# OneService-Serving Your Estate — user reviews > 65 indexed App Store user reviews of OneService by Ministry of National Development, rated 3.60/5 from 63 ratings. - Source: https://appshunter.io/ios/app/oneservice-serving-your-estate/id947274394/reviews - App overview in markdown: https://appshunter.io/ios/app/oneservice-serving-your-estate/id947274394.md - Rating breakdown: 5★ 39 · 4★ 1 · 3★ 2 · 2★ 3 · 1★ 18 ## Newest reviews (13 of 65) ### 2/5 — Bad UI *2025-05-11, version 8.0.0* Bad UI when reporting illegal parking. I may be on the road, driving shotgun and affected by an illegal parker. there is no way to submit case because by the time i open the app, i’m 250m away from the pinned location and the reporting does not allow me to proceed. In the past, the metadata time stamp of the photo within 10mins was good, as it ensured accuracy. This geolocation limitation is ridiculous and doesn’t solve an extra layer of wrongly submitted cases. Implement for the sake of ‘upgrading’ but it became even worst. In short: OneService prefers the affected drivers come down of their vehicle and be illegal parkers themselves to make a report ### 2/5 — Answer is not satisfactory *2025-05-01, version 8.0.0* As it’s more of an update rather than a final answer. May i know if anything will be done to introduce singpass on the mobile nlb app? ### 4/5 — Answer is not satisfactory *2025-04-14* As it’s more of an update rather than a final answer **Developer response:** Dear Nlb fb, if you would like to provide feedback on how your case was handled, you can also use the poll rating feature to provide direct feedback to the Agency or Town Council that was looking into your case. The poll rating feature can be located in the case details page. - OneService Team ### 3/5 — Photo access is buggy *2024-09-13, version 7.4.1* Please fix the photo access - after trying multiple times to allow access to the app it still says it cannot access my photos for reporting an incident. Logging out/in again, changing access levels, re-installing app all do not help fix this 😡 despite this bug, the app has proved effective previously! Just not right now. ### 5/5 — Quality of reply *2023-06-05, version 7.0.1* Hi, Thank you for replying. Those rubbish has not been cleared for days. There are only 8 households for Blk 130 Potong Pasir. Is it possible for the amount of rubbish to be accumulated if it is cleared everyday? I have spoken to the neighbours staying in this block, they told me that the rubbish there is always not clear every day. Please take my feedback positively and investigate on your side. It is really the responsibility of the relevant Town Council to take care of this issue and unsure that the cleaners are doing their work. Some of these areas like, corridor, lift landings, lift lobby and other that was stated in the Schedule of Main Conservancy works are stated as “to be cleaned everyday”. But we did not see anyone do it at all until we complained. Please walk around the estate to take a look at the stage of cleanliness and you will understand our concerns. Thanks ### 4/5 — Recommendation *2023-05-22, version 7.0.1* I received very prompt response within the day after submitting an issue that happened within my estate. There is great potential for this app as a proactive tool to notify residents in their estates regarding the ongoing or upcoming disruptions or maintenance work that may happen (such as disruption in water supply, fumigation works, closure of carpark/walkways etc) via push notifications. Since the app uses our Singpass to log in, I don't see technical difficulties in mapping our residence address. Please consider this on your product roadmap as the only way currently to get an update from the Town Council is by emailing or calling their office, which is a very reactive approach causing frustrations. ### 5/5 — Efficient & Effective! *2023-03-29, version 6.9.0* I have been using this app for at least 4 years and have been very pleased with the convenience it brings me to report on things to fixed around the neighbourhood. Giving all of us a greater place to live and work in. ### 5/5 — Clearing of Bulky trash *2023-01-12, version 6.8.0* This app is really good for our residents to report any issue that we found in the areas we stay with however to improve further I think cases which related to relevant departments should be inform and they should take action on it. Example like bulky trash , after we reported arrangement of clearing the trash is within a week this is great in the efficiency however I think cases like these should be reported to the NEA and they should investigate who the person which illegally dumped thes bulky trash and not just getting someone to clear it , thanks . ### 5/5 — Need to expand the categories of case *2023-01-07, version 6.8.0* Current option to choose to lodge a case type is limited. There is no improvement for the past years. Should study the complaint and create better option. Thank you ### 3/5 — Questionable efficiency *2022-12-29, version 6.8.0* I have submitted a couple of HDB parking offences which I observed. Within 10 mins, the reply I got was “ our parking warden has visited the reported location and has taken action against the motorist…..”