# Online Portal by AppFolio — user reviews > 363 indexed App Store user reviews of Online Portal by AppFolio by AppFolio, Inc., rated 4.80/5 from 5,300 ratings. - Source: https://appshunter.io/ios/app/online-portal-by-appfolio/id1376350358/reviews - App overview in markdown: https://appshunter.io/ios/app/online-portal-by-appfolio/id1376350358.md - Rating breakdown: 5★ 4,874 · 4★ 212 · 3★ 76 · 2★ 27 · 1★ 111 ## What do users think of Online Portal by AppFolio? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient for paying rent - 🚀 Maintenance requests - 🚀 Autopay option **Cons** - 🐛 Buggy app - 🐛 Login issues - 🐛 Payment processing problems - 💰 High transaction fees - 🔒 Privacy concerns - 🔒 Unauthorized charges **Commonly reported bugs** - App crashing or not loading - Payment issues (double charges, failed transactions) - Inability to close documents or navigate back - Accounts being deactivated or locked out **Most requested features** - Ability to switch between multiple accounts - Notifications for payments and maintenance - In-app messaging with property managers - Option to apply credits to payments - Easier document viewing and management ## Newest reviews (10 of 363) ### 3/5 — Bad service *2026-08-02* For having confidence in the application that I always pay through this platform, now I have a surcharge and they do not respond to my calls or customer service messages how irresponsible they are. ### 3/5 — Portal Access Difficulty *2026-07-15* Forget it trying to place a request for something that is broken within the 10 days of move in. You have to pay you utility bill ahead of time which for us was the water bill before moving in to be able to even access the portal. To place a maintenance request. ### 1/5 — Not Tenet Friendly *2026-07-06, version 1.48.0* The system was updated and it lost all my information for my lease. I had to pay a deposit AGAIN because my property manager said it didn’t show it in the system ### 1/5 — Can’t lay my rent !!! *2026-07-05, version 1.48.0* why will the app not allow me in suddenly go in and to pay my rent when it is due by today last day or relate fees? !! ### 1/5 — Won’t let me sign on *2026-07-05* This has happened twice where I go to pay my rent on the last day before it’s late and the app won’t let me sign on saying the app doesn’t recognize my password. Mind you I have my stuff saved so I shouldn’t even have to sign in. It keeps signing me out randomly then says it doesn’t recognize my password even though it’s the same one I always use. ### 1/5 — Come on *2026-07-05* Seriously? This app doesn't auto-apply a rent credit before running autopay? My landlord owes me money and to get it I'm going to have to wait until next month, shut off autopay, pay manually, and turn autopay back on? Not that anyone using this app actually has a choice, but the devs dropped the ball so hard on basic functionality here. ### 1/5 — App not working *2026-07-02, version 1.48.0* The app stoped working and I can’t pay rent anymore ### 1/5 — New log in problems *2026-07-02, version 1.48.0* The app was recently updated and now my log in doesn’t work. And the link to reset my password doesn’t work. And the link to help FAQ doesn’t work. ### 1/5 — Lazy *2026-07-01, version 1.48.0* Lazy landlord scum ### 1/5 — Can’t pay little by little *2026-06-30, version 1.48.0* We normally pay 400 one week & another 400 the week after I can’t even make split payments anymore so I’m going to be late paying it. I pay what I have when I have it ## Most critical reviews (10 lowest-rated) ### 1/5 — Tripping with the transaction fee *2026-08-13* Yall or tweaking with that upcharge on the transaction fee how it go from $10 to $30🤔 like yall are absolutely tweaking worst app after that everyone give them a one star they literally are trying to just take your money for the heck of it. $10 is already high but to increase it to $30 terrible app ### 1/5 — AI chatbot sucks *2026-08-12, version 1.51.0* new AI response system for maintenance request is unhelpful and makes communicating with maintenance a hassle. constantly summarizing things wrong and misunderstanding what I need. totally unnecessary addition of a useless unaccountable middleman. let me fill out my own maintenance request! ### 1/5 — Received confirmation *2026-08-10, version 1.51.0* I am positive there’s something here: I was sent 2 confirmation emails, and given a confirmation number. 