# On/Go — user reviews > 142 indexed App Store user reviews of On/Go by Intrivo Diagnostics, Inc., rated 4.84/5 from 51,979 ratings. - Source: https://appshunter.io/ios/app/ongo/id1565398009/reviews - App overview in markdown: https://appshunter.io/ios/app/ongo/id1565398009.md - Rating breakdown: 5★ 47,168 · 4★ 3,153 · 3★ 700 · 2★ 231 · 1★ 705 ## What do users think of On/Go? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🚀 Convenient at-home testing - 🚀 Clear instructions and app guidance - 🚀 Reliable and accurate results - 🚀 Useful for travel and gatherings - 🚀 Appreciated for high-risk family members **Cons** - 🐛 App login and account creation issues - 🐛 Buggy app performance and camera integration - 🔒 Privacy concerns with required personal information - 💰 Expensive compared to other test options **Commonly reported bugs** - App failing to register test results - Inability to view past test history in app - Expiration date issues with test kits **Most requested features** - Ability to add and test multiple family members - Automatic result interpretation without manual input - Louder and longer timer alarm - Compatibility with existing COVID-19 passport apps ## Newest reviews (20 of 142) ### 5/5 — Ez to use *2025-05-28, version 4.8.1* Ez to use and ez to remember how to use each time. Directions simple just hard to read. Need bolder or bigger type. Otherwise love On/Go. ### 5/5 — Fivestarreview *2025-04-16, version 4.8.1* Excelente ### 5/5 — Covid test *2025-03-03, version 4.8.1* Easy to use and easy to read. Very simple. ### 5/5 — On/Go is a great asset for those who need an at-home test *2025-02-21, version 4.8.1* I use the On/Go test every month in order to safely join my older women friends in an intimate outing. The easy to use, accurate On/Go test has been great. And continues to be so. ### 5/5 — Simple. Accurate. Easy. Responsible. *2025-02-18, version 4.8.1* With the new variants it’s important to test twice. I do my first on the 5th day after possible exposure and my second on the sixth day, 24 hours from the 1st test. The app and the test are both so easy to use and the results are among the most accurate for home tests. Highly recommended if you value those around you and their health. Please be responsible. #MaskUp ### 5/5 — Test *2025-02-07, version 4.8.0* Still negative ### 5/5 — Quick Results *2025-01-29, version 4.8.0* Overjoy! ### 5/5 — Makes Testing Easy *2025-01-28, version 4.8.0* I appreciate the step by step and easy to understand instructions that come with this Covid test kit. I also like the little pop out dot that makes the test tube stand up for convenience. ### 5/5 — The OnGo Test and app are simple to use *2025-01-07, version 4.8.0* The app and test are simple to use. The video is helpful. ### 5/5 — Accurate *2025-01-02, version 4.8.0* Easy to use ### 5/5 — Dave Covid test *2024-12-27, version 4.8.0* Yes ### 4/5 — Sigma *2024-12-27, version 4.8.0* Good ### 4/5 — Test kit *2024-12-26, version 4.8.0* This is a great at home test kit. The app makes testing for Covid simple and quick. ### 5/5 — Christmas test *2024-12-25, version 4.8.0* Okay ### 3/5 — Easy but buggy *2024-12-23, version 4.8.0* Easy overall but camera unable to focus to complete the last step of taking the result photo ### 5/5 — My First experience with On/Go Covid-19 Testing *2024-12-20, version 4.8.0* Wow!!! That was pretty simple, Thank you. 🙏 ### 5/5 — Great app! *2024-12-18, version 4.8.0* Super easy and super helpful!! ### 4/5 — Covid testing *2024-12-18, version 4.8.0* Pretty easy ### 5/5 — Great app! *2024-12-08, version 4.8.0* Very easy and convenient app for administrating Covid tests. ### 5/5 — Great app *2024-11-26, version 4.8.0* Easy COVID testing and was able to arrange prescription and delivery in just a few clicks. ## Most critical reviews (10 lowest-rated) ### 1/5 — Complete Pain ITA *2024-10-20, version 4.8.0* Excuse to buy their products could not use ### 1/5 — Serious ux issue when connecting to treatment options *2024-08-11, version 4.8.0* Accepted my photo of my id; two hours later says it wasn’t accepted. And, requires you to enter meds already taking to request treatment. Can’t enter more than 4 medications; the “add medication button” stops working. Also, entries disappear under keyboard and this means you can’t see when your phone autocorrects something (Fenofibrate does not = “definite”!) If you enter more than three meds you lose the button to “continue.” The UX and information flow is really awful. ### 1/5 — Too complicated. Way way too unhelpful *2022-11-26, version 2.40.3* I’m bright fully vaccinated against covid and flu PhD retired university prof