# Ono Hawaiian BBQ — user reviews > 143 indexed App Store user reviews of Ono Hawaiian BBQ by Ono Management, LLC, rated 4.90/5 from 17,638 ratings. - Source: https://appshunter.io/ios/app/ono-hawaiian-bbq/id1586342571/reviews - App overview in markdown: https://appshunter.io/ios/app/ono-hawaiian-bbq/id1586342571.md - Rating breakdown: 5★ 16,316 · 4★ 813 · 3★ 210 · 2★ 68 · 1★ 231 ## What do users think of Ono Hawaiian BBQ? Overall sentiment: neutral **Pros** - 👍 Easy to use app - 🚀 Quick and easy ordering - 🍽️ Delicious food - 💰 Great value for money **Cons** - 🔒 Concerns about cyber security - 🐛 Glitches and bugs - 💳 Lack of payment options (e.g. Apple Pay) - 🏆 Lack of rewards/loyalty program **Commonly reported bugs** - App not working or crashing for some users - Issues with account creation and login - Checkout process too complicated **Most requested features** - Add Apple Pay option - Improve customization options (e.g. sides, sauces) - Implement a rewards/loyalty program - Enhance promo/coupon system ## Newest reviews (18 of 143) ### 3/5 — Coupons rewards *2026-09-06, version 1.4* Better rewards and coupons should be offer. The apps friendly though, i wish though. ### 4/5 — Good food, Buggy app *2026-08-23, version 1.4* The food is good. The app is buggy I.e… freezing white screen when checking out, slow loading times. Other than that, good food. ### 1/5 — Been broken and unusable for months *2026-07-25, version 1.2* Impossible to use or place orders. It’s completely bricked and hasn’t been updated in months. Needs to be fixed. ### 1/5 — Flaw in cancelling orders through the app *2026-07-24, version 1.2* Ordered through the app and wanted to cancel it. Said to contact the store to cancel/refund order, then when I contacted the store they said they can’t do anything because I ordered from the app. Tried to find any other number/service to call but they kept redirecting me to the store and the loop continued. Terrible app design, there should be a way to cancel/refund an order through the app. ### 1/5 — Terrible *2026-07-24, version 1.2* Why does nothing work ### 1/5 — Broken app, needs fixing *2026-07-24, version 1.2* The app used to work fine but all of the sudden, there is nothing I can do to login. The app shows me blank app screen when I login. When trying to login through webpage, it has me do crazy nine-step human verification. After suceeding, it tells me that my password is incorrect (it’s correct!). After resetting password, I am put through the nine-step verification again. After succeeding, it tells me again my password is incorrect. I try to create a new account with different email but it won’t let me sign up saying too many sign up attempts have been logged. There is no help case or number to report the issue. Local stores can’t help with account issues. Terrible app and service from Ono and Olo. ### 1/5 — Cannot place order *2026-07-23, version 1.2* Need to sign up. But every attempt triggers too many sign up attempts. Oh well. ### 2/5 — Pretty Bad App *2026-07-14, version 1.2* App is not easy to use for catering and calling the store is a waste of time. It’s a bummer because I like Ono but they need to get it together with their app and their customer service. ### 1/5 — Impossible to login *2026-07-03, version 1.2* Cannot login after app requires relogin. Password reset does not work and yes I did check spam. Guess I’ll take my money elsewhere. ### 1/5 — Broken app, needs fixing *2026-06-28, version 1.2* Their app used to work fine but recently, it’s having issues. If you’re logged in to the app, it will not load pages. You only see a white background. You cannot place an order. The same issue occurs on other restaurant app that this developer made (California fish grill). Needs fixing ASAP. ### 1/5 — Absolute Trash *2026-06-24, version 1.2* App is so inconsistent. I can't login to current account, won't allow password reset, won't allow to create new account. Basically, I don't think they want people to order from them. I can login on a computer, but