3 DAYS LATER notified of late payment. Went to contact management in app, cant do it. Welp im going to try my hardest to never use this app again. ### 1/5 — Online portal *2026-08-09* It won’t update won’t let me get into pay my rent. It has been a headache. I’ve been trying for almost a week. This is ridiculous. Unacceptable and it is causing me problems and they’re telling me to figure it out but if it doesn’t let me in to do anything, how do you figure anything out really do not care for this very very unhappy and no one to talk to ### 1/5 — App doesn’t offer e-checks to avoid fees *2026-08-02, version 1.51.0* Legally landlords are required to accept checks. This app doesn’t take them despite having the capability. ### 1/5 — Heinous AI *2026-07-31, version 1.51.0* absolutely awful. I assume the 5 star ratings are all landlords who are thrilled that they can spend even less time doing their jobs because the AI just closes and merges tickets. It also mislabels tickets and provides inaccurate summaries. And guess what? If you mention that something is not up to code then the AI just deletes that part. We wouldn’t want an electronic trail of tenants knowing their rights and expressing them, would we? No, we are here to serve our slumlord overlords like good little bootlickers. ### 1/5 — Can’t login *2026-07-27, version 1.50.0* Honestly it’s not worthy i can’t even login no matter what ### 1/5 — Closing pdf documents *2026-07-27* There is no close or back button when you want to go to previous screen after opening pdf document. Every time you have to close the app and re open. Please fix this. Amazing something so basic is broken. Very annoying! ### 1/5 — BROKEN. *2026-07-22* I have tried everything to log in. Downloading multiple browsers, setting them to default, redirecting- but because they block safari despite it being the one natively enabled ON THE APP because my device is IOS, it won’t allow me to use the app. Terrible, not made for iPhones at all. Might as well not even be on the apple app store. BROKEN PLEASE FIX! ### 1/5 — Can't upload renters insurance *2026-07-16, version 1.50.0* App has no button to upload current insurance policy to app under insurance tab, only to purchase new insurance. ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente *2026-08-06, version 1.51.0* Muy buenas atenciones ### 5/5 — Awesome *2026-08-04* Mr. Matt is awesome and always make sure, he takes care of my kids and my needs. I have been renting with them for quite some time now and it’s always been a great experience. Thanks Property Management for going above and beyond for our needs ### 5/5 — Great customer service *2026-08-01* They have great and amazing customer service. Everything with my property is taken care of. Loved it so much I decided to extend to lease. The maintenance team they send out does an amazing job as well. Thank you for your services. One happy tenant here. ### 5/5 — Good home *2026-07-30, version 1.51.0* Good job ### 5/5 — Great app *2026-07-30* When using this app, it is so easy to pay rent, and it is very fast. It’s great if I ever need to reach out to our maintenance team to submit a maintenance request, or check anything within our rental agreement! ### 5/5 — Great Option *2026-07-27, version 1.50.0* I use this app to pay my rent and there’s an option for maintenance request. I did pay with a credit card once without realizing it and was charged 60.00 extra…. Never Again! Anyway, still a great way to pay ### 5/5 — Painless move in! *2026-07-22, version 1.50.0* So efficient! One stop shop! ### 5/5 — NBS Rental and AppFolio *2026-07-16* It's a really great job for teamwork and a lot of people take care of people who have an online portal by AppFolio, very is trusted! Online ### 5/5 — Very good *2026-07-07, version 1.48.0* Very good ### 5/5 — SCS Swiderski *2026-06-29* This app been amazing to use for our apartment complex. Everything from payment info to the documents we signed from day one is at a press of our fingertips. 5 out 5. Have no issues very easy to navigate through --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*