# OneUnited Bank: WiseOne AI — user reviews > 130 indexed App Store user reviews of OneUnited Bank by OneUnited Bank, rated 4.70/5 from 10,273 ratings. - Source: https://appshunter.io/ios/app/oneunited-bank-wiseone-ai/id520589589/reviews - App overview in markdown: https://appshunter.io/ios/app/oneunited-bank-wiseone-ai/id520589589.md - Rating breakdown: 5★ 8,813 · 4★ 630 · 3★ 304 · 2★ 127 · 1★ 399 ## What do users think of OneUnited Bank? Overall sentiment: neutral **Pros** - 👍 Great customer service - 🚀 Fast and easy to use app - 💡 Supports black-owned businesses - 🚀 Convenient mobile banking features - 👍 Improving app and banking experience **Cons** - 🐛 Buggy and glitchy app - 🔒 Security and login issues - 💰 High fees and maintenance charges - 🔍 Lack of branch locations and ATM access - 🕰️ Slow response times and poor customer support **Commonly reported bugs** - App crashes and freezes frequently - Login and account access issues - Delayed or missing direct deposit - Inaccurate account balances and transaction history - Unreliable mobile check deposit functionality **Most requested features** - Integrate Zelle and other popular payment services - Improve app stability and user experience - Expand branch and ATM network nationwide - Provide 24/7 customer service and support - Offer more competitive interest rates and fees ## Newest reviews (11 of 130) ### 3/5 — Face identity *2026-06-09, version 2026.04.02* I always have issues with logging into the app with face id and then it never accepts my password when I try to type it in. ### 4/5 — Norvell *2026-05-15, version 2025.10.02.0* Banking I love my black bank and my account options and if I ha be a problem it is immediately addressed. This is the best bank ### 4/5 — Norvell *2026-03-31, version 2025.10.2.* Banking I love my black bank and my account options and if I ha be a problem it is immediately addressed ### 2/5 — App sucks *2026-03-08, version 2025.10.02.* Home Screen don’t have nothing to see I can’t see my deposits and you guys take too long to pay. I’ll be taking my money out soon ### 5/5 — Always Work *2025-12-31, version 2025.1001.5* I love the card options! My account is always functioning. Wish they had more local facilities, I believe they only have two. Aside from that my account always work and there hasn’t been any hiccups I can think of. ### 3/5 — Crashes a lot *2025-11-16, version 2025.7.3.1* I like the app, but can we get an update because it has some bugs and glitches. Then it crashes a lot. ### 5/5 — On top of their game! *2025-10-24, version 2025.7.3.1* They have great customer service and are very helpful. ### 2/5 — Was Good at First *2025-09-08, version 2025.5.0.8* I’ve been a member and using the app for roughly two years now. For the since May or so I have not been able to view any account balances on the app nor online. I have been told about two months ago that they are a water of this and have no timeframe or updates of when the problem will be resolved. I was never notified that this issue was happening or that they were on top of it, which feels unprofessional for such a well known company to not have the courtesy to do so. I’ve been having to use the phone service to check account information. I have since withdrawn all funds and unlinked all other accounts. I loved the idea of banking black and the resources that are on the app. I don’t want to close accounts but I can’t bank like this. Also noticing they have no longer been responding to reviews on here either. Does not appear to be doing well overall. ### 5/5 — New Look *2025-06-02, version 2025.2.2.3* Loving the new look of the app. 😊 ### 2/5 — Too Many Glitches *2025-05-29, version 2025.2.2.3* The app WORKS however it seems like it’s “catching up with itself.” If I make a change on my account it takes a while for it to update to that change. Also, if I try to connect an external account it keeps telling me my credentials are wrong, but I try them on the actual institutions website/app and it works just fine. ### 5/5 — One united bank ✊🏾 *2025-04-29, version 2025.2.2.3* I’m loving it haha ## Most critical reviews (10 lowest-rated) ### 1/5 — This app *2025-12-21, version 2025.1001.5* This app really sucks you can’t get your bank statements you really can’t do anything this app needs to be updated seriously ### 1/5 — Behind the times *2025-10-24, version 2025.7.3.1* If you don’t have a California identification, you cannot open a CD. You can withdraw your funds as I did but, you can’t open a certificate of deposit. Not to mention Docusign. Why should I be surprised! ### 1/5 — Terrible bank *2025-10-19, version 2025.7.3.1* This bank making it extremely difficult to close out your account. It is such an inconvenience banking with them, there are no near by atms that you can deposit money into your account. I’ve had