# OneMall - Japan Goods Shopping — user reviews > 57 indexed App Store user reviews of OneMall by INAGORA CO., LTD., rated 4.20/5 from 87 ratings. - Source: https://appshunter.io/ios/app/onemall-japan-goods-shopping/id1630120925/reviews - App overview in markdown: https://appshunter.io/ios/app/onemall-japan-goods-shopping/id1630120925.md - Rating breakdown: 5★ 63 · 4★ 7 · 3★ 3 · 2★ 3 · 1★ 11 ## What do users think of OneMall? Overall sentiment: mixed **Pros** - 👍 Easy to use interface - ✨ Excellent customer service - 📦 Careful packaging - 🚀 Fast shipping - 🌐 Automatic translation - 💯 Great selection of items - 💰 Reasonable fees - 🌟 High-quality products - 🇯🇵 Good for Japanese items - 💖 User-friendly app design - 👍 Helpful staff - ✅ Authentic products - 💡 Unboxing photo service **Cons** - 💸 High shipping costs - ❓ Hidden fees - 😠 Lack of transparency - ⚠️ Unreasonable shipping fees - unresponsive customer service - frustrating updates - expensive shipping for international users - misleading shipping information **Commonly reported bugs** - App won't open - Cannot search and click banner - App glitches **Most requested features** - Mandatory size/weight information for shipping - Better advertising - No AI in advertising ## Newest reviews (17 of 57) ### 4/5 — Good and search is pretty easy *2026-01-21, version 10.43.0* Searching for things on this app was pretty easy as it automatically translates for me. ### 4/5 — amazing proxy store *2025-08-12, version 10.33.0* buying from this place was a great experience ### 5/5 — Excellent *2025-08-05, version 10.32.0* Great proxy for buying items from Japan ### 5/5 — Just download a week ago and I’m in LOVE *2025-08-05* Please listen to this review!!! Every single anime figure I brought was rather very expensive one or a bootleg, but this is actually the real deal! I found figures that are $14 that usually cost $70 online, I’m using this app for figure collecting for now on!!! ### 5/5 — Good app *2025-08-04, version 10.32.0* Nice for buying anime figures just make sure the seller has good reviews from other things they sold ### 5/5 — Good Buying Service *2025-07-23, version 10.31.0* This is an excellent proxy shipping service. ### 5/5 — Love the variety *2025-07-22, version 10.31.0* I buy squishies at cheap prices however shipping can be expensive ### 5/5 — Onemall is amazing! *2025-07-19* I love the selection they bring to you from Japan and how easy you’re able to view items and also select what platform u wanna view it from , definitely one of the better platforms for Japanese proxy shipping ### 5/5 — Best japan app *2025-07-18, version 10.31.0* Good app to shop japan items ### 5/5 — The only shop you need! *2025-07-18* Onemall is the only online shopping platform that I will ever use to purchase items from Japan. I have been buying for over six months and have had zero issues. Everything I have received has been exactly as described. The pricing is amazing and shipping is very fast. If you are thinking of buying overseas, I highly recommend using Onemall you will not be disappointed. ### 5/5 — One of the Best Proxy Services! *2025-07-17, version 10.31.0* I’ve always had a pleasant experience with OneMall. The staff is incredibly kind and helpful. Shipping is affordable and the items are priced well. Thank you so much! ### 5/5 — Great service! *2025-07-16, version 10.30.0* Love how responsive the OM team is with resolving my concerns as a buyer. ### 5/5 — Happy *2025-07-16, version 10.30.0* Best online app to buy from japan, specially games! ### 4/5 — Great *2025-07-16, version 10.30.0* The prices are great and i could get lost shipping on here for hours, sometimes the shipping is a lot though. ### 5/5 — BEST proxy site by far *2025-07-16* This is the best proxy site for shopping I’ve ever used. It is so easy to translate instead of having to go on other sites to get authentic translation like going on buyee. I absolutely love it. It’s my number one shopping site will keep buying forever. ### 5/5 — woooo *2025-07-16, version 10.30.0* this app is awesome and i love the goods they have, easy to navigate ### 5/5 — Calm lil app *2025-07-16, version 10.30.0* Best app I used for buying things in Japan 🦍 ## Most critical reviews (10 lowest-rated) ### 1/5 — Shipping *2026-03-10, version 10.45.0* Bought items worth 30 bucks and wasn’t told I had to spend 100 on shipping wtf. I tried to reach out to customer service on multiple occasions just to be ignored. 