. However, i walked past the vehicles but did not see any summons, nor did I see any fines listed on AXS. I really question the efficiency of the app and wonder if actions were actually taken against them. ### 5/5 — Unable to take / select photo *2022-09-17, version 6.7.0* I’ve been using for quite some time and function properly. However over last few months, given benefit of the doubt to fix the bugs, I’ve tried submitting many cases and it says “access to camera denied > go to settings” and I did went to setting under OneServive to enable “all photo” or “selected photo” and yet when I open the app, it still says “access to camera denied”. Because of this, I can’t submit any cases where photos are required. ### 2/5 — Great idea, terrible execution. *2022-07-11, version 6.6.0* Very poor UI/UX. App takes extremely long to load, on opening and for the reporting of a case. If a car drives by a illegally parked vehicle, then by the time the one service app even opens, and the passenger who is trying to report the illegal parking manages to jump through all the loops and open the in app camera… guess what— the car is at least a kilometre away already. I am totally unconvinced by the argument that you need the in app camera to confirm the recency of the picture. It’s as if images in phones don’t have any metadata. (Hint, they all do) Developers really need to reconsider the UX so that citizens can help the wardens by reporting cases that endanger other drivers and passengers. ### 2/5 — very slow to load, make photos non-compulsory *2022-06-29, version 6.6.0* 1. the app takes an unreasonably long time to load. like 10 seconds to open, then more loading time every time i try to open something, like to see case updates. 2. it is unreasonable to always require photos for every case. like for potholes in the road, i’m not going to stop my vehicle and go out to take a photo of the road, or worse on an expressway. or smokers puffing illegally at restricted places. it’s dangerous to take their photos, they might attack me. they’ve already been known to abuse even nea officers and policemen. 3. the map pin location doesnt show up correctly for the govt agency receiving the case. i pin a location exactly at my hdb estate, and an nea officer called me saying he cannot see a legitimate location because the pin shows up in the middle of an expressway, and the address stated is the entire town with no specific location. 4. the govt agencies often just give template replies like thank you we received and have worked on it, with no noticeable improvement or work done. starts to make it seem pointless to submit feedback because users cant be sure if the govt agencies actually bother to do anything or just pay lip service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to open App on my iPhone 15 Pro Max running on various iOS 18.x version including the latest *2024-11-28, version 7.5.1* Reported the app issue many days ago but still not resolve yet ### 1/5 — Can't even log in *2024-02-02, version 7.2.1* Not sure if the app has been abandoned. I can't even log in anymore. It crashes when connecting to Singpass. NoService is more like it ### 1/5 — Camera cannot be used *2023-08-26, version 7.1.0* Wanted to report illegal season parking and camera cannot be accessed. Brought me to iPhone setting where there is photo and I allow access but there is no setting to camera! How to take photo when it cannot even access the camera or change setting! Forced to use life sg and they take very long to respond by which it’s one week later. Hotline is also always busy! If cannot fix it, please change entire small carpark to season parking only and delivery only ### 1/5 — Not able to sign in *2023-08-22, version 7.1.0* Asked me to log in via Singpass. Thereafter, i was asked to verify my name and contact number. However, I was denied login because it says I’m missing certain contact information (which seems to be email) and need to go Singpass to update. But why do we need to both contact information to be available to use the app?When I call to town council, it was just my number. We should be allowed to choose our preferred mode of contact and hence allowed to log in as long as one contact information is provided. ### 1/5 — Good App but Poor Back End Administration *2023-02-23, version 6.9.0* App provided channel