# OneService App > Insurance policy management and claims for China Life (Overseas) customers. (iPhone/iPad app by China Life Trustees Limited.) - Source: https://appshunter.io/ios/app/oneservice-app/id1275497100 (this page in markdown: same URL + `.md`) - Developer: [China Life Trustees Limited](https://appshunter.io/developer/934773640) - Category: Finance, Health & Fitness - Price: Free - Rating: 5.00/5 from 1 App Store ratings - Age rating: 4+ - Requires: iOS 13.0 · 252 MB - Languages: American English, Chinese (Simplified, China), Chinese (Traditional, Hong Kong SAR China) - Released: 2017-10-11 - Data updated: 2026-07-30 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/oneservice-app/id1275497100/reviews.md ## What is OneService App? 【China Life (Overseas) OneService App】 China Life (Overseas) OneService App is exclusively designed for customers of China Life (Overseas) Hong Kong Branch, Macau Branch, and Singapore Company. With OneService, you can effortlessly manage your policies and enjoy greater life convenience. 【Individual Insurance Self-Service】 - Quickly review policy coverage, fully control account information. - Complete policy service and claims applications (medical/accident/critical illness, etc.) anytime and anywhere. - Make premium payments and receive payments quickly and easily. - Real-time tracking of insurance application, policy service, and claims progress, with status notifications. 【Group Insurance Self-Service】 - Significantly reduce the time spent on complex processes through electronic claim application. - Easily and quickly search for list of network doctors. - Review information related to your policy. Note: Individual Insurance claims services, premium payment services and Group Insurance services are currently not available to customers of the Singapore Company. 【Pension Self-Service】 (Available only to customers of the Macau Branch) - Access your CPF/ORSO account balance, review contribution history, and track fund performance all in one place. - Adjust contribution allocation online and submit service requests quickly. - Receive real-time updates on service progress and easily track application status. Please note that OneService features may vary due to market and strategy differences. We strive to enhance and update our app regularly to improve user experience of our customers. ## Key features - Policy coverage review - Claims application submission - Premium payment - Application status tracking - Network doctor search - Pension account management ## Frequently asked questions about OneService App ### What is OneService App? OneService App is a mobile application designed for customers of China Life (Overseas) to manage their insurance policies, submit claims, and make payments. It provides self-service options for individual and group insurance, as well as pension management for certain branches. ### Is OneService App available for all China Life (Overseas) customers? The app is designed for customers of China Life (Overseas) Hong Kong Branch, Macau Branch, and Singapore Company. However, individual insurance claims and premium payment services, as well as group insurance services, are not currently available to Singapore Company customers. Pension self-service is only available to Macau Branch customers. ### How can I submit a claim using OneService App? You can complete policy service and claims applications for medical, accident, and critical illness, among others, anytime and anywhere through the app's self-service features. For group insurance, electronic claim applications are available to significantly reduce processing time. ### Can I track the progress of my insurance applications with OneService App? Yes, the app offers real-time tracking of insurance application, policy service, and claims progress. You will receive status notifications to keep you informed about the progress of your requests. ### Does OneService App support pension management? Yes, pension self-service is available for customers of the Macau Branch. You can access your CPF/ORSO account balance, review contribution history, track fund performance, adjust contribution allocation, and submit service requests. ### What devices are supported by OneService App? OneService App is available for iPhone and iPod devices. It is rated for ages 4 and up. ### How often is OneService App updated? The app was last updated on May 23, 2026, with version 2.0.17. The developers strive to enhance and update the app regularly to improve user experience. ### Does OneService App have ads? No, OneService App does not contain advertisements. It is a free application designed to provide a seamless experience for managing your insurance needs. ## Version history (last 5 releases) ### 2.0.18 — 2026-07-25 - Enhance user experience ### 2.0.17 — 2026-05-23 - Enhance user experience ### 2.0.16 — 2026-04-25 - Enhance user experience ### 2.0.15 — 2026-03-28 - Enhance user experience ### 2.0.14 — 2026-01-24 - Enhance user experience ## Apps similar to OneService App | App | Rating | Price | Category | | --- | --- | --- | --- | | [Fubon+ HK](https://appshunter.io/ios/app/fubon-plus-hk/id6444844009) | 2.0 (4) | Free | Finance | | [Manulife HK & Macau](https://appshunter.io/ios/app/manulife-hk-and-macau/id645797935) | 4.6 (223) | Free | Finance | | [集友銀行](https://appshunter.io/ios/app/id6744593607) | — | Free | Finance | | [萬通保險YFLink](https://appshunter.io/ios/app/yflink/id1481798827) | 5.0 (2) | Free | Finance | | [CTF Life](https://appshunter.io/ios/app/ctf-life/id1463922958) | 3.0 (2) | Free | Finance | | [BNU](https://appshunter.io/ios/app/bnu/id1421041116) | 2.3 (12) | Free | Finance | ## More apps by China Life Trustees Limited - [China Life MPF 中國人壽強積金](https://appshunter.io/ios/app/china-life-mpf/id934773641) All apps by China Life Trustees Limited: https://appshunter.io/developer/934773640 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*