rendered 98% wimp by creeping feeling more ghastly by the hour. I lnew i had these tests in cupboard (purchased in mid September) but doing more was a big ask — no. So i went to bed. This morning still feeling awful on wimp guage i managed to open box. Scanned Q which said they expired in sptember 2022. The packets inside say they expired January 2022!! My adult children asvise i take test anyway but - ilwait till hey stop by in hpur or so. As i can barely manage texting THEM i really cannot handle your service’robot’ who’s sittin in for a real person st you help center. I have not gone so far ss giving yhe personal details other reviewers complain of, and won’t. So in all, no. One star cos not possible to give zero. ### 1/5 — It’s pretty I guess? *2022-10-07, version 2.38.1 (555)* I just wanted to do a test. But first I had to jump through a bunch of hoops to sign up. And there’s no FaceID or TouchID for when you have to log back in. It asks for a LOT of information with no immediately clear reason why. Not sure if it’s the fault of the app or iOS 15, but this is all too happy to close in the background, requiring you to start over. And when you test? It demands to hold your hand. The entire way. You gotta tap through each step, wait for a timer each time, take a picture of the test cartridge ONLY at the end… it’s frustrating! I read the paper (gasp!) instructions sent with my test, figuring I could handle the app set-up during the 10-15 minute wait for the results. Nope, the app wanted me to start over. I figured I could work around that by taking a picture of the test and presenting it to the app when it was finally ready. Nope, the app accesses the camera but not existing pictures. I’ll only buy so many kits - only swab my five year old’s nose so many times - trying to keep this app happy before giving up. This time around it was three. ### 1/5 — Doesn’t Work *2022-09-23, version 2.38.1 (555)* Tests work, but getting the results properly recorded proved almost impossible. Instructions are clear until the final critical part of the process. Too many other points of failure to list here. Only positive reviews are solicited, so the rating score shown here today of 4.7 out of 5 is probably grossly overstated! ### 1/5 — Will not accept postal code *2022-04-07* I’m unable to finish the onboarding process. I’ve attempted several different formats for postal code yet the app will not allow me to move forward as the continue button remains disabled ### 1/5 — Miserable experience- never got my test results! *2022-03-19, version 2.25 (342)* Wow, I work in tech, so it isn’t like I don’t understand how to use an app. But this experience was awful. I couldn’t log in on my phone, even after reloading the app twice! It kept rejecting my valid email addresses. When I tried to get help, I got a bot that just kept telling me to reload the app. So I had to use my iPad. But even then, at the critical moment, it would take a successful picture of my results and not allow me to go to the results screen! Then it said I exceeded the time and my results weren’t valid. I had to Google the results to find out if I was positive (because the way they identify results on the indicator is also counterintuitive). I was worried about COVID, but taking this test was more traumatic! ### 1/5 — Disappointed *2022-02-02* My husband bought these tests instead of the over-the-counter tests we normally get. I am highly offended that I was required to get an app and make an account in order to take the test. I am an intelligent adult, fully capable of understanding simple directions for an at home test. These tests came with ZERO instructions in the box. "Get the app" was the only instruction I received. I feel like the personal information I had to enter in order to complete download of the app and "take the test" (including name, birthdate and zipcode) was too much. I then had to list symptoms, and take a picture of my test results. (Which were negative by the way, as I suspected) This is obviously a way for someone to keep tabs on who feels sick, who is testing, and who tests positive in certain areas. I am a responsible citizen. I have tested, and tested my family, more times than I care to admit just because I want to go the extra mile to keep others safe. I do not need "big brother" standing over my shoulder to make sure I do the tests right, or report results appropriately. I feel like my privacy was invaded, and if I have to buy these tests again - well, I just won't have home tests. I won't be going to urgent care to get tested when I suspect "maybe, but probably not", either so that will mean less symptomatic people tested. Great job, on/go. 