for Netizens to easier access and highlight feedback of services and/or issues they encounter as well as directed it to the right parties to handle the issue. App is easy to use however the back-end issue was not really been follow up properly. In some cases when the respective party replied that matter has been taken care of and rectified. But mostly nothing was done hence who is to judge if Netizens feedback had been really taken care of or not ? And who is the governing party if matters had been deal or handled with ? Although provided a easier access channel to raise matters however if matters at the other end had not been taken care of or just taking it as a KPI to reply within few days time but no action done, doesn’t it be still like the old days with direct email to respective agencies or parties with no revert as well ? I have only raised 4 cases and the replies from the Town Council just indirectly tells me i am wasting my time only. So why waste resources to develop and maintain platform when couldn’t ensure back end works had been carried out. If want problem to be really solve and faster, better to go find MP direct. ### 1/5 — Illegal parking *2022-06-25, version 6.6.0* Car was at handicapped space for 5 hours. Reported the case over the phone. After a few hours no one came. I tried to use the app but it won’t allow me to submit. Kept getting an error saying I’ve to be within 250m. I was right in front of the car and walked around outside of car park and my phone location picked up I was 35m away. I gave up and went home. Tried to give feedback within the app and couldn’t find where too. Hence posting my review here. ### 1/5 — Unable to open and view many cases as deviously opened. Takes very long time to load and it failed *2022-05-26, version 6.6.0* Seems to be backend database problem as the data failed to load many times for past few months **Developer response:** Dear Kwa888, we have recently released a new app version which enhances the performance of the app. You may download the latest version of the OneService App from the App Store. Thank you for your patience. - OneService Team ### 1/5 — Why must I only use your camera to capture evidence? *2022-03-24, version 6.5.4* Aggrieved almost everyday by illegal parking outside my workplace that causes a jam in the morning. So I took a picture of the situation while stuck in the jam, intending to report once I am in the office, only to find out I must use your app camera to capture. I can’t even upload from the gallery. What is this rubbish? As if I have the time to fumble to your slow app and use your camera while in the car? Please give a thought about the end user experience. Thanks ### 1/5 — Platform Unstable and Choosy *2022-02-04, version 6.5.1* Everytime I want to report illegal parking in my estate, this platform does not allow me to upload the photos that I have taken. Instead, I will need to take the pictures directly using the platform. Also, for reporting of safe distancing, it requires a close-up picture. Imagine you pointing your camera at a group of people who have gathered illegally….I will be hammered to death! Also, there is no complete history of all the cases which you have submitted. The organisation selects to only feature the cases which they are able to attend to or have managed to resolved. The rest of the cases, which they cannot manage, will disappear in “thin air”. If you are not committed to be able to resolve the issues, then don’t set up the platform to allow submissions of issues. Don’t be a police but cannot catch thief! ### 1/5 — Please be conscientious if you truly want to improve citizens’ lives. *2021-12-28, version 6.5.0* The approach and starting point of this app is good: to improve lives of citizens. I appreciate this and it did solved a few problems around my estate. Thereafter, things just spiral downwards whereby I cannot even login anymore. Like what others say, it’s beyond my understanding that a government initiative can fail so badly when only “elitists” are known to be able to be accepted and work in governmental sectors. Very disappointing that these “elitists” think so highly of themselves and yet fail to deliver. ## Most praised reviews (10 highest-rated) ### 5/5 — Need for a job review by a qualExcellent response to my feedback and very quick remedial action take *2026-04-07, version 8.1.0* I want to thank One Service for their excellent response to my feedback and very quick remedial action taken to address the poor job done by the contractor for the major road resurfacing project. I hope for all contracts a quality control engineer is assigned to do a quality inspection and control and sign off a job acceptance certificate before any payment is made. As a standard procedure a follow up inspection should