# OnTech Smart Support — user reviews

> 7 indexed App Store user reviews of OnTech Smart Support by American Bankers Insurance Group, Inc., rated 2.94/5 from 17 ratings.

- Source: https://appshunter.io/ios/app/ontech-smart-support/id1496052028/reviews
- App overview in markdown: https://appshunter.io/ios/app/ontech-smart-support/id1496052028.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 6

## Most critical reviews (7 lowest-rated)

### 1/5 — I wanted to add more cams.

*2024-12-30*

One person said they cannot do ad ons and the other person didn’t provide discount while the devices were on a discount.

### 1/5 — Terrible Service. Save your Money

*2023-07-28*

This used to be a good company so I decided to use them again to install a camera. The tech didn’t show up or even call. The company tried to reschedule for a week from now. I don’t want to deal with them ever again and requested a refund. I took time off work to be here and their tech flaked.

**Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

### 1/5 — Can’t log in

*2022-11-17, version 3.216.0*

Can’t log in says my password is incorrect.

**Developer response:** Please reach out to support@pocketgeekmobile.com and we will be happy to help reset your password :)

### 1/5 — Can’t Log In

*2021-11-29, version 3.121.0*

The app keeps denying my login even though I have an account, have reset my password, and still no luck.

**Developer response:** We are sorry to hear you experiencing log in issues. Please send us a note to support@pocketgeek.com with any additional details so we can help you resolve this.

### 2/5 — Super glitchy

*2024-01-08*

Re-installed so many times and still won’t load my devices.

**Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

### 3/5 — UI not working on iOS

*2020-11-21, version 3.13.0*

iOS app navigation not working. Can’t move past new user ?

### 5/5 — Great customer service!

*2021-01-10, version 3.16.0*

Have had a wonderful experience with techs and service!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*