🙄 **Developer response:** Hi pburke, we are so sorry to hear about your experience with On/Go. It is definitely not what we like to hear. First of all, please rest assured that protecting your information is our priority. We do not sell, rent, or lease user information to third parties. We would be happy to discuss this further if needed. Secondly, we very much apologize for not having instructions with your test kit. That is definitely a miss on our end, as all kits should come with their paper instructions -- in large part, because we do not require an app download to complete your test, we simply encourage it. With that said, please reach out to our team so we can make things right for you. You can get a hold of our team at 888-965-0301 or at support@letsongo.com. Again, we are sorry to have missed the mark, but thank you for letting us know as we continue to work on getting better every day. ### 1/5 — Too much info required, poor priorities *2022-01-20, version 2.18* Tried to take a test this morning as I was getting ready for work to make sure I was okay to go in. After not being able to find directions on the box I got the app. It’s ridiculous the app makes you put in an email, phone number and your name just to test. I would understand it being an option but having to put this info in before you have proper directions on how to take the test just shows your priorities are a bit out of place. This should be as easy as possible and instead it’s difficult and far too personal. Luckily I was able to go online and get the gist of what I had to do. ### 1/5 — Can’t create account on iphone *2022-01-11, version 2.16* iphone 8 running OS 14.8.1 won’t allow the account to finish creation. Allows input of email, click next… white screen with a greyed-out password-button at the very top almost off-screen, and the blue progress-bar also almost off-screen overlapping the button, no box to enter password, no way to scroll up to view/enter a password, so there’s absolutely no way to create the account. Have tried cold-restart of the phone, have tried uninstalling and reinstalling the app. Looks like No way to create the account on your website and then log in to the app. worthless if I can’t log in, yeah? at least my test was clearly visually readable as negative… ## Most praised reviews (10 highest-rated) ### 5/5 — Covid go test *2026-01-29, version 4.8.1* Awesome and easy ### 5/5 — Test 12/11 *2025-12-11, version 4.8.1* Good ### 5/5 — Amazing *2025-10-08, version 4.8.1* Love the entire kit that I bought through the DoorDash store at less then the cost of just a Covid test. It is the perfect go to if you have multiple kids and you know when the seasons roll around. I only wish they would include a flu test along with everything else ### 5/5 — Great app and testing. *2025-08-27, version 4.8.1* I love this app and the tests, clear, easy to interpret, and love the test timeline and sharing options. They are consistently improving the app and it shows! They’ve also been highly responsive to customer feedback, addressing minor issues raised with the next update. The recent update has a big improvement to the scan / photograph the test to interpret screen, it’s more seamless and user friendly now. I work with elderly and immunosuppressed people, so I test pretty often, and these are by far the best tests I’ve used! ### 5/5 — Need another timer! *2025-08-23, version 4.8.1* You have two 15 second timers and a 15 minute timer for the actual test but no 30 second timer for swirling the swab in the solution. It’s inconvenient. Please add a 30 second timer. ### 5/5 — On/Go is a great asset for those who need an at-home test *2025-08-15, version 4.8.1* I use the On/Go test every month in order to safely join my older women friends in an intimate outing. The easy to use, accurate On/Go test has been great. And continues to be so. ### 5/5 — First Home Test *2025-06-28, version 4.8.1* Great experience. Easy instructions. ### 5/5 — Simple. Accurate. Easy. Responsible. *2025-06-20, version 4.8.1* With the new variants it’s important to test twice. I do my first on the 5th day after possible exposure and my second on the sixth day, 24 hours from the 1st test. The app and the test are both so easy to use and the results are among the most accurate for home tests. Highly recommended if you value those around you and their health. Please be responsible. #MaskUp ### 5/5 — Covid tests *2025-06-12, version 4.8.1* Easy and quick! ### 5/5 — EZ Covid testing *2025-06-06, version 4.8.1* Simply the best way to test. Ez app with timers. A+++ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*