be done after a defined period to ensure that there is no defects arising from the project repairs. Thank you again. This has given me great motivation to keep my eyes open and report similar deficiencies for all public repairs and projects as defects can be safety hazards especially in housing estates. ### 5/5 — Mango tree *2026-04-06, version 8.1.0* Regarding the mango tree issue on March 30th, thank you very much for your prompt action. However, I'm sorry to say that the problem has not been completely resolved. They only removed some branches that were blocking the kitchen window. The window of the upstairs bedroom (4th floor) is still completely blocked. These trees have never been sprayed with any insecticide, and the pest problem is very serious (termites, black wasps, small cockroaches...). Because of this, I have had to replace the wooden flooring and wooden cabinets. I sincerely hope that these problems can be thoroughly resolved!" ### 5/5 — The location map keeps going blank when accurate pinpointing of locating was attempted *2026-01-22, version 8.0.7* Previous use the map can be dragged to better pinpoint the “exact” location of the incident, now when the location is engaged; it kept going to a blank black screen and “restart” mode when engaged again. ### 5/5 — Helpful and useful *2025-04-14, version 7.6.1* I have reported several issues on community related matters ( cleanliness noise lack of information risks of accidents) I am impressed by the One Service reactivity and follow up. Most of the time the issue is resolved. When not the blame goes to the government agency responsible for the issue. One Service is a solution driven app which helps citizen to find solutions to community related issues. ### 5/5 — Holes in the road by my house *2025-04-03, version 7.6.1* The road outside my house seemed to be wearing away. Every time it rained there was a big puddle. When we swept the leaves we ended up sweeping little stones. One day my neighbour for the tarmac fixed outside his house so I asked how he arranged it. He told me to write in via OneService! Can’t believe how fast and efficient the response was! Really makes me very happy…. ### 5/5 — Finally a useful app *2024-06-05, version 7.4.0* I’m actually happy tax dollars are going into this app because it actually solves a real user issue for me. I’ve reached out on 3 separate occasions, and they’ve all received some form of update within 24 hours. In the latest incident, the issue was resolved the next morning (with a final update from the team coming later in the afternoon). While I can’t say the same for every government app out there, this app definitely has my vote (so much so that I bothered to write a review). ### 5/5 — Bouquet *2024-02-05, version 7.2.1* I think it is great that such a Service is available as sometimes we spot things amiss and need a convenient and efficient way of reporting, and this serves the need. Kudos to the team managing this as I suspect it is not an easy task, and it’s always great to see that the feedback has been acted on. Thank u and keep up the good work. ### 5/5 — Swift responds *2023-12-04, version 7.2.0* This is the 2nd time I reported. The first experience was not very efficient because it takes quite a while to reply. For the 2nd report, this was swift. Great job! However those offenders are just like a cat and mouse business hence a long term solution is required, hopefully not until there is a life lost or accident happen. Thank you! ### 5/5 — Great Community Empowering App! *2023-09-06, version 7.1.0* Technical inconveniences, bugs aside, its amazing that we can contribute to the safety and security of our neighborhoods (and ultimately our nation) at our fingertips. Nothing comes close to community policing ,support and unity in maintaining loving neighborhoods, and OneService empowers this beautifully. Heartfelt thank you to the team ❤️ It is assuring and impressive to see whatever issues raised are 1. Promptly acknowledged 2. Closely followed up 3. Efficiently handled (considering the amount of data it deals with) Its a blessing to have such easy access to resources support aid for neighborhood issues, that can help prevent accidents and danger. Though we play different roles, neighborhoods are everyone’s shared responsibility so lets remember to exercise it in in love. ### 5/5 — Efficient 👍 *2023-06-23, version 7.0.1* I must say this apps really works as the town cousil (Jalan besar town council ) really work on my reports .. though we citizen have to do our part too n follow the sign.. I was reporting the obstruction on the walkway and just 1-2days after and I spotted the town council has relocating bicycle parking box .. I’m so impressed with the efficiency. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*