# Onebox – Virtual Phone System — user reviews > 85 indexed App Store user reviews of Onebox by J2 Web Services, Inc., rated 3.00/5 from 46 ratings. - Source: https://appshunter.io/ios/app/onebox-virtual-phone-system/id338908820/reviews - App overview in markdown: https://appshunter.io/ios/app/onebox-virtual-phone-system/id338908820.md - Rating breakdown: 5★ 18 · 4★ 5 · 3★ 1 · 2★ 5 · 1★ 17 ## What do users think of Onebox? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast performance - 💡 Caller ID customization - 💡 Call recording feature - 💡 Faxing capability - 💡 Voicemail to text transcription - 💡 VoIP calling - 👍 Business-oriented features - 👍 Good for small businesses - 👍 Comprehensive suite of tools **Cons** - 🐛 Frequent crashes - 🐛 App freezes - 🐛 Unreliable functionality - 🐛 Poor call quality - 🐛 Notification issues - 🐛 Login problems - 🐛 Outdated interface - 🐛 Lacks essential features - 🐛 Customer support issues - 🐛 Spam calls **Commonly reported bugs** - Outgoing calls not working - App freezes during calls - Sound notification not working - Texting not working or slow - App doesn't ring phone - Scheduling not handled correctly - Porting out number issues - No individual extension login - Notifications failing to work after update - Call log missing details (duration) - Notification bubble stuck at 1 - App crashes and drops calls - VoIP not working on iPad - App not working with iOS 10 update - Cannot copy and paste numbers - Login button stopped working - Cannot fax .pdf files - Phone freezes and closes while running app - Microphone not working during calls - Customer service unable to help with app issues - Cannot retrieve email with app or browser - Crashing upon opening - Login issues on iPad through safari - Voicemail to text pop-up closes app - App closes after entering user and pass - Click to Call feature uses double minutes - VoIP dialer crashing - App crashes when checking messages or logging in - Calls dropping or bad connection - Push notification for voicemail followed by crash - Grayed out record call button - Cannot conference call - Contacts list stuck on last contact - Cannot listen to recorded calls within the app - Echo on call quality - App removed to fix, then unable to download - Pixelated icons on home screen - No more VoIP option - VoIP function missing - Login issues with uppercase passwords - App crashes consistently - Website not accessible via mobile browser when app isn't working - Cannot delete multiple voicemails without losing place - Voicemail to text feature not working - App only for text messages, not email or fax - Main number displayed with extension for all calls - App crashes when trying to access messages - App crashes after entering credentials - App quits after retrieving messages - VoIP part not working - Double minutes used with Click to Call **Most requested features** - Email functionality - Individual extension login - Improved notification system - Call transfer feature - Dark mode - Landscape orientation support - Copy and paste numbers - Desktop app or plugin integration - Access to all message types (email, fax, text) - Ability to see extension dialed and call duration - VoIP feature return - Visual voicemail improvements - Phone number management similar to RingCentral - Ability to see all accounts on one page - Dial out without using contacts - Conference call functionality ## Newest reviews (10 of 85) ### 2/5 — Not really a “ONE”box fits all *2022-11-05* Years go by and still, no email functionality. Will it ever be available? ### 3/5 — It's a six *2017-02-26, version 4.9.0* It works but could be so much better. Unless the app is open there is no way to know when new messages (text messages mainly) have arrived. Improve this and it would be a game changer. ### 1/5 — Developers could care less *2016-12-26, version 4.9.0* App has always had little issues. Finally starting working pretty well until the ios10 update. Developers still after almost 6 months haven't updated the app to work with ios10. ### 4/5 — Great, but... *2016-11-04* We use this app/service for our business. It's an awesome platform but on the current version the notification bubble is always stuck at 1. Once this is fixed we'll be much happier. ### 4/5 — Easy to use *2016-09-06, version 4.9.0* Very good and easy to use! ### 1/5 — Still Has Bugs that Need Fixing *2016-08-10, version 4.9.0* This app still freezes, crashes, and occasionally drops calls. ### 1/5 — Worse service and app *2016-06-23, version 4.9.0* One box is the worse service and has the worse app. There is no where to hang up. ### 2/5 — Really bad *2015-10-16, version 4.0.0* Took months to get my number ported in. Customer service is in India and just horrible. Literally took 20 minutes getting shuffled around for a simple 15 second answer. ### 3/5 — A lot of functionality-things you would expect aren't there *2015-06-27* I like that I can change my caller ID to my 800# I'm logged in with, good for making client calls while out and about, keeps my personal number more private. The call log is missing details I would expect like the duration of the call though...my call center answers or should answer all 14 of my lines...if I knew which one box number was dialed, and how long the duration was vs just missed or answered, it would help me understand which markets/calls aren't getting to the call center and if I'm missing calls from potential clients or if it's just telemarketers, etc. ### 2/5 — Unreliable *2015-04-21, version 4.0.0* Pretty glitchy ## Most critical reviews (10 lowest-rated) ### 1/5 — Freezes *2026-02-07* Suddenly I can not call out. App freezes. Tried pretend no help. Onebox customer support can not help after two days of trying. **Developer response:** Hello Frustrated 213@, We apologize for the issues you've experienced with the app freezing and the difficulty getting a resolution. We would like to look further into this for you. Could you please provide your support ticket number(s)? Also, please ensure you are using the most recent version of the Onebox app (v5.2.1) for the best performance. ### 1/5 — Horrible app *2022-04-15* The sound notification DOESNT WORK and when I called support they said had to wait until next software upgrade, but to charge for txt service they do not wait for next upgrade. Unbelievable ! ### 1/5 — Needs a lot of work *2020-12-14* Clumsy, lacks features for power users Tech support is great, too bad it took 2 calls in 2 hours for a password change that is impossible to do without them.. **Developer