# Onetouch Essentials — user reviews > 23 indexed App Store user reviews of Onetouch Essentials by Reactive Studios LTD. - Source: https://appshunter.io/ios/app/onetouch-essentials/id1495167623/reviews - App overview in markdown: https://appshunter.io/ios/app/onetouch-essentials/id1495167623.md ## Newest reviews (5 of 23) ### 1/5 — Keeps logging me out *2023-09-05, version 1.9* Since update app is terrible fully logs me out during my shift ### 1/5 — Not working *2023-09-03, version 1.9* After last update the app is totally useless and doesn't work. Message "poor connection" keep on popping up tho my connection is either 5g or WiFi. Please do something about it ### 1/5 — Not working in iPhone 14 pro max *2023-03-27, version 1.6* Not showing clients details Not showing visits Not working in iPhone 14 pro max Please fix it… Thanks ### 1/5 — Mileage coverage every day *2022-09-16, version 1.6* There should be data how many miles are user is going to cover according to rota. So that user can check milage coverage. And can check how miles he covered that day. Its not difficult task so please embed it asap. Thanks ### 1/5 — Not too happy *2020-11-14, version 1.2* I had this app on my from October. I am able to login but that was it. The app doesn’t allow me to view anything it will automatically log me out. I just deleted it and downloaded it back again I am able to login and I can see all the new features. How ever I am not able to see my rota for the next day. Again the app logs me out again. I have iPhone 8 could this be the problem. Until this is sorted out I can use the app for my job. Please fix the bug. ## Most critical reviews (10 lowest-rated) ### 1/5 — Phelix *2026-03-20, version 8.1.0* This app is SLOW, loads too much.. i been late so many times as it is slagging and buffering.. am very disappointed ### 1/5 — Rubbish *2026-01-22, version 8.0.32* Rubbish and drains battery ### 1/5 — Features *2025-07-15, version 8.0.2* You can’t upload pictures for supporting evidence etc, there’s no feature for it Can’t work with no signal ### 1/5 — Need improvement *2025-02-03, version 7.0.4* There are still more areas need improvement such as ability to edit report after submission. Unlike other apps, It’s very difficult to edit or correct mistakes with your app. ### 1/5 — Rubbish *2024-10-23, version 7.0.3* Rubbish and drains battery ### 1/5 — Rubbish if you are a client *2024-05-16, version 7.0.3* No facility for client login. Have to go via internet for family login. Once you are in you can not see carer notes. This does not facilitate notes being left with client. This does not comply with the Care Act 2014/19. Numerous emails sent with no response. Software is a glorified excel spreadsheet. ### 1/5 — Zero *2023-10-20, version 2.0* Always asking location on , it’s take your all phone battery drain in 2-3 hours , 24/7 using always your location , must have to consider about location while open app using location ok but why always , it’s bad effect on mobile battery or provide your on mobile phone for use this app. Thanks ### 1/5 — Ads *2023-09-19, version 2.0* Since the last update on IOS this app has been awful. No connection or poor connection at best. Log in then 10 mins later tells you your late. Disappearing notes. And unexpected log outs. At the moment on my iPhone 14 pro max running IOS 17 this app is useless. ### 1/5 — Logging me out *2023-09-07, version 1.9* The app is fully logging me out which makes life really difficult and also new update is not providing the details on the scheduled hours of clients. Really annoyed ### 1/5 — Bugs *2023-09-05, version 1.9* In new update there is lot of bugs can for iphone user ## Most praised reviews (8 highest-rated) ### 5/5 — IOS App update *2020-10-12, version 1.1* Just updated the new IOS app really easy to do and all new features in there love it ### 5/5 — Amazing application *2020-10-12, version 1.1* Really good application, really fast and reliable. Cannot wait for the new update with loads of new features! ### 5/5 — A great way to look after your staff and clients! *2020-04-24, version 1.0* The OnePlan app is quintessentially the best work tool you could ask for. You can record whatever happens in the care you provide and know your staff are safe too! ### 4/5 — Poor connection unable to process request *2023-09-06, version 1.9* This app is really good but with the recent update, though it’s much easier to login with the pin, when I use the Face ID option, I keep getting “Poor connection unable to process request 2”. I have an active 5g and also use a Wi-Fi. ### 3/5 — Need to improve on the total cumulative hours per month *2025-02-02, version 7.0.4* The app is easy to use. There is a need for creating a provision for one to access his or her total cumulative hours per month. Daily total hours summary as well as weekly are very important to me. ### 3/5 — Expecting Some New Features *2023-08-01, version 1.6* This app was updated long time ago but we the users need some advanced features with new style. So please update the app once again. ### 2/5 — Pronlem with new Update *2025-07-22, version 8.0.2* This app sometimes takes a long time to open. With the new update, the Face ID option has been moved to the very bottom, and it’s hard to tap without first minimising the PIN number keypad. The Face ID icon is also very small and often needs 3–4 taps before it works. Previously, Face ID worked well I could just open the app and it would unlock automatically, but now it’s not working as smoothly. ### 2/5 — Note issue *2023-05-06, version 1.6* I can’t write note on the app. It’s not showing the keyboard. Please fix issue --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*