# OneGold: Buy Gold & Silver — user reviews > 281 indexed App Store user reviews of OneGold by OneGold, Inc., rated 4.70/5 from 6,989 ratings. - Source: https://appshunter.io/ios/app/onegold-buy-gold-and-silver/id1491393914/reviews - App overview in markdown: https://appshunter.io/ios/app/onegold-buy-gold-and-silver/id1491393914.md - Rating breakdown: 5★ 6,125 · 4★ 420 · 3★ 166 · 2★ 58 · 1★ 220 ## What do users think of OneGold? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Flexible investment options - 🔒 Secure storage of precious metals - 💎 Great for beginners - 🏆 Excellent customer service **Cons** - 💰 High fees and premiums - 🕰️ Slow withdrawal process - 🐛 Technical issues with the app - 🤔 Confusing pricing and fees - 🚫 Restrictions on small investments **Commonly reported bugs** - App crashes and freezes - Inconsistent data and pricing - Issues with account verification - Problems with wire transfers and withdrawals **Most requested features** - Add price alerts and notifications - Improve charting and analytics features - Allow direct transfers between accounts - Offer more payment methods - Provide more transparency on fees ## Newest reviews (10 of 281) ### 2/5 — No customer service *2026-05-20, version 1.2.9* Can’t access customer service and app is pathetic ### 3/5 — Good, but storage fees went up 67% in ‘26 *2026-04-07, version 1.2.7* I would normally give OneGold 4-stars but the recent 67% increase storage fees is just not acceptable. Trying to reach OneGold Support through the app is useless as Cloudflare stops the request and assumes investors are “bots”. Serious Investors are noticing and talking about the changes in OneGold and no longer recommend using them. Very disappointing. ### 1/5 — Terrible customer service *2026-04-02, version 1.2.7* Insanely not the proper platform handled me with total disrespect. I will never use one gold again. Almost impossible to pull my money out ### 4/5 — Optimal *2026-03-30, version 1.2.7* My OneGold has not hit my bank account, yes i inrcently changed my bank card so i hope it's still going into my main account thanks OneGold Thanks Drax ### 2/5 — Can’t sign in *2026-03-23, version 1.2.6* I can’t even sign in ### 1/5 — Terrible *2026-03-20, version 1.2.6* It takes seconds to hand over money but I have been waiting over 40 days for a withdrawal to hit my account. Who knows how long it will have been by the time I get it. If I ever do. Incredibly stressful. ### 1/5 — Long time for verification *2026-03-17, version 1.2.6* I submitted for verification since Jan 27, 2026. No response yet up to now (17-3-2026) ### 5/5 — Redemption *2026-03-14, version 1.2.5* Redemption time frame is too long. Once funds have cleared, you should be able to redeem. The price of metal can change so much in 60 days you might as well put funds in a savings account and purchase metals on a bullion website. ### 3/5 — One gold *2026-03-12, version 1.2.5* Sonby78 ### 1/5 — Worst app to invest in gold and silver *2026-03-11, version 1.2.5* They charge too much when you sell the silver ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs to be more upfront and accurate with investment details *2026-08-31, version 1.3.0* Downy include service fees in the total calculation breakdown. When you check how much you spent category as a separate deduction. You have to manually keep track of that amount on the side to show his much you are really up or down.. it says in in the green but with all the service fees in still really in the red.. it needs to be a line item in the calculation before I’d consider this a real investment app. ### 1/5 — Ripped *2026-08-12, version 1.3.0* If you want physical gold then get it when you buy it. They charge you quarterly to store it for you but if you decide you want the gold you have to pay the inflated price for it. Never again. ### 1/5 — Ripped *2026-07-25, version 1.2.9* If you want physical gold then get it when you buy it. They charge you quarterly to store it for you but if you decide you want the gold you have to pay the inflated price for it. Never again. ### 1/5 — Trash *2026-07-21, version 1.2.9* If you like high premiums waiting to redeem your metal 60-90 days after you put money into this app and customer service that will not be helpful and they will pretty much just say welp that sucks. This app is for you! Came here from someone who recommended it and it’s been nothing but a pain every sense. If you put in 4000 while golds at 5000 and then falls to 4000 you can’t redeem it because you only ever had 4/5 of a oz. Which is wild because they don’t even hold gold for you they just hold your cash on a vault and when you place an order they go out and buy it. ### 1/5 — HIDDEN FEES! Garbage app! *2026-07-08, version 1.2.9* They charge you $5 a month MINIMUM. I bought $135 worth of metal and ended up gaining $55 of profit. While OneGold was charging $5 “for storage” every month without telling me!!! So I ended up LOSING MONEY DUE TO THEIR BACKGROUND SNEAKY CHARGES!! Even though I made good investments and my gold went up in value. ### 1/5 — Bad Application function *2026-06-14, version 1.2.9* The referral option doesn’t work. And the agreement page doesn’t open. Feels like this application is fake. ### 1/5 — They are Ripping you off *2026-06-09, version 1.2.9* The difference between sell and buy price in this app is about 2.5% so they charge you about 1.25% for each trade. FYI the normal charge from other apps is about 0.5% So they overcharge you by 0.75% extra to make it more “convenient” to do the trades. Also transferring money out is a nightmare. It took them 3 days to release the money as they “process” takes lots of time. ### 1/5 — Rips you off twice *2026-05-22, version 1.2.9* Worst app ever, robs you by charging a fee at purchase and then stealing by not giving you the amount. Your metal is worth at your sale time. You can’t say I have $20 worth of silver but then sell it and only give me $18 for the sale after you charged me $1.99 fee to buy it. ### 1/5 — Worst app *2026-05-21, version 1.2.9* Recurring buy does not work and support is very bad ### 1/5 — HORRIBLE SERVICE DO NOT WASTE YOUR TIME OR MONEY *2026-04-14, version 1.2.7* THEY WILL PLAY GAMES AND GIVE YOU THE RUNAROUND. IF I COULD RATE ZERO I WOULD ## Most praised reviews (10 highest-rated) ### 5/5 — 💡 *2026-07-15, version 1.2.9* Información más profunda de los mercados de metales. ### 5/5 — So Far So Good *2026-05-26, version 1.2.9* Enjoyed talking to a service professional on the phone without going through an automated process. ### 5/5 — OneGold *2026-05-04, version 1.2.7* Best place ### 5/5 — app *2026-04-19, version 1.2.7* This app it’s amazing ### 5/5 — Excellent product *2026-04-11, version 1.2.7* Very user friendly means to purchase precious metals in any increment and track investment ### 5/5 — Siyrwa *2026-04-01, version 1.2.7* Mama ### 5/5 — Simple to use, real metal. *2026-03-30, version 1.2.7* Simple trustworthy app ### 5/5 — Great app *2026-03-23, version 1.2.6* Is very good ### 5/5 — Mío *2026-03-22, version 1.2.6* Scary ### 5/5 — Nice app! *2026-03-18, version 1.2.6* I love this app! Alerts are awesome! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*