# onTime LIRR — user reviews > 92 indexed App Store user reviews of onTime LIRR by Mobileware Inc., rated 3.60/5 from 543 ratings. - Source: https://appshunter.io/ios/app/ontime-lirr/id429708087/reviews - App overview in markdown: https://appshunter.io/ios/app/ontime-lirr/id429708087.md - Rating breakdown: 5★ 274 · 4★ 68 · 3★ 41 · 2★ 48 · 1★ 112 ## What do users think of onTime LIRR? Overall sentiment: negative **Pros** - 🚀 Accurate schedules - 💡 Useful features like track prediction - 👍 Easy to use and navigate - 🚀 Reliable and dependable **Cons** - 🐛 Inaccurate train times and delays - 🔍 Lack of real-time updates - 🔋 Battery draining issues - 🤖 Aggressive advertising and pop-ups - 🚫 Frequent app crashes and bugs **Commonly reported bugs** - Schedules not updating for construction changes - Incorrect track information leading to missed trains - Login and account issues - Compatibility problems with newer devices **Most requested features** - Improved real-time tracking and notifications - Customizable alerts for preferred trains - Offline mode for schedules - Cleaner and less intrusive UI design ## Newest reviews (14 of 92) ### 2/5 — Please fix this app! *2025-06-26, version 10.8.5* Why do I have to click ok to accept preferences every time I use the app? Select once and save. Also fix doubleclick, its too close in the UI to the date/time selector, changing the date or time keeps opening Kohls ads and kicking me out of the app. These are basic easy fixes ### 1/5 — Hasn’t worked in months *2022-07-06, version 10.1.3* The app hasn’t worked in months. ### 1/5 — LIRR nothing to be found *2022-06-03, version 10.1.2* Simply put, no train schedules show up for LIRR. ### 1/5 — Trash *2022-05-31, version 10.1.2* Since update- app doesn’t work. Just like the LIRR, this is not dependable ### 1/5 — Used to be great update made it unusable *2022-05-29, version 10.1.2* Since the last update the app crashes constantly and keeps resetting when you try to plan the route. ### 1/5 — App not working for a week *2022-05-26, version 10.1.1* Once the update was done on May 19, the app shows “no trip found” for every possible route to Penn Station. App is completely useless. ### 1/5 — This new version stalls when off-line *2022-04-08* I work for LIRR and I used this app since it’s inception m because it was easy to use…especially when off-line or in airplane mode. This new version seems to require an internet connection. When offline or in airplane mode, the app doesn’t function as the screen is greyed out when starting up with a ‘loading’ animation that doesn’t load the schedules. I can’t use this app as I did previously with its previous off-line functionality. I get that the developer needs to generate revenue. I’m usually connected to Wi-Fi but when I’m traveling and do not have an internet connection (which is often enough), this app is unusable. Please fix this and I’ll change the rating as this is a great app before the new version. ### 1/5 — No schedules. *2022-03-21, version 10.0.6* Why did you ruin this app? You no longer can find your favorite pairs. The fonts are way too big. Bring back the old app that was working perfectly! The app that you show in the pictures on the App Store is the app that we want back. You destroyed a great Long Island Railroad app. ### 1/5 — New Update Ruined *2022-03-18, version 10.0.5* The new update ruined the best train app. You can longer scroll though days. Constant ads and the overall feel of the app is worse. Just bring the old stuff back. ### 2/5 — The new update is AWFUL *2022-03-11* Glitching, lagging, choppy. Can’t scroll smoothly, none of my favorite pairs are saved and I keep on having to manually put in my destination. Visually it’s also pretty ugly and way less clear than the lighter, simple color palette and design of the old version that had better spacing. Visually it’s just too busy and confusing. Just an all around awful update. I wish it would change back. **Developer response:** Thanks for your feedback. Please note that the app UI has been improved. For any further feedback, please email support@mobilewareinc.com ### 1/5 — Was simple *2022-03-11, version 10.0.4* I have had this app forever. I used this over the LIRR app because of how easy it was to read. The app had an upgrade which is terrible. I can’t believe the app turned into. It is so bad that I actually deleted it. This is an app I used daily.sad to lose it. Now I’m using the LIRR app which is not great but better. ### 2/5 — This latest update messed it up *2022-03-08, version 10.0.3* Glitchy - opens up blank. I saved my favorite routes and logged in but even tho I’m logged in, there is nothing listed in my favs and getting the schedules are hit or miss. ### 4/5 — Rider on Babylon branch *2021-07-10, version 9.6.5* Not dependable because did not inform riders Babylon branch does not enter Atlantic term after a ny islander game ### 1/5 — Care *2021-06-13, version 9.6.5* Inaccurate time schedule train never on time ## Most critical reviews (10 lowest-rated) ### 1/5 — Unfair Surcharges. *2026-07-