😕 ### 1/5 — Transparency *2025-08-26, version 10.34.0* Absolutely 0 transparency, shipped a June 26th - 2 months ago at the time of this review - and have received ZERO updates regarding it. Super frustrating. ### 1/5 — Trash *2025-07-11, version 10.30.0* They took my money charged me 60$ in shipping on top of the 60$ I paid for the items then wanted to charge me an additional 120$ in shipping then refuse to give me my money back DO NOT DOWNLOAD THIS APP THEY WILL ROB YOU TRUMP GET EM ### 1/5 — beuh *2025-06-05, version 10.27.0* the app literally wont even open ### 1/5 — The shipping is so much *2025-05-17, version 10.25.0* Literally nothing could have prepared me for the shipping prices ### 1/5 — Respond to my email? *2025-02-28, version 10.20.0* This app won’t let me pay for my shipping and I emailed them. They emailed back fairly quickly when I addressed the problem but then they didn’t respond anymore. I’m worried that I’ve been scammed. Be careful when shopping here. ### 1/5 — No refund and over priced shipping *2025-02-03, version 10.18.0* I paid 20$ for different things all of them were cancelled except for two which was 30$ for shipping alone. This app is horrible and glitches. ### 1/5 — Worst shipping *2025-01-06, version 10.15.0* Never mentioned hidden fees and trying to charge me $70+ on shipping. Worst company canceled all my orders !! ### 2/5 — Hidden fee *2025-10-14* I ordered manga on here and spent $10. It didnt say when it would be delivered or anything and so a week or so later, i checked where it was and well, it said it was waiting on me to pay the shipping fee, even after saying shipping was free when i ordered and paid. it was a $30 shipping fee for one book! one $10 book! i couldn't get a refund and im very unhappy with this app. good selection of products and i was really hoping i could buy here frequently, as they have tons of stuff of my favorite character i was hoping to buy ### 2/5 — Don’t use if you don’t live in Japan *2025-05-03* Great for a Japan user, terrible for anyone outside the Japan. The figures are cheap but the shipping is ridiculous. The need to make it mandatory to put the size/weight so users can actually know what the shipping might be. They are terrible with updates on your shipping. It’s is trustworthy but expect to be paying ridiculous shipping (I ordered a figure and had to pay 3x price for shipping than the actually figure +plus I chose the smallest shipment way) ## Most praised reviews (10 highest-rated) ### 5/5 — I love onemall *2026-06-25* It’s my favorite proxy I’ve used. Their team is also amazing at quickly helping you with anything you need! Very kind people & the app design is wonderful! ### 5/5 — Amazing customer service *2026-06-24* Helped me with some technical issues & were very supportive!! The staff were very nice and friendly. If you ever have questions or concerns for your order don’t be afraid to contact them they were super helpful. ### 5/5 — Great App *2026-06-23* Had a big order of figures that I asked multiple requests for to lower shipping costs and the support helped me with all of them and answered quickly each time. One of these was to add extra packaging to protect all of my figures because they did not have boxes. I was very surprised with how amazing the packaging was as soon as I opened it that I wanted to write a review thanking whoever did it immediately. Each figure was bubble wrapped and disassembled in baggies with even more bubble wrap. Everything shipped fast and very safe. I trust and love this app and its customer service is great! ### 5/5 — Favorite Proxy Service! *2026-06-16* OneMall is my go-to app/website for buying goodies from Japan! The fees are reasonable, the app/website is [English] user friendly and shipping is quick and easy to process! Customer service is also amazing compared to certain other proxy services.. You can easily contact them via Discord, one of the customer service representatives, Olivia, always helps resolve my issues within a day or two! Much love and appreciation to the entire OneMall team :) ### 5/5 — Very good app *2025-09-03* It’s easy to use and translates to English easily. I use this app because it has the cheapest prices and reasonable shipping fee. I use this app to buy almost all of my anime merch because it’s been the most efficient and has the most variety that I’ve seen out of any other app. Very much recommend. ### 5/5 — Great Quality! *2025-09-03, version 10.35.0* First time I have used a service like this and the app is easy to use and they have a wide variety of products. My first order was packaged with extreme care and arrived with no damage unlike Amazon… I would definitely recommend this app/site to anyone looking to get items from Japan. ### 5/5 — Great old school Japanese Toy locator *2025-08-28, version 10.34.0* Great app to help track down old school Japanese Power Ranger and Sentai Toys. ### 5/5 — Good shop for buying figures and things in japan *2025-08-18* You can find almost anything on Onemall and its really confusing at first but you get the hang of it, and the items there are cheap and the shipping fee is expensive but its ok ### 5/5 — Amazing app *2025-08-13* I love this app, I love buying anime figures so the fact I can buy figures originally from Japan is so exciting, theirs many good figures and many other good goodies to find in this app, big fan of this and love it ### 5/5 — really good proxy service! *2025-08-06* Before you buy make sure to prepare for higher shipping pricing than you are used to because it's shipping from Japan unless you live in Japan, if you live outside Japan I would recommend buying bigger orders so you can save on shipping. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*