# oneSafe password manager — user reviews > 436 indexed App Store user reviews of oneSafe password manager by Lunabee Pte. Ltd., rated 3.40/5 from 221 ratings. - Source: https://appshunter.io/ios/app/onesafe-password-manager/id455190486/reviews - App overview in markdown: https://appshunter.io/ios/app/onesafe-password-manager/id455190486.md - Rating breakdown: 5★ 116 · 4★ 12 · 3★ 11 · 2★ 18 · 1★ 64 ## What do users think of oneSafe password manager? Overall sentiment: neutral **Pros** - 🔒 Secure password storage - 👍 Convenient and user-friendly - 🚀 Reliable syncing across devices - 💡 Customizable templates and icons **Cons** - 🐛 Crashes and bugs after updates - 🔒 Difficulty resetting master password - 💰 Paid upgrades required for some features - 🔍 Limited search and organization options **Commonly reported bugs** - App crashing on launch - Syncing issues with iCloud and Dropbox - Keyboard disappearing during password entry - Inability to access stored data after updates **Most requested features** - Apple Watch support - Custom password field creation - Improved backup and restore functionality - Better integration with other password managers ## Newest reviews (10 of 436) ### 3/5 — Keine Symbol Suche möglich *2025-08-31* Soweit Klasse. Nur die Symbol Suche funktioniert nicht. ### 2/5 — Sick of waiting for the app to open *2025-06-28, version 5.2.9* Like other users, I’ve been using oneSafe for ten years, no problem. But lately, every time I want to open it (even if I just went to another window), I have to wait for the app to “optimize for my device” before it will open. This used to be a good app, but it’s so frustrating to have to wait 30 seconds for an app to reopen even if I had it open two minutes ago. Time to find another password manager. ### 4/5 — Tri Pin *2025-05-01* Je viens de passer à oneSafe 6 , très belle interface, présentation agréable mais j’ai 2 questions : - pourquoi n’y a-t-il plus la possibilité d’utiliser le tri-pin que je trouvais très pratique ? - pourquoi le dossier sécurisé n’a plus de code d’accès ? Merci de vos retours Cordialement ### 2/5 — Sound in videos disappears *2024-11-26, version 5.2.9* Overall good features but some features seem to halfway work. It lets you store videos, but when played back, the videos play no sound, and there is no way to un-mute the video. Phone volume buttons make no difference. Landscape and portrait made no difference. “Action” button has mo option to unmute and “show info” likewise does not have a way to in-mute the videos. I tried multiple videos. All with this result. ### 2/5 — Downgraded again 5 --> 3 --> 2 stars *2024-07-21, version 5.2.8* They fixed some of their problems but every potential user needs to know something. If you store a lot of passwords, your are on one-way street. If you create a lot of passwords in OneSafe you appear to be stuck. There does not appear any way to export passwords for transfer to another password manager. OK, OK, yeah. Every app programmer wants to thing there will never, ever be a reason to change to a different product, but they shouldn’t make it so their product locks you you in. There is no apparent way to transfer OneSafe passwords. If there is, it’s not something you can find with a sensible web search, or something that can be found on their website. Sooooo… unless your are super, SUPER confident that this is your last password stop —> go elsewhere. OneSafe appears to have a business model of locking you in. ### 5/5 — Indispensable *2024-04-16* Cette application est nickel Et je ne pourrais plus m’en passer ### 5/5 — Hyper fiable *2024-03-16* Appli que j’utilise depuis des années sans AUCUN bug ou problème synchronisation entre divers appareils (1 téléphone, 2 tablettes, 3 ordis) merci merci merci cela m’a sauvé à maintes reprises ! ### 3/5 — Проблемы с программой *2024-02-22* В последнее время программа стала плохо работать и зависать. Выходишь из программы, и когда переключаешься, то не работает тачк скрин для ввода пароля. Помогает перезагрузка. Также не могу добавить фото из библиотеки, программа просто виснет. ### 3/5 — It was great *2024-01-07, version 5.2.6* Freezes a lot and shuts down. Yes I’m Current on software and hardware. Been a issue for years. ### 4/5 — Confused. *2023-12-06, version 5.2.6* What is the difference between this one and the 5+ version of the same app? They both appear to be version 5.2.6. I do not get it. Also the version six is garbage and is not ready to be released and shouldn’t be on the store. ## Most critical reviews (10 lowest-rated) ### 1/5 — It became awful *2025-12-07* I really liked this App, I paid for the full version, but now, when a newer version came out, I have to paid again for the features that had already been paid for in my previous version, like edit categories. That’s more of a scam like way of doing business, because this is not a subscription App, but a paid full version. ### 1/5 — Senha *2025-11-28* Gostaria de saber como posso recuperar a senha do app que esqueci ### 1/5 — Support seems to have stopped since 2024 *2025-11-08, version 5.2.9* Google image API hasn’t worked in forever. I see there’s a paid version now but hard to convince myself that these issues won’t persist. ### 1/5 — Missing Items *2025-08-06, version 5.2.9* I’ve had this app for years and haven’t had an issue until today. I went in to the app for login information only to discover SEVERAL items were no longer there. I can guarantee I didn’t delete them. I checked to make sure the app was up to date, this app hasn’t had an update in 10 months. My device is up to date. The app support link isn’t working so any help I can get, I appreciate it. Otherwise I just spent a good chunk of time writing down the remaining login info and I’ll be looking for a different app or I’ll just stick to trusty pen and paper. ### 1/5 — Used to be great *2025-06-10, version 5.2.9* I’ve used this app for over 10 years and it was great but the