response:** Hello @proto bender. This is not the experience that we wish you to have. Should you require further assistance, please message us at ottawasocial@j2.com and we would be happy to assist! Thank you, ^RA ### 1/5 — Bad Cust service , useless app , won’t text *2019-04-10* This app in recent weeks has ceased to work for texting , if it does text it takes a painfully long time and then says unable to send texts I’ve called customer service countless time to no avail and am considering cancelling my service **Developer response:** Hello Ali, This is certainly not the impression we want you to have. I would suggest, clearing your browsing data in Safari on your device in your phone Settings and then powering off your device for a full 10-20 seconds prior to turning it back on. Log back into the App and see if this resolves the issue. If not then, please try uninstalling the Onebox App on your device from the App store and reinstalling. Please message us at ottawasocial@j2.com if you are still experiencing issues. Thank you kindly, ^FM ### 1/5 — Do Not Use!!! *2019-03-19* I rarely write reviews but my experience with this app has been absolutely horrible and tech support hasn’t been able to assist with resolving ANY issues. The app doesn’t ring your phone, doesn’t handle scheduling as it’s setup to do. I’ve paid too much for too long for features I can’t use. Even in my attempts to Port Out my number , their system is either not working or I have to call back so someone can help. I’ve been given conflicting information and I just want to be done with this company and service and keep my number. ### 1/5 — False advertising don’t sign up *2019-01-24* Signed up for Onebox for $12..99 a month and was unable to login into Onebox, called to get help, went through 3 customer service agents just find out that we were falsely signed up for eVoice and would cost more money for services we wanted. Don’t sign up for Onebox!🤬 ### 1/5 — No Individual Extension Log In *2018-09-13* Can log ONLY in to main account with this app. If you would like to log in to your personal mailbox within the system you CANNOT. There seems to be no way to do this as you can’t log in through user name, phone number only. ### 1/5 — Disappointing Update May 2017 *2017-05-28* The Onebox app FINALLY had an update, this week, after two years and even included notification features through your IPhone, (i.e. badge, banners, lock screen), which, is something it never had before (not to be confused with the "forward notifications" option that Onebox already has, which, isn't as organized and practical as these new notification features are). However, after downloading the update, the notifications failed to work. After trying everything possible, to test if they are working, I phoned Onebox customer service. After a half hour phone call, I was able to decipher, from what they told me, that this is not Apple's fault, rather, the Onebox system itself has not caught up with the app yet. There are still a couple of features I'd love the app to have, with notifications being at the top of my list. I hope they add these features soon, as this app has great potential to completely satisfy everything you'd need in a phone system. ### 1/5 — Online emails *2017-01-05, version 4.9.0* Going online to the website and trying to write an email is extremely difficult. You cannot copy you cannot paste with emails it won't let you, I feel like I'm trying to send an email from 10 years ago. ### 1/5 — Awful *2016-12-31, version 4.9.0* Stink on ice. Horrible interface. Cheap, ineffective and cumbersome. Wish I could dump the app...and Onebox for that matter. Just sayin'. ## Most praised reviews (10 highest-rated) ### 5/5 — Fixed App! *2026-03-04* Fixed! **Developer response:** Hello Cory and Trevor. Thank you for taking the time to provide us with this updated and adjusting your review! We're happy to hear that upgrading your application to the most recent version with the bug fix resolved your issue! ### 5/5 — Broken App *2026-02-19* Like another reviewer also said, outgoing calls no longer work and support provides no actual way of resolving this **Developer response:** Hello Cory and Trevor. We apologize for the frustration regarding outgoing calls. We recommend updating to version 5.3 to see if the upgrade resolves the issue. If the problem persists after the update, please contact support at https://www.evoice.com/contact/ and provide code AS0219PL. Our commitment lies in resolving your issue and guaranteeing the full functionality of your service. ### 5/5 — Best tool around *2022-04-21* I could not get by without it **Developer response:** Hello @TMJ DOC thank you for the great feedback and we are glad you like the service. Should you require any assistance with the service or have any questions , please contact us at ottawasocial@j2.com. Thank you ^DH ### 5/5 — Perfect *2017-02-27* Vraiment efface ### 5/5 — Office must have! *2016-07-28, version 4.9.0* The one box app has been a godsend it to all of us in the office! Being able to fax from our phone being able to listen to and call back clients easily is priceless. ### 5/5 — Having to uninstall *2016-01-18, version 4.9.0* If you have this on an iPad you do not get calls forwarded to your phone. If you try to disable VoIP on e app in the IPad states that this is not an IPhone can not disable. Have support request in, however have talked to escalated support not helpful. Great Idea but does not work unless you are exclusively using IPad ### 5/5 — Great product, excellent customer service *2015-10-29, version 4.0.0* I've had Onebox for years, was talked into porting it over to my cable phone service for my business. BIG MISTAKE. The number is on its way back to Onebox. ### 5/5 — Love it!! Love it!! *2015-07-29, version 4.0.0* I have been using Onebox for years (since 2007) and I love it! It helps a small business look and feel like a Fortune 500 company. If you haven't tried this app or used any of their features...you should start today! You won't be disappointed. ### 5/5 — Feature rich *2015-05-29, version 4.0.0* I've been using this for year and a half now. A couple of interesting features are that you can record your phone calls and make phone calls from your cell phone which give your work number as the caller ID number. ### 5/5 — Great way to support an expanding enterprise *2015-05-06, version 4.0.0* Love onebox for the comprehensive suite of tools and the ability to grow with my business. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*