late. The people that designed this app likely have never run certain business types they are trying to accommodate and don’t understand basic procedures. It’s unaccommodating and a pain in the butt. Also, this company owes us $700 and is yet to pay a dime. ### 1/5 — Cannot Accommodate Overnight Service *2025-06-12* We sweep parking lots at night when there’s no one there, and Chase insists we use this app to provide proof of service including photos. However, it cannot accommodate overnight service and our employees cannot reliably access the work orders. Terrible! ### 1/5 — Trash *2025-05-10* Absolutely trash.. this app is using and storing 39.32G of my storage and I cannot clean it up and it’s pissing me off. It’s the second highest app using my storage space (my music being number 1) ### 1/5 — Works against you *2025-05-07* App and scheduling is set up and scheduled for maintenance technician failure. ### 1/5 — Terrible *2025-04-01* Having to schedule work orders a month out and something come up and not there within 3 hours of the scheduled time it marks you missed and won’t allow you to reschedule through the app have to use the old app to be able to reschedule for a later time the same day!!! Absolutely worthless ### 1/5 — TERRIBLE *2025-03-30* Not user friendly, keeps glitching, slow, it has its own mind, WOs are disappearing, checking out by themselves, taking a long time to load to 100%. We should go back to the “old” technology. **Developer response:** We regret that you have not had a good experience using the One Onsite app. We are committed to hearing your feedback and making the app better for you. Please reach out to the affiliate marketing manager you work with and they will setup a call to address these issues. Looking forward to hearing from you soon. Sincerely, One Onsite Team ## Most praised reviews (8 highest-rated) ### 5/5 — Vendor Review *2026-02-11* As a vendor this app is absolutely amazing. Lessen is head and shoulders above its competitors. Proud to be allied with them. ### 5/5 — 💕 *2025-05-11* Love this app❤️ ### 5/5 — Great app *2025-05-07* The app is easy to use. Tech support is great! I would recommend this app to anyone who might benefit from it. ### 5/5 — 💕 *2025-04-26* Love this app❤️ ### 5/5 — Amazing! *2024-12-09* I have been using this app since its first launch many years ago and when one onsite was launched, and it has come a long long way! Ashwin has been so amazing to deal with, communicated and listened to all my concerns and made sure they were taken care of, now I can run my entire large business with the app alone basically, 5 out of 5! Thank you so much Ashwin for working hard! ### 5/5 — Great progress *2024-11-22* The team has worked tirelessly on the app and have come along way in a short time. Kudos to the team for implementing ideas brought before you from people who use the app on a daily basis! Keep up the great work, the future is looking bright!💪🏼❤️ ### 3/5 — Progress *2025-04-05* Progress includes- older work orders and photos now available to view regardless of what contractor completed the work. I would like to see individual pricing to populate on App when submitting on site proposals.(are us contractors getting paid significantly less than others to where pricing is not available from Lesson employees??) Also would like to see on-site proposals accepted/rejected faster. There was a time when if a resident needed a fan motor on a 6 year old unit,and the total job was $450.00, we would do the work while waiting on approval. Those days are over. Apparently so many people are dishonest, that us honest contractors are now getting “rejected” the opportunity to provide a fast, effective, legitimate repair! Let’s get it together, guys. Residents should not suffer due to processes/lack of trust/etc. ### 2/5 — It never let me upload pictures *2026-05-15* Doesn’t allow me to add pictures --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*