# Oneserve Mobile

> Unified service delivery platform for mobile workforce and office teams. (iPhone/iPad app by Oneserve.)

- Source: https://appshunter.io/ios/app/oneserve-mobile/id1353483232 (this page in markdown: same URL + `.md`)
- Developer: [Oneserve](https://appshunter.io/developer/1353483231)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.5 · 60 MB
- Languages: American English
- Released: 2019-02-23
- Data updated: 2026-08-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/oneserve-mobile/id1353483232/reviews.md

## What is Oneserve Mobile?

Oneserve unites your mobile workforce with their office-based colleagues, improving collaboration and productivity. 

Your entire service delivery process; whether quoting for work, generating a job, scheduling work, monitoring performance, managing assets and stock, invoicing or generating reports; is managed from one highly intuitive platform. This gives you the agility and control necessary to deliver service excellence.

Increase employee productivity
Your engineers access and record job data on their mobile phone and your office team has visibility of the entire job lifecycle on their desktop. Paperwork is no longer needed and processes are optimised to maximise productivity.

Improve customer service
Oneserve enables you to deliver a more accurate service: one in which you can resolve jobs quickly and respond to customer queries with confidence. This is achieved because everyone has access to the information they need - from details of past jobs, to first-time fix rates, to job costings. 

Reduce the cost of service delivery
Customisable workflows enable you to set a process that your entire team follow. As you identify inefficiencies you can hone and tweak these workflows. When combined with Oneserve’s other efficient working practices, such as mobile working, parts management and performance monitoring, your costs will be minimised. 

Increase collaboration
As well as uniting your office and remote staff, Oneserve can also connect you with your customers and contractors. Portal access gives your customer and contractors direct access to the data you want them to see and enable you to directly allocate work to contractors.

Gain greater visibility and control
Oneserve collates and stores information from your entire service delivery process. Our analytics function enables you to draw out valuable insight from this data through intuitive dashboards and reports. 

NB: The Oneserve mobile app will only work once combined with our desktop interface. Together they provide a dynamic Service Management Software solution that delivers a smarter future.

## Key features

- Mobile workforce connection
- End-to-end service management
- Increased employee productivity
- Improved customer service
- Reduced service delivery costs
- Enhanced collaboration
- Data visibility and control

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/oneserve-mobile/id1353483232/reviews.md

### 1/5 — Log outs and unusable

*2025-05-07, version 36.02.021*

Constantly logging everyone out and not letting us re-log back in photos being uploaded are not getting saved on the jobs and constantly refreshing making sure things have worked how they should

### 1/5 — Useless on iPhone

*2023-10-25, version 35.3.2326*

This completely unusable on iPhone. Constantly freezing.

## Frequently asked questions about Oneserve Mobile

### What is Oneserve Mobile?

Oneserve Mobile is a mobile application designed to connect field service teams with their office-based colleagues. It is part of a larger Service Management Software solution that helps manage the entire service delivery process.

### Does Oneserve Mobile require a desktop interface?

Yes, the Oneserve Mobile app will only function when combined with the Oneserve desktop interface. Together, they provide a comprehensive Service Management Software solution.

### What are the main benefits of using Oneserve Mobile?

Users can expect increased employee productivity by eliminating paperwork, improved customer service through faster job resolution, and reduced costs of service delivery via optimized workflows and mobile working.

### Can Oneserve Mobile connect with customers and contractors?

Yes, Oneserve Mobile facilitates connections with customers and contractors through portal access. This allows for direct data sharing and work allocation.

### How does Oneserve Mobile help with data insights?

The platform collates and stores information from the entire service delivery process. Its analytics function provides valuable insights through intuitive dashboards and reports.

### What devices is Oneserve Mobile compatible with?

Oneserve Mobile is compatible with iPhone, iPad, and iPod devices, as indicated by its supported devices list.

### How often is Oneserve Mobile updated?

The latest version of Oneserve Mobile is 37.01.023, and it was last updated on June 12, 2026, suggesting a regular update schedule.

### Is Oneserve Mobile free to use?

Yes, Oneserve Mobile is listed as 'Free' in terms of its pricing model. However, it requires the desktop interface to function.

## Version history (last 5 releases)

### 37.02.004 — 2026-08-11

Stability improvements

### 37.02.002 — 2026-07-29

- Improved crash reporting - the app now captures more detail when something goes wrong, so we can diagnose and fix issues faster.

  Fixes
  - Fixed the Schedule map getting stuck on "Please wait" when your device cannot get a location fix.
  - Fixed panning the Schedule map triggering a full reload.
  - Fixed background loading restarting when the app is minimised.

### 37.01.025 — 2026-07-09

Fixed an issue where the first photo added to a form during a session wasn't saved
Resolved an underlying security issue

### 37.01.023 — 2026-06-12

New features
- Job Search dates - Search results now show the Reported Date and are sorted newest first, so the latest jobs are easy to find.

### 37.01.018 — 2026-05-14

New features
  - Faster data loading - Surveys, activities and related data now load progressively after signing in instead of all at once, so you can start working sooner
  - Clearer loading and error messaging - Improved feedback while data is loading, with the option to retry individual sections if something fails instead of starting over
  - Add Asset retry - If asset templates fail to load on the Add Asset page, you can now retry directly rather than backing out

Fixes
  - Fixed a "data load failed" pop-up that could briefly appear on the login screen after signing out
  - Fixed a crash when submitting some forms
  - Fixed a freezing issue when loading the operative schedule
  - Fixed surveys occasionally not appearing for users on the legacy surveys setting
  - Fixed appointments being inaccessible for users on the legacy surveys setting

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## Related topics

[mobileserve](https://appshunter.io/ios/topics/mobileserve)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*