# One Playground Australia — user reviews > 41 indexed App Store user reviews of One Playground Australia by One Playground Surry Hills Pty Ltd. - Source: https://appshunter.io/ios/app/one-playground-australia/id1018929246/reviews - App overview in markdown: https://appshunter.io/ios/app/one-playground-australia/id1018929246.md ## Newest reviews (15 of 41) ### 1/5 — App crashes at booking window *2025-05-26, version 7.506.0* App doesn’t work properly when trying to book a class at 12pm - assuming due to the volume of users trying to book at the same time ### 1/5 — Laggy and crashes *2025-05-20, version 7.506.0* Genuinely the most laggy and frustrating app. I understand it mostly gets flooded with users when classes open (12pm) which causes it to crash but surely there’s a better way to organise it all. I feel like it would be easier if each location had their own time for class bookings to open so that the app doesn’t get bombarded with hundreds of people at one time and works more efficiently. I also agree that there should be a waitlist for classes. ### 1/5 — Would rate a 0 if I could *2025-05-18, version 7.506.0* Everyone has to login at noon to book a class 3 days in advance and most of the time, the app crashes out or classes don’t load. I spend 10 mins a day trying to book a class ### 1/5 — Too basic *2025-05-15, version 7.506.0* The app does not add the appointments to calendar though asks for the full access, nor does it allow to click-add event to calendar and you can’t even copy Appointment details to create event hardcore. This is basic functionality you’d expect from an app meant to manage training schedules. ### 1/5 — App doesn’t work all the time *2025-05-13, version 7.506.0* 1. Classes are released 3 days before at 12pm, the app frequently doesn’t work because everyone is on it at the same time. If you try to go on just 15mins later, most of the classes are booked out. 2. No waitlists. No indication of how many spots are taken/available. 3. Overall, the app just doesn’t work all of time. It doesn’t load, it crashes, it states there are no classes that week when there are. Refreshing the app doesn’t help. For a luxury gym, they should spend more money on fixing their app which is the only way to book classes. ### 1/5 — Useless app *2025-05-13, version 7.506.0* This might be one of the worst apps of all time. It’s absolutely impossible to book high demand classes due to the app crashing and freezing constantly. Whoever developed this app wasted their time (and mine). ### 1/5 — Keeps crashing *2025-05-13, version 7.506.0* Slow, crashes, runs into bugs every 2 seconds. One second I get to see the classes but crashes when I try book, and the later minute displays that there are no classes going on at ALL 4 locations. Tells me that I don’t have internet, which is untrue because I’m on 5G and is working fine with other apps. ### 1/5 — Poor app *2025-05-12, version 7.506.0* The app is so glitchy and often crashes around 12pm when the booking window opens. The app needs wait lists or at least show how many spots are open for each class. Poor experience compared to other gym / fitness class apps. ### 1/5 — App never works *2025-05-11, version 7.506.0* Every time I go to book a class the app does not load. Very disappointing as we pay to access these classes and can never book. ### 1/5 — User experience is so bad *2025-05-06, version 7.506.0* First of all, there is no waitlist (very standard at this day and age in Sydney). Secondly, there is no indication how many spots are still free to book in the class so good luck trying to book anything with your friends together - it’s just Russian roulette - is there one spot free? 2 spots? More? Try signing up to find out but we will charge you if you cancel after signing up. Lastly, what a “great” idea to open more clubs and leave the signing up time for everyone for 12:00. The app capacity is insufficient for the amount of people accessing the app at the same time so it goes to being unresponsive this week as they just opened a new club. Such a terrible experience for anyone trying to book anything. Do better! ### 1/5 — Still waiting for waitlists *2025-04-23, version 7.506.0* Hi developers, please add a waitlist feature, and fix some bugs. The app doesn’t work a lot of the time. ### 1/5 — App won’t even open *2024-12-16, version 7.503.0* Can’t even progress beyond the loading screen, get “error - there was a problem reaching the server, check your connection” every time I try to log in. Really poor app design given I’m paying $20 a month for the chance to try and use it to book something. ### 1/5 — Terrible app *2024-11-05, version 7.500.0* The app started not to work without wifi Which makes impossible to book considering the most part of the classes get full within 30 seconds Waiting list not available Number of spot not available Terrible app for a terrible gym where classes are over packed and it’s hard to participate. Memberships sold are too many compared to the classes available ### 1/5 — Bad app and expensive gym *2024-09-21, version 6.201.0* App is terrible. Classes are booked out within seconds. You pay for 4 classes per week but can only get 1 or 2. Waste of money. ### 2/5 — Needs waitlists!! *2023-11-07, version 6.201.0* Pls add a waitlist option for classes that are full. Would also be great if you added how many spaces are left in a class in case friends want to go together. A better way to check classes a few days ahead would be good - at the moment you just have to scroll into oblivion to get to the classes 3 days away. Pls also change the splash page/home page image. I don’t want to see those 2 ridiculously fit people every time I open the app. We get it. It’s a gym. Show some weights or equipment or something without people. