# onn. ItemTracker — user reviews > 41 indexed App Store user reviews of onn. ItemTracker by ShenZhen Lenze Technology Co,.Ltd., rated 1.79/5 from 97 ratings. - Source: https://appshunter.io/ios/app/onn-itemtracker/id1525050067/reviews - App overview in markdown: https://appshunter.io/ios/app/onn-itemtracker/id1525050067.md - Rating breakdown: 5★ 9 · 4★ 5 · 3★ 8 · 2★ 10 · 1★ 65 ## Newest reviews (15 of 41) ### 1/5 — Bunch of bugs *2024-01-01, version 1.1.2* Lots of bugs and what not the app was literally not prosessing literally most of the things that are labeled in the instructions aren’t labeled in my app it’s just a blank white space also it wouldn’t connect to my item tracker it’s was just bad all around I can’t say there was any good in this and I never leave reviews but the entire app was like down or something ### 1/5 — Absolute garbage *2023-07-28, version 1.1.2* The tags that go to this are cheap and the batteries leak. Had mine for 20 days and they stopped working. I opened it up to see if the battery needed to be changed but the battery eroded the entire tag so it’s useless now. ### 1/5 — GARBAGE!!!!! *2023-04-28, version 1.1.2* App doesn’t connect to tracker. Total junk. Don’t waste a penny on this f@*cking garbage!!! ### 1/5 — Don’t waste your time *2023-04-17, version 1.1.2* This app doesn’t work. To get started just turn on the device then go to the “find my” app any apple iPhone and add your device there. ### 1/5 — Doesnt even work *2023-01-15, version 1.1.2* It will allow you to Click your tag, But there is litterally no rext at all, Plus im pretty sure it tracks you. ### 1/5 — Doesn’t work *2022-12-16, version 1.1.2* Ugh, the device won’t even show up in the app so this is completely useless. Why did they bother to roll this out when it doesn’t even work?! ### 1/5 — Won’t connect to tracker *2022-12-10, version 1.1.2* This app gets zero stars. When I open the app and have changed battery in tracker redownload the app still can’t get the tracker to connect to app. ### 1/5 — Doesn’t work! *2022-06-24, version 1.1.2* The app will not show tags when trying to add them. Also the settings are non functioning and no text shows up under each option. This app needs to be repaired and updates immediately. ### 1/5 — Won’t even let me connect my first tracker *2022-05-14, version 1.1.2* Stupid app is so underdeveloped that I can’t even add my first device. Want my money back now it’s so ridiculous and so unsophisticated their app is just so depressing and sad how undeveloped it is waste of money waste of time trying to tag them to the app I’m so irritated I’d rather have tile and spend extra money unfortunately I don’t have the money but my children lose their many times. ### 1/5 — Meh *2022-04-30, version 1.1.2* I guess yeah you can find your stuff but the app is literally a blank screen. It’s such an easy fix I don’t understand why they haven’t corrected the problem. ### 1/5 — Doesn’t work *2022-04-05, version 1.1.2* App doesn’t load or work for keys. Useless so far need refund. ### 1/5 — Astonishingly Bad *2022-02-21, version 1.1.2* Where to start? As other reviewers have noted the app itself is hilariously buggy — the app’s own thumbnail often doesn’t show any logo, dark mode makes all the text disappear, the toggle options have opaque names and no explanations, the double-click feature to make the connected phone ring also inexplicably initiates a recording feature so you can listen to bad recordings of the app’s ringtone later, the graphics are super low-res and fuzzy in a “I’m 14 and only had access to torrented Photoshop 7” sort of way, etc. That’s all bad enough if, but might be worth suffering through for the savings if the trackers actually worked. But they don’t. Out of the package I’m setting up now, one never worked at all, one worked for a few moments but lost and never regained connection, and one appears to be working “normally,” though clearly that’s not saying much and I’ve no idea how long it will last. Obviously I’ll be returning the whole lot of them to Walmart; they aren’t worth even the hassle of having them replaced under warranty. A truly awful product that might as well be a scam. ### 1/5 — Batteries, batteries, batteries *2022-01-30, version 1.1.2* Batteries were already dead when I first open the package. Replacement batteries only lasted three days. Other than that they seem to work the way they are described. ### 1/5 — Batteries are old . representative ignorant *2022-01-19, version 1.1.2* I just called in to onn brand tracker devices, I could not get the trackers to pair with my phone an iPhone and so I called customer service, The representative knew less about his product