# ONE VIP — user reviews > 24 indexed App Store user reviews of ONE VIP by Urban One, Inc., rated 4.68/5 from 900 ratings. - Source: https://appshunter.io/ios/app/one-vip/id1487577433/reviews - App overview in markdown: https://appshunter.io/ios/app/one-vip/id1487577433.md - Rating breakdown: 5★ 792 · 4★ 34 · 3★ 17 · 2★ 13 · 1★ 45 ## What do users think of ONE VIP? Overall sentiment: negative **Pros** - 💰 Accepted everywhere - 📱 Wonderful mobile banking app - 👨‍💻 Great customer service - 🤝 Benefit to the African American community **Cons** - 🔒 Account locked without reason - 💸 High fees - ⛔ Unable to deposit checks - 🤖 Poor customer support - 🚫 Transactions declined without explanation - 💰 Funds disappearing from account - 🤑 Potential scam **Commonly reported bugs** - Unable to reset username or access account - Funds not showing up on card after transfer **Most requested features** - Make p2p transfers to other OneVIP accounts available ## Newest reviews (6 of 24) ### 1/5 — Scammers *2023-08-21* ordered card from them and I transferred 600$ to my account from personal account and they money didn’t show on my card I called the number behind the card they told me I have to call stride national bank cause they money transferred to … More ### 1/5 — Judging *2023-07-31* Judging by the comments i will not be using this app for my pay card. It looked cool but yeah no. It seems to me they are just here to steal money. Ill pass ### 1/5 — Don't do it *2023-06-23* No. I added money to the card and went to use it my card declined. I called and couldn't get through to customer service. Luckily I pulled my money back into another account ### 1/5 — Shady *2022-12-21* I put $100 on this card and now it’s gone after 10 minutes, now my balance is $0 😡 the scams now days are awful! People are very mean 😢 ### 1/5 — Awful Customer Experience *2022-12-06* I send some money to my account with external transfer and it reach the account then suddenly it closes with my money for a month and no success in getting my money back it’s awful very unethical for people with money. ### 1/5 — Card not received *2022-10-08* Isn’t there a chat support to write about card not received? ## Most critical reviews (10 lowest-rated) ### 1/5 — They are scammers *2024-12-29* My card has been locked since October without a reason I have $1087 on my card when I call they just tell me to hold to see what they can do but they won’t do nothing after the wait I would be told to send a email to their customer service email but they are not going to respond I have called multiple times I was not given a solution I have sent multiple emails and nothing has been done I’m sure that is why they closed their card so that they can run off with people money ### 1/5 — Card Declined *2024-10-14* After depositing $1.2k, I can’t make a purchase with my card online. Any transaction is automatically declined. I call the bank and after a long conversation, they said I should try again and I got the same payment declined. I won’t recommend to anyone ### 1/5 — Eh *2024-08-26* Based on the reviews, I’ll pass, I have the card, but I won’t be using it ### 1/5 — Not receiving card *2024-07-22* I have order my card couple of times and never received it onevip need to get that issue resolved asap ### 1/5 — SCAM SCAM SCAM *2024-05-01* Worst app ever, I think there scam cos how on earth would $1645 being deposited into my account my SSI money and you locked my account after few hours even before I closed from work? No wonder you wouldn’t let anyone send out there money from your card unless they withdraw. Y’all kindly note that these people are HERE TO DAMAGE YOU AND STEAL YOUR MONEY, DO NOT YOU I REPEAT DO NOT USE. ### 1/5 — Cause folks like this! *2024-03-20* Brothas and sistas can’t have ish, cause people like this! No 24/hr help line. I signed up once got my card 3 weeks later and now I can’t even sign in to account. I have been here an hour trying to reset username for some reason. It says check your email or spam.?There ain’t no F’n email knowhere. Shheeeesh! I’m over it. Black folks…we gotta do better. How this app get released? Ima need answers. Quickly. Huddle up,time for a meeting! ### 1/5 — Horrible *2024-03-10* Horrible ,I do not understand why I’m locked out of my account and I didn’t even do anything wrong y’all sad ### 1/5 — Keep it pushing *2023-12-09* There are way better debit cards on the market. They have high fees and you cannot deposit checks on this card. I repeat you cannot deposit checks on this card. You will go on the app you’ll see a place to do it. It’ll take you to the third-party website and you will not be able to register. ### 1/5 — HONEST FEEDBACK *2023-12-09* This company is a complete scam. They will charge you for using YOUR money. When you transfer money you’re charged 2.95. When you make a purchase, it take more money than your transaction amount. On top of that the take out small increments of your money and call it a sender transfer fee. Remember $2.95 is taken out at the time of the transaction, these transactions are made unknowingly and in different amounts. Your limit is $1000. When the block your card, you have no access to your funds and cannot get ahold of the fraud department. Also the internet browser works more than the app. Moral of the story.. do not waste your time or money. ### 1/5 — Cost to much *2023-11-08* Cost to much ## Most praised reviews (8 highest-rated) ### 5/5 — Scam *2024-08-16* I received my refunds with this card and they lock my funds I have been trying to contact the support but they told me my account was lock without refunding my money this card is a scam they are stealing from people don’t fall victim like me ### 5/5 — Magnificent !!! *2024-04-26* Card is accepted everywhere and they have a wonderful mobile banking app, great customer service, and that it’s benefit to the African American community is the proverbial “cherry on top” . I absolutely recommend 💰💰💰 ### 5/5 — Waiting for card *2024-04-25* I am waiting for my card to come, but from the looks of these reviews I’m going to stay with chime. I will not be using this card and who charges fees anymore absolutely not. This is not the way you get your people to support you. ### 5/5 — Make p2p too another onevip account available *2024-04-15* Make p2p too another onevip account available ### 5/5 — Good Card *2022-07-28* I used All Time No isue Very good Card ### 4/5 — Good *2024-01-13* I love this card but idk how to transfer money from the card to another card! ### 4/5 — Expensive *2023-11-10* The card has been alright but they charge a fee of 7.95/month. Which is wild, because nowadays most cards don’t charge a fee. Tried to use my card on Pizza Hut app and it declined so I transferred to another card just fine. ### 2/5 — Where is my money? *2024-11-18* Currently working with my employer to find out why my $$$ was not put on my card. To be fair to all parties- I don’t yet know the exact cause of the hiccup. Everything has worked well for about two months or so …. And now this. 😟 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*