# OnTech Smart Support

> On-demand tech support and device guides for connected home technology. (iPhone/iPad app by American Bankers Insurance Group, Inc..)

- Source: https://appshunter.io/ios/app/ontech-smart-support/id1496052028 (this page in markdown: same URL + `.md`)
- Developer: [American Bankers Insurance Group, Inc.](https://appshunter.io/developer/1758353661)
- Category: Utilities
- Price: Free
- Rating: 2.94/5 from 17 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 82 MB
- Languages: English, French, German, Italian, Japanese, Portuguese, Chinese, Spanish
- Released: 2020-05-11
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ontech-smart-support/id1496052028/reviews.md

## What is OnTech Smart Support?

Introducing OnTech Smart Support powered by Assurant®, an app where you’re one tap away from tech support experts and device-specific how-to guides to help with your connected technology needs. Can’t figure out how to pair your smart device? Need help getting your device set up? Want to learn how to use voice commands or set up routines? We’re here to help! 

With OnTech Smart Support, you’ll be able to:
• Personalize your smart home device support
• Access self-help services for troubleshooting with device-specific how-to guides
• View recommended articles based on your devices to learn about their features or fix issues 
• Connect with our technology pros for live help via call or chat 
• Share your smartphone screen or camera with a pro to help diagnose smart device issues

## Key features

- Personalized smart home device support
- Self-help troubleshooting guides
- Device-specific how-to articles
- Live expert support via call/chat
- Smartphone screen sharing for diagnosis

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/ontech-smart-support/id1496052028/reviews.md

### 1/5 — I wanted to add more cams.

*2024-12-30*

One person said they cannot do ad ons and the other person didn’t provide discount while the devices were on a discount.

### 2/5 — Super glitchy

*2024-01-08*

Re-installed so many times and still won’t load my devices.

**Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

### 1/5 — Terrible Service. Save your Money

*2023-07-28*

This used to be a good company so I decided to use them again to install a camera. The tech didn’t show up or even call. The company tried to reschedule for a week from now. I don’t want to deal with them ever again and requested a refund. I took time off work to be here and their tech flaked.

**Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

### 1/5 — Can’t log in

*2022-11-17, version 3.216.0*

Can’t log in says my password is incorrect.

**Developer response:** Please reach out to support@pocketgeekmobile.com and we will be happy to help reset your password :)

### 1/5 — Can’t Log In

*2021-11-29, version 3.121.0*

The app keeps denying my login even though I have an account, have reset my password, and still no luck.

**Developer response:** We are sorry to hear you experiencing log in issues. Please send us a note to support@pocketgeek.com with any additional details so we can help you resolve this.

### 5/5 — Great customer service!

*2021-01-10, version 3.16.0*

Have had a wonderful experience with techs and service!

### 3/5 — UI not working on iOS

*2020-11-21, version 3.13.0*

iOS app navigation not working. Can’t move past new user ?

## Frequently asked questions about OnTech Smart Support

### What devices does OnTech Smart Support cover?

OnTech Smart Support is designed to help with your connected technology needs, including smart home devices. The app is available on iPhone and iPod devices.

### How do I connect with a tech expert using OnTech Smart Support?

You can connect with technology pros for live help via call or chat directly through the app. Screen sharing is also an option to help diagnose issues faster.

### Is OnTech Smart Support free to use?

Yes, OnTech Smart Support is available for free. The app does not feature in-app purchases or advertisements, offering a straightforward support experience.

### How often is OnTech Smart Support updated?

The app was last updated on July 30, 2024, indicating regular maintenance and potential feature additions. The latest version is 3.415.0.

### What is the age rating for OnTech Smart Support?

OnTech Smart Support has an age rating of 4+, making it suitable for a wide range of users. This suggests content is generally appropriate for young children.

### What are the main benefits of using OnTech Smart Support?

Users can personalize their smart home device support, access self-help guides for troubleshooting, and connect with live experts for immediate assistance.

### Does OnTech Smart Support offer offline guides?

The app provides access to self-help services and device-specific how-to guides. While not explicitly stated as offline, these resources are available within the application for troubleshooting.

### What is the user feedback on OnTech Smart Support?

OnTech Smart Support has a rating of 2.9 stars from 17 ratings. This indicates a mixed user reception, with some users finding it helpful and others experiencing issues.

## Version history (last 5 releases)

### 3.415.0 — 2024-07-30

• Minor UI enhancements and bug fixes

### 3.410.0 — 2024-05-22

• Minor UI enhancements and bug fixes

### 3.402.0 — 2024-02-05

• Minor UI enhancements and bug fixes

### 3.320.0 — 2023-11-27

Minor UI enhancements and bug fixes

### 3.311.0 — 2023-07-17

• Minor UI enhancements and bug fixes

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## More apps by American Bankers Insurance Group, Inc.

- [Pocket Geek Mobile](https://appshunter.io/ios/app/pocket-geek-mobile/id871299652)
- [Pocket Geek Home](https://appshunter.io/ios/app/pocket-geek-home/id1410854379)
- [Vehicle Care by Assurant](https://appshunter.io/ios/app/vehicle-care-by-assurant/id1498986896)
- [Lowe's TechConnect](https://appshunter.io/ios/app/lowes-techconnect/id1528042181)
- [Assurant Virtual Inspection](https://appshunter.io/ios/app/assurant-virtual-inspection/id1588134685)

All apps by American Bankers Insurance Group, Inc.: https://appshunter.io/developer/1758353661

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*