than I did and I actually bonded the device to my phone and eventually to my keys and so forth... when I asked the representative to send me a fresh battery since I had just removed it from its packaging as a Christmas gift to me from my boyfriend, and because The device's battery should have been fully charged and operable,I asked him to send me a battery, he told me that I would have to "go to Walmart with a receipt,"and Walmart would supposedly provide me with a battery!! I replied to the representative that I would never go to the person who gave me the gift and asked them for their receipt! that that would be humiliating to both me and my friend who gave me the gift, I said that that would be very rude of me to ask the person that gave me the gift For his or her receipt, from a Christmas present, I asked to speak with a customer service supervisor to reason with him about how that would be a very humiliating and embarrassing request for both myself and my nice friend who gave me a gift the representative hung up on me!!! I will not purchase another on product and I will tell my friends who are considering a purchase of on products that I do not recommend them and that their customer service representatives are rude and have no sense of what is morally right and wrong, and if the battery is more than half dead when I'm taking it out of the packaging then I would say that their manufacturing and customer service procedures process are not very good, and do not reflect any sense of moral right and wrong, I would not purchase another on product unless absolutely necessary, and I'd certainly make sure that whatever you buy is fully functional before I would purchase it, because I knew more about the trackers than this customer service representative and he was of absolutely no use whatsoever and was very rude in hanging up the phone ### 1/5 — Epic fail *2022-01-15, version 1.1.2* I don’t know why I thought Walmart was going to start doing decent electronics. This is the worst final product I’ve ever seen!! Amazed to see it’s existed for over a year and the app is literally unusable 😂 amazingly bad ## Most critical reviews (10 lowest-rated) ### 1/5 — Earbuds constantly pause themselves and this app does not help *2026-02-21, version 1.1.2* Garbage app for garbage products, do not buy these ### 1/5 — Bad isn’t even the word *2025-10-26, version 1.1.2* Straight junk don’t pair can’t find can’t add can’t do nothing. Basically I threw $20 out the window ### 1/5 — Doesn’t Work *2025-10-17, version 1.1.2* Doesn’t Work The End ### 1/5 — Your app *2025-08-28, version 1.1.2* Doesn’t even work at all and can’t get it to notice that I have over 4-5 devices that are by the vender… why is it not working?? ### 1/5 — ?? *2025-07-26, version 1.1.2* Doesn’t work. Would be super useful if it did ### 1/5 — Terrible *2025-07-18, version 1.1.2* It just doesn’t work at all and there’s no help resources. ### 1/5 — Doesn’t work at all *2025-06-21, version 1.1.2* Terrible App. Don’t waste your time. Does not work at all. Can’t even connect tracker to the app at all! GARBAGE!! ### 1/5 — Garbage *2025-01-15, version 1.1.2* Don’t waste your time with the app nor the device. App doesn’t work and find my does not see device ### 1/5 — Trash *2024-10-09, version 1.1.2* App is trash doesn’t hook up to speaker, wish I had known would have purchased a better brand. Very disappointed and frustrated… 👎🏼👎🏼👎🏼👎🏼👎🏼 ### 1/5 — doesn’t work *2024-01-19, version 1.1.2* the trackers down even show up in the app ## Most praised reviews (10 highest-rated) ### 5/5 — Apps junk but that doesn’t matter *2023-03-05, version 1.1.2* With apples more extensive “find my” app which works with the onn item tracker and utilizes half of the worlds phones as a way to connect and report your item items location you’d be stupid to use this app. Your onn device appears as if it was an AirTag in the app on the same screen. The only advantage that AirTags have over the on tracking device is that it has precision location tracking. But for a price tag that is twice as much as ### 4/5 — Wow, who’d have thought…? *2022-07-28, version 1.1.2* Device: iPhone 11; iOS: 15.5; Trackers: 3 - rectangular shape, 1 black, 1 mint green & 1 dark blue; App version: 1.1.2 (This darn review won’t stay spaced so it’s understandable, so please forgive the lack of proper spacing to make it easier to read? Thank you!) So, the way my day’s…well, year’s been going, after reading all these bad reviews, I fully expected my trackers & the app not to work for me also? Strangely, they all work?! Well, technically, all the batteries were dead & I had to change each one, but, luckily (& I DON’T have good