can't edit personal info (ie phone # change) , it prompts to go through the app. And then cycle just continues. ### 1/5 — App does not work *2026-06-18, version 1.2* Horrible app, does not work at all ### 1/5 — Your app is broken. Please fix it *2026-06-14, version 1.2* The app completely glitches and breaks down every time I login in to my account on my smartphone. Please fix it because it’s very annoying. ### 2/5 — App needs updating *2026-06-09, version 1.2* Not able to deselect salad on the app. So for example, if I want 2 rice 2 mac salad, can’t do that. Please fix. ### 1/5 — Missing food *2026-05-18, version 1.2* Missing food ### 1/5 — App is broken now *2026-05-09, version 1.2* As of 4/26 the Ono app is bugged. Haven’t seen any updates in the last month and on 5/8/26 it’s still bugged. ### 1/5 — App doesn’t load correctly *2026-04-30, version 1.2* Fix ur app i cant order online. ### 1/5 — Keeps crashing as of 4/2026 *2026-04-30, version 1.2* The app freezes and crashes. Completely unusable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to locate nearby stores *2026-08-27, version 1.4* It’s been a long time the app hasn’t been able to locate nearby stores. It’s very user unfriendly ### 1/5 — No ApplePay *2026-08-17, version 1.4* Read Title ### 1/5 — App freezes *2026-08-15, version 1.4* App crashes too much, bugs out and doesn’t let me place the orders it’s better to call it in through phone ### 1/5 — No Apple Pay *2026-08-09, version 1.4* Need to start taking Apple Pay ### 1/5 — On line is awful *2026-08-09, version 1.4* They put these specials online but the codes don’t work and you give up. Did better Ono ### 1/5 — App Shows Blank Screen *2026-08-07, version 1.4* I loved how convenient the app has been in the past for placing orders, but now it has a glitch where it won’t load and is a blank screen. It’s been like that for well over a month and nothing has been done to change it. So please app developers fix the glitch. Thanks! ### 1/5 — App is useless *2026-08-03, version 1.2* The app is filled with glitches. Never remembers password. Blinks constantly when trying to place an order or check account settings. ### 1/5 — Garbage *2026-08-03, version 1.2* Keeps login out and asking to reset pswd. Can’t order stuff listed on emails. ### 1/5 — Amazing food but app sucks *2026-08-03, version 1.2* Food is always good, sometimes portions are small But app is extremely irritating. Online ordering is supposed to be convenient. ### 1/5 — No Apple Pay *2026-07-27, version 1.2* Why don’t we make things easier and add Apple Pay 🪦 ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-08-09, version 1.4* A++++ ### 5/5 — App and website doesn’t work *2026-08-08, version 1.4* Haven’t been able to order online anymore. ### 5/5 — 4 Mixed BBQ Plate *2026-04-12, version 1.2* I had that plate for the first time today. It was a good portion of food and everything was fresh . I really enjoyed the meal. ### 5/5 — Bomb . COM *2025-08-13, version 1.2* My fave food of all time !! ### 5/5 — Ya *2025-06-20* Great food plenty of sauce mince sodas, always does the job good pick if it’s just you or the whole family, I just the would come with a different way to store sticky rice. 9/10 ### 5/5 — Great food and service *2025-04-26* Food is always delicious and on point. Customer service very friendly and helpful ### 5/5 — TANGINAMORNING *2025-04-12, version 1.2* TANGINA ANG SARAP AMPUCHA!!!SULIT NA SULIT!!!NAKAKABUSOG AMPUCHA!!! ### 5/5 — A good app which has its savings! *2025-03-21* Would recommend for those who wish a speedy checkout and take advantage on online specials! ### 5/5 — Intuitive Interface + Cheap Delivery *2025-02-20* The app is very easy to use once you login (select login with “olo”). Ordering through the app saves a lot of money compared to using other delivery services. My only recommendation would be to add a “promos” section. ### 5/5 — Love It! *2025-01-13, version 1.2* Great food like always. Keep the good job --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*