new updates have left me looking for another option. Also, my phone was damaged last year shortly after the new version of the app was released and I ended up losing everything stored on the app because backups from the previous version are not compatible with the current version of the app. Huge fail. ### 1/5 — Not worth your long time support *2025-04-16, version 5.2.9* If you asked me a year ago, I would have said oneSafe is the best password app on the App Store. Even better than Apple’s password app. I bought this app years ago, almost back in 2015 probably. Since then oneSafe has upgraded the app, supported it, and released new features that aren’t included with this app. All of this is fine, however recently they have added a premium charge feature to get back feature taken away from an already paid for app. To reiterate, I paid for this app 10 years ago, and now they are demanding money to use features I’ve been using for 10 years. Since I bought the app from the App Store, it doesn’t even acknowledge that I was a paid user. There is a reason the oneSafe company is failing. I’ll be moving to Bitwarden which seems to be a genuine company that cares about a users security and finances. ### 1/5 — Shady Lunabee *2024-09-30, version 5.2.9* Zero support, this one is abandoned on favor of another to make you pay again, no response to inquiries or explanation of difference in the apps so it must be about the money. Very shady, how can you trust them? ### 1/5 — Can’t open. Lost all my info *2024-09-21, version 5.2.8* Been using this app for years. Went to open today and it wont. Try to download the data saved to iCloud to import to new one safe 6 and these files wont open or import. No app support. I have lost all my saved passwords. Nightmare. ### 1/5 — Apple Watch *2024-07-07, version 5.2.8* Can’t add to Apple Watch (iphone 14 pro, apple watch 9 w/ latest software). This bug has NOT been fixed for too long. Why??? Fix it now or remove the feature from the app. Ridiculous to say the least. ### 1/5 — Customer service = Zero *2024-03-12, version 5.2.8* I've used this app accross all my apple products for some years. The designers decided to introduce a new method of entering password to open the app; triangles, numbers and colours. Nice thought for security but something went wrong in changing over and now... I can't access my information. What is far more fristrating is, I can't get a suitable response from the designers, Lunabee on how to rectify it without loosing all my information stored on the app. Going to have to invest in a new app and dump this one; lot of time wasted Lunabee!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Solid for Many Years *2026-05-28, version 5.2.9* Ive used this app for years and have found it to be rock solid. Transferring information from my Mac to iPhone and iPad is simple as sending an E-mail. Love that you pay once and you’re done. I know my information is secure and safe yet at my finger tips at all times. ### 5/5 — Password Manager *2025-10-27, version 5.2.9* I’ve been using this for years. I keep all my usernames and passwords as well as other cards I have. It seems secure. User friendly. Great to have all this information that I can’t remember in one place. ### 5/5 — Works well for me - just a minor iOS 26 glitch *2025-10-07, version 5.2.9* The icon for the app, when the setting is Dark mode, shows a dark icon normally. But when it is in a group of icons on the screen, and you “zoom out” to full screen, the white version shows up instead of the dark version. This only happened since upgrading to iOS 26. ### 5/5 — Long term user *2025-08-02, version 5.2.9* Have been using OneSafe 5 for many many years now and have found it excellent, very easy to use and I’m hoping very secure! But like others I won’t upgrade to OneSafe 6 as it seems to be a big step backwards. ### 5/5 — データ回復 *2025-06-08* アプリが二重になっていたので、片方を削除したら！データ共に消失！回復できませんかね？ ### 5/5 — Все отлично) *2024-11-30* Пользуюсь этим приложением уже лет 10… начинал с бесплатной версии, потом взял купил этот вариант! Может мне повезло) но все эти годы приложение работало очень исправно и четко! Читал предыдущие коменты(( вообще никаких багов или проблем с эксплуатацией! Приложение дает множество вариантов для хранения паролей и данных, как готовые варианты так можно создавать индивидуальные… + оповещение при взломе, с фото самого взломщика) прикольная фича! вообщем все отлично, всем рекомендую! ### 5/5 — Great App *2024-09-30, version 5.2.9* I have used OneSafe since it’s initial release. It is awesome, I rely on it totally. ### 5/5 — OneSafe *2024-08-21, version 5.2.8* I’ve been using OneSafe for years and use it most days. It’s incredibly handy to have passports, driving licences etc stored as well as passwords. The App is easy to use. I’ve not updated to version 6 as the reviews aren’t so good for that version. My one criticism is that it’s not possible to export data in a recognised format such as csv so if the developer withdrew the App you’d risk losing everything. For that reason I’m using it in combination with Bitwarden. I’ve mentioned the issue to the developer but haven’t had a response. ### 5/5 — Used it for years! Great app. *2024-06-02, version 5.2.8* Obviously, it’s a big decision to put your passwords into an app. I’ve been using this app for years and it’s a lifesaver. Having my passwords saved in one place allows me to use varied passwords for every login. I don’t enter my entire password in the app—I still use a code system that only I will understand. But it’s great. Glad to give a good rating to a good developer. ### 5/5 — OneSafe 5 *2024-04-21, version 5.2.8* Bonjour, J'aime bien ce produit. Je l'utilise sur mon Mac, téléphone et IPad depuis plusieurs années. Il m'a jamais fait défaut. Avez-vous l'intention de présenter une nouvelle version bientôt. Merci et bonne journée. Roger Pleau --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*