# OneSource Mobile Application

> Mobile application for laboratory instrument service requests and asset management. (iPhone/iPad app by PerkinElmer U.S LLC.)

- Source: https://appshunter.io/ios/app/onesource-mobile-application/id835150825 (this page in markdown: same URL + `.md`)
- Developer: [PerkinElmer U.S LLC](https://appshunter.io/developer/1678313202)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 6 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 70 MB
- Languages: American English, French (France), German (Germany), Chinese (Simplified, China)
- Released: 2014-03-17
- Data updated: 2026-07-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/onesource-mobile-application/id835150825/reviews.md

## What is OneSource Mobile Application?

We are pleased to announce version 6 of our OneSource Mobile App – Your invaluable companion in and outside the lab

The OneSource Mobile App makes it fast and easy to request the service you need, when you need it, anytime, anywhere. Simply scan the OneSource Tag on your instrument to log a new service request for that instrument and let OneSource do the rest.

With easy visibility to upcoming service events, OneSource Mobile helps you prepare instruments and workload in advance. Even share the upcoming service details with your colleagues through the “Share” feature.

Use OneSource Mobile’s “Recent” and “Favorites” options to keep track of your key assets as well as recent activity. Through the “Favorites” option you can build your own list of key instruments to quickly log new service requests, to check on upcoming service events and for reviewing the service history. We've even included a naming option for easy instrument identification and a “Follow” feature so you can stay up-to-date on all your instruments activities.

App designed and developed by PerkinElmer. App icons by icons8: https://icons8.com/ 


Key features:
- Log new service requests
- Ability to include photos, videos and files as part of a service request
- View upcoming service events
- View service history, including the full field service report
- See detailed instrument information
- Instrument system view: Quickly see all other system components and pull up any instrument components details, including upcoming service events and the service history
- Lookup the instruments EH&S (environmental health and safety) data. EH&S admins can maintain the information through the app too.
- Enter a friendly name for any instrument you store as a “Favorite” on your device
- Ability to “Follow” an instrument and receive push notifications when a PM is upcoming / changed, an instrument changes location or an entitlement is changed
- Request a new instrument to be added to the OneSource program
- Correct wrong and add missing instrument data
- Start the process to remove or relocate an instrument
- Get access to your Analytical Reports 
- RFID support (requires RFID tags and separate scanner) 


Use of user and device data:
To use the OneSource Mobile app we are collecting your name, the company you work for, location of your workplace (city name), country you are located in, language preference and your email address. Other optional information e.g. phone number, department you work in,… can be added if you wish. The information is collected to create a user profile to authenticate you when you access the app and when communicating with us while using the app (on some forms, e.g. survey, feedback,… the user has to select that the user info is linked to the request, otherwise these forms as sent anonymously without any linked user information). You have access to the user profile and can change the information at any time. The data is saved on our server. Any communication between your device and our server is encrypted. On your device itself only the user name and password are saved if you select the option to automatically log in to the OneSource Mobile app. If you wish to have your account deleted, please send us a note using the ‘new service request’ or ‘feedback’ forms. For more details please visit our Privacy Policy page.

## Key features

- Log new service requests via QR code scan
- Attach photos, videos, and files to requests
- View upcoming service events and history
- Detailed instrument information and system view
- Follow instruments for push notifications
- Manage EH&S data for instruments
- Request new instruments and update data

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/onesource-mobile-application/id835150825/reviews.md

### 5/5 — Amazing!

*2023-02-08*

It’s so easy to report issues on the instruments in our laboratory and OneSource is so fast!

### 4/5 — Wish It Did More

*2014-03-20*

Quality app. I would like to see service reports and see a list of all my equipment. Good enough to pay for, though. 
Kudos, Uncle Perkin.

## Frequently asked questions about OneSource Mobile Application

### What is the primary function of OneSource Mobile?

OneSource Mobile allows users to quickly log service requests for laboratory instruments by scanning a tag. It also provides visibility into upcoming service events and past service history.

### Can I attach files to service requests in OneSource Mobile?

Yes, you can include photos, videos, and other files as part of a service request to provide more detailed information to the service team.

### How does OneSource Mobile help track instruments?

You can use the 'Favorites' option to create a personalized list of key instruments for quick access. The 'Follow' feature also allows you to receive push notifications for important instrument updates.

### Is OneSource Mobile available on all devices?

OneSource Mobile is designed for use on iPhones and iPads, providing a convenient mobile solution for managing laboratory instruments.

### What kind of data does OneSource Mobile collect?

The app collects user profile information such as name, company, location, and email for authentication and communication. Users can access and modify their profile information at any time.

### How often is OneSource Mobile updated?

The app was last updated on March 30, 2026, with version 6.9.3. This indicates a commitment to ongoing development and improvements.

### Does OneSource Mobile have ads?

No, OneSource Mobile is a free application and does not contain advertisements, ensuring an uninterrupted user experience.

### What is the user rating for OneSource Mobile?

OneSource Mobile has a high user rating of 4.7 stars based on 6 ratings, suggesting that users find the app valuable and effective.

## Version history (last 5 releases)

### 6.9.5 — 2026-07-21

1. Enhancement for ARC request
2. Add feature to manage lab user

### 6.9.4 — 2026-05-21

Support passkey for the SSO.

### 6.9.3 — 2026-03-30

1. Support ARC 2.0 for customers which enable it.
2. Enhancement in the calendar module.

### 6.9.2 — 2025-12-01

1. Use new make/model request process
2. Enhancement on calendar module
3. Disable editing feature in ARC module and add copy to new for cancelled request

### 6.9.1 — 2025-09-02

- Change logic for searching make/model on the mobile app.

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## More apps by PerkinElmer U.S LLC

- [PerkinElmer Service App](https://appshunter.io/ios/app/perkinelmer-service-app/id6446593322)
- [PerkinElmer Academy](https://appshunter.io/ios/app/perkinelmer-academy/id6747974894)

All apps by PerkinElmer U.S LLC: https://appshunter.io/developer/1678313202

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*