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-02-22, version 7.808.0* Even worse than the older version… unbelievable ### 1/5 — Disappointing *2026-02-18, version 7.808.0* App constantly crashes when classes open for bookings. Logs you out last minute and is just painful ### 1/5 — Needs significant changes *2026-02-09, version 7.808.0* The app has significant issues as stated already in numerous reviews. It would be helpful if they staggered class booking times across gyms to avoid lagging, add a waitlist, and show how many spots are available in classes. A 10 hour cancellation period is much too long with many “full” classes being half empty on arrival. Would be helpful to reduce this window to 2 hours or so to give others a chance to come to classes. ### 1/5 — Worst booking platform *2026-02-09, version 7.808.0* I would give this minus stars if I could. Not one single time does it load properly when I go to book in a class. Don’t even bother when the booking window opens at 12pm. The app freezes, crashes and has errors. THE WORST. ### 1/5 — Classes *2026-01-17, version 7.808.0* Constantly glitches and doesn’t let you book classes “no pricing service available” - and needs a waitlist option desperately ### 1/5 — Add to calendar broken *2025-12-16, version 7.808.0* Add to calendar button used to work but it’s been broken for ages. Pls fix! ### 1/5 — App doesn’t work/waitlist/classes *2025-12-09, version 7.808.0* I love going to One Playground but honestly this app makes me want to cancel my membership. So annoying that you can’t join a waitlist and it would be fine for the classes to open only 3 days before if the app actually worked properly when they open the bookings. For over a week now I’ve been trying to book specific classes at 12pm on the dot and the app starts lagging so I can only get in around 12:05pm, and my classes are always fully booked by that point. ### 1/5 — Absolutely hopeless *2025-11-24, version 7.808.0* For a ‘premium’ gym experience, this app couldn’t get any worse. It crashes every day when classes become available to book at noon. The result, often missing out. Not sure why we pay such a high price for the gym if we can even book the classes. I would suggest: - staggering class release times - allow for a waitlist function - less fluff and more real talk in class descriptions ### 1/5 — Need a waitlist *2025-10-25, version 7.808.0* The app freezes at 12pm as that’s when class bookings open - the class then gets full and there is no waitlist option. Please add a waitlist option like other apps have as people cancel closer to the time. It also allows people to book more than one class at a time which means people book out the classes ### 1/5 — Missing basic functions *2025-10-15, version 7.808.0* Echoing the need for a waitlist & class space availability but also super basic stuff like why is the only filtering for staff names?! Extremely unhelpful, esp with 100s of names across the gyms and no doubt no longer employed people. I want to filter on class types, availability etc, not instructors. App crashes out at 12 when spots are released too. ## Most praised reviews (10 highest-rated) ### 5/5 — Great application. *2022-03-19, version 5.403.0* Simple and easy to navigate! ### 3/5 — Waitlist and Calendar Access *2025-01-05, version 7.503.0* I am an avid class attendee, however, I am not always able to get into the classes that I want as they book out so quick! An option to be put on a numbered wait list would be great for those classes. I also would love an option to link the classes with my google calendar as I currently need to enter them in manually! ### 3/5 — Please add waiting lists to classes *2023-10-12, version 6.100.0* Good app but it would be amazing if you introduced a way to be put onto a waiting list for classes (and notified when a space frees up) because right now, some fill up in less than a minute which makes it super hard to book classes ### 3/5 — App crashes over and over needs an update *2023-05-23, version 5.701.2* Can’t use to schedule. Just crashes over and over. Would love an update 🙏 ### 3/5 — Search function would be great *2023-03-02, version 5.701.0* Easy enough to use (as long as it hasn’t randomly logged you out). A search function, so you can look for a particular type of class or instructor would be great! ### 3/5 — Good *2022-07-18, version 5.403.0* Good enough app but it would be great if it showed how many spaces were in the class, or at least if it was full/open to book. ### 3/5 — Bring back open spaces! *2020-09-27, version 5.002.0* The latest update removed the ability to see how many open spaces in a class - this was really good to make sure I could book into the same class as my husband. Now we have to risk a cancellation fee if we can’t both book in. ### 2/5 — Needs better filtering options *2025-10-10, version 7.808.0* The filters definitely need a vast improvement. Why can’t I filter by class? I want to know how many Reformer or PULSE classes are available in the week, and their start times. Seems to be the most obvious choice. But you’re able to filter by every trainer across all One Playground gyms, which is just weird. ### 2/5 — Latest app redesign is too touch sensitive *2025-09-08, version 7.806.1* Very touch sensitive when scrolling through the classes Not sure why when this was never a bug in previous versions ### 2/5 — Needs better filtering options *2025-09-06, version 7.806.1* The filters definitely need a vast improvement. Why can’t I filter by class? I want to know how many Reformer or PULSE classes are available in the week, and their start times. Seems to be the most obvious choice. But you’re able to filter by every trainer across all One Playground gyms, which is just weird. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*