# OnPay Mobile — user reviews > 32 indexed App Store user reviews of OnPay Mobile by Onpay, Inc, rated 4.80/5 from 374 ratings. - Source: https://appshunter.io/ios/app/onpay-mobile/id1625953965/reviews - App overview in markdown: https://appshunter.io/ios/app/onpay-mobile/id1625953965.md - Rating breakdown: 5★ 334 · 4★ 27 · 3★ 4 · 2★ 2 · 1★ 7 ## Newest reviews (12 of 32) ### 1/5 — bank info *2024-01-20, version 1.0.0* cannot edit bank information or split check. please fix ### 1/5 — pls debug the app *2024-01-12, version 1.0.0* fix ur code my entire staff is getting a TypeError after 3 second of using the app ### 1/5 — Trash *2023-09-16, version 1.0.0* This whole program is trash! I can’t log into my account on the app or online. It asks for a “multifactor code”then never sends one. Never let’s you just log in without one. I have checked my spam folder my email my backup email, nothing. Then it doesn’t give you the option to select that you did not receive the code or to contact support. Total waste! ### 1/5 — Doesn’t work *2023-08-31, version 1.0.0* Despite loading, deleting, reinstalling multiple times, this app always generates an error message. Worthless. ### 1/5 — Can’t log in as a 1099 employee *2023-06-17, version 1.0.0* If I just go to the web browser on my phone and log in via the website it works just fine. Meanwhile, the dedicated app will take my login and verification code but refuses to give me access to any information. What a joke, avoid at all costs. ### 1/5 — Cannot log in ever *2023-05-12, version 1.0.0* I haven’t been able to log into my account for months now via the app. And every time I try to log in on the website via my phone it never recognizes my phone and have to verify it’s me every single time ### 1/5 — Not functional *2023-04-01, version 1.0.0* Can’t log in as a contractor apparently to access pay info or 1099 info. Other payroll services we’ve used in the past allow this from their app ### 1/5 — Waste of time.... *2023-03-16, version 1.0.0* If you can help it don't use this app. "App", every time I log in something has changed. I used to be able to use Face ID, that was OK, sometimes. Now the "App" wants two forms of verification one being password (ok) then it it sends a code to verify its you (really, ok) then redirects you to the website anyway (why have an app?) Then there is a 50/50 chance that you get in. Look the info that I provided in the "App" is good, it is one of the better ones, however getting in is such a pain. ### 1/5 — Not Ready For Prime Time *2023-02-10, version 1.0.0* We were unable to access our account. It opened, we were able to be a user, but our company information was not there. So, it’s a useless app right now. Sad, I expected more. ### 1/5 — For W2 workers only *2022-12-25, version 1.0.0* App is very limited ### 1/5 — Complete the app *2022-11-30, version 1.0.0* No information listed. Company needs to complete the app before releasing. Have called the company with different answers. One said they don’t know when the app will be ready, other said it should be ready in Nov/Dec. ### 1/5 — Garbage but also useless *2022-10-11, version 1.0.0* I downloaded this for payment through a company I am doing contract work through. The app is trash, I have to use the website because this app has not one time successful worked for me. You sign in and it send you a verification code, then every time you put the code in, it says error. Then if you try to close the app and try again, or go back and try the code again, it says “OnPay is for w2 workers only” and that you have to have a login. But won’t let you log in. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app will literally break your ability to access. Even the webpage won’t load if you install thi *2026-04-02, version 1.0.0* Tries to load the app after signing in the app just links you to the website… it’s never ending and broken ### 1/5 — OnPay’s unfinished app *2026-02-01, version 1.0.0* No you can not download your W-2 from the app. It shows you a preview, but there is no way to download. I took a screenshot. I hope that works for the IRS. This app is not fully developed. I have been on the phone with Onpay about many issues regarding the app. Their own people’s only response is: “The app isn’t finished. You should log on to the website instead.” That was 3 years ago. Nothing has changed. I give up. ### 1/5 — Not a good app *2026-01-29, version 1.0.0* This app is so outdated ### 1/5 — App Error *2025-11-10, version 1.0.0* When I attempt to edit my banking information, the app attempts to execute something but it returns back to the same page. I also get the same error when splitting a check. ### 1/5 — Does not work *2025-06-21, version 1.0.0* Try he app loads but will show n ok thing not do anything ### 1/5 — Doesn’t work *2025-05-03, version 1.0.0* Page says to select a company but there is no company to select ### 1/5 — Trash *2025-03-22, version 1.0.0* Doesn’t work. Don’t bother installing. ### 1/5 — Terrible app *2024-06-28, version 1.0.0* Forced by my company onto this terrible app. It does not recognize my email or password where I can login successfully from my desktop. Awful. ### 1/5 — Clunky, out of date, and poorly designed *2024-06-02, version 1.0.0* Reminds me of the state of apps 15 years ago, needs an overhaul badly ### 1/5 — Trash *2024-02-02, version 1.0.0* It’s non existent. I login and it takes me to a blank page no matter how many times I start over or redownload the app. This has to be embarrassing for the company. Makes them seems unprofessional. May make me switch back to ADP. This is not convenient at all! ## Most praised reviews (8 highest-rated) ### 5/5 — Awesome App *2026-07-31, version 1.0.3* This app is easy to use, and very informative with all the details explained to make it easier to see your work pay. The support staff are always available and friendly to help and answer all your questions. ### 5/5 — Mejorando *2026-07-27, version 1.0.3* Sugiero que se puedan ver las horas trabajadas diariamenre ### 5/5 — Great App *2026-06-05, version 1.0.1* Great app, it is very simple, smooth, and easy to use. ### 5/5 — Good app *2025-08-19, version 1.0.0* It let me log on the app and check out my pay stubs and everything else I needed ### 5/5 — Super easy to use! *2022-10-19, version 1.0.0* I LOVE this app! It makes it really easy check my pay stubs, request PTO, and manage my employee account on the go. I recently got a new bank account and I was able to update my banking info right in the app. I would highly recommend! ### 5/5 — Easy to use *2022-10-19, version 1.0.0* Love how easy this app makes it for me as an employee to access my OnPay dashboard. It’s also great to be able to request PTO right from my phone and access to pay stubs whenever I need them. ### 2/5 — Doesn’t work *2026-07-27, version 1.0.3* I have uninstalled it and reinstalled it and it still doesn’t work! ### 2/5 — PTO *2024-01-16, version 1.0.0* Still not showing on my app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*