too many issues with them. I’m done! Now that I stopped my direct deposit now the app doesn’t work to access the little money that I have left. Worked fine before I stopped the direct deposit. ### 1/5 — Banking Black *2025-09-22, version 2025.7.3.1* Worst bank ever omg go to a traditional bank and save yourself the headache of banking Black. ### 1/5 — Disappointing *2025-09-12, version 2025.5.0.8* The last time I will EVER support a black business. It’s literally going to be a month since I ordered this card. I can’t connect to other accounts, I can’t move money. One thing you don’t do is play with somebody money. Unprofessional,unreliable, worse experience with a bank of my life ### 1/5 — H. O. R. R. I. B. L. E *2025-08-26, version 2025.5.0.8* One united gives bad custom experience. Almost impossible to speak to a human rep. They are not knowledgeable passing the issue to any system automated. Any request TO A HUMAN you are forwarded to submit online, email etc. The online system does not pay bills on time IF AT ALL!!!! Stealing the money never paying the payee. Again all inquiries are fwded to any system automated! The online system also does not transfer money to accounts and request. Completed robotically run! One united is not properly monitored or run by a human or intelligence. Too many hiccups the customer pays for. I’ve accumulated fees, unreceived funds transferred amd no response compassion or even apology from one united. H. O. R. R. I. B. L. E!!! DO BETTER ### 1/5 — Direct Deposit *2025-08-06, version 2025.5.0.8* Switched to this bank because I expected pay to con few days early as advertised. 4 dd approaching no early dd. ### 1/5 — Issues logging in *2025-06-20, version 2025.2.2.3* I’ve been trying to log in for an hour now. I received the code, reply back and I’m still stuck on the log in screen. It’s annoying, if I knew I would have these problems, I wouldn’t have opened an account. ### 1/5 — Finance with a side of attitude *2025-04-25, version 2025.2.2.3* Without a doubt THE WORST bank I’ve ever had to deal with. The incompetence is off the charts, not to mention their debit cards only work with Apple Pay when they feel like it, can’t use PayPal, can no longer use Zelle and they will charge you for EVERYTHING. And everything comes with a hefty serving of black attitude, especially on the phone. The ONLY reason I came to this bank is because I’m black and wanted to support my people. But this bank is a BIG mistake. Bank with them at your peril ### 1/5 — Update periodically More Bank Branch *2025-04-04, version 2025.2.2.3* I LOVE THE BANK IT SELF BUT WITH NO BRANCHES AROUND AND THE APP DOES NOT GET UPDATED MONTHLY NEEDS A CHANGE AND UPDATES ***UPDATE THE APP MORE ***GET MORE BRANCH LOCATIONS PARTNER WITH ZELLE PLEASE One UNITED LOVE US GET US TOGETHER ## Most praised reviews (10 highest-rated) ### 5/5 — OneUnited Bank Is The Best! *2026-07-31, version 2026.07* The best banks you can ever have! Their customer service is phenomenal, accurately helps solve your problems & one of the best banks I’ve had thus far. Thank You OneUnited! ### 5/5 — Banker at OneUnited bank *2026-07-21, version 2026.04.02* I have been with one united bank for years and any problems I have had they handle immediately and they alert me and handle any fraud and block immediately if they feel it’s suspicious ### 5/5 — One of BEST *2026-07-16, version 2026.04.02* This by far is one of the BEST banks I’ve ever had, they are understanding and caring when it counts! ### 5/5 — Growing and Thriving *2026-07-14, version 2026.04.02* OneUnited Bank is always finding ways to improve and I love that. Not only are you supporting a good cause when you bank, but you’re also a part of a growing and thriving community ### 5/5 — Black owned *2026-06-29, version 2026.04.02* Excellent ### 5/5 — Works good *2026-06-27, version 2026.04.02* It’s good ### 5/5 — Best bank ever! *2026-05-22, version 2025.10.02.0* A must have! ### 5/5 — 👑‼️ *2026-05-12, version 2025.10.02.0* Best bank ever ### 5/5 — Much better experience *2026-05-04, version 2025.10.02.0* I’m shocked that I can give a positive review of One United Bank since I used to experience bad customer service and a horrible phone system. Now, much better customer service that gives you the correct answer and a phone system is having you talk to the right staff not wrong customer support team or wrong department. I hope One United Bank stay customer friendly with right information and keep the new good phone system. ### 5/5 — The best *2026-03-25, version 2025.10.2.* This has turned out to be the best banking I’ve encountered.. I love the fact that I push my culture my people by simply using this banking establishment and the app makes it a great experience . #TurtleIslandOriginals --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*