luck in the past few years), I happened to have exactly 3 new ones of that size/strength. The only problem I’ve had is in the app’s settings section: there’s an option to “Double Tap to Record” along with a toggle button. I toggled it on & double tapped where it literally said “double tap” & an alarm started going off, I had no idea what it was supposed to be for because there’s literally NOTHING about it in the instructions that came in the package or the ones in the app & I wasn’t able to get the alarm to stop & had no idea what to do? I finally started clicking (double tapping) all over in the app & the alarm went off & as soon as it did it took me back back to the screen that’s white & all lined, like a piece of paper, that double tapping the “Double tap” toggle took me to & there was a file with a date then “.wav” as a file extension, but I deleted it because I thought I was supposed to record a message with my voice or something? Well, I think it was supposed to record that alarm that went off when I double tapped it, but it won’t do it a second time. So, since I have NO idea what it’s supposed to even be for & the rest of the trackers all connected to the app & are working fine, I figured I wouldn’t push my luck any further, after the way my day’s been going & all the problems the other reviewers had! So, as much as I hate to be the “bad guy” here, it’s working great for me? Sorry guys! I needed a win this time, though, so please don’t hate? Oh, I haven’t tried dark mode, but I don’t care for it anyway, so if it affects the ability to see in the app I’ll just turn it off. Lastly, the developer can’t do anything about ANY of any of you other reviewer’s problems if you don’t list your device type, iOS version & app version # - just something to consider? I’d save myself some grief by adding it to ALL my past app reviews & reviews in the future? It saves you from having to email them regarding your issue(s), so it saves you time & helps you AND the devs. And I only gave 4 stars because of the dead batteries. ### 4/5 — Good app *2022-04-20, version 1.1.2* This app is pretty decent. I am usually on the fence with Onn Products. You can find your items if you can’t find them and I also like this that you can make alarm if you go out of range. I have to give it 4 stars because the it is not dark mode friendly. If you have dark mode enabled. You can’t see all the text. Because the app is in a light mode which makes the text white and unable to read. So Onn or app developer, if you are reading this, please fix this problem. ### 4/5 — No words *2021-01-15, version 1.0.8* The app works properly but all the functions are wordless: I use the manual to understand what I’m doing because, even if the screen is wordless, the buttons works. The only written part is the one related to the tones. Without this issue, you would have had 5 stars. Bummer! ### 3/5 — It’s ok *2022-11-30, version 1.1.2* App works fine but when dark mode is enabled the text within the app vanishes… the app has the be open in the background for you to find your phone with the double click method… no background refresh option here…. Guys FIX IT ### 3/5 — Eh *2021-06-03, version 1.1.1* Could definitely have used more common knowledge when creating this app. While it’s useful, it’s complicated. Blank areas where text should be make it almost impossible to successfully utilize close to if any functions. Also the tracker itself broke in less than 3 months. It would be worth it to pay the extra buck for something better. ### 2/5 — Keeps closing out *2022-06-08, version 1.1.2* Whenever I try to use camera or access photos it closes out😩 ### 2/5 — Need to take off clicking when walking off *2021-11-18, version 1.1.2* I would give it a 5 star if you could make it to where I can connect and disconnect without it clicking like if I have lost it. Not bad for price though ### 2/5 — Functional but not much else *2021-11-17, version 1.1.2* It could be a decent app but for some obvious missteps in design. In dark mode the text disappears but otherwise the app doesn’t change which makes it mostly useless at night unless you turn off dark mode. The graphics are fuzzy around the edges not a hinderance to functionality but amateur none the less. Like another reviewer said, it’s a Walmart product so you get what you pay for. ### 2/5 — Wow *2021-04-23, version 1.1.1* Not every toggle has text next to it. There is just an empty space and a toggle I can switch on or off. But I don’t know what it does! It’s by Walmart so you get what you pay for. Tile would’ve at least had an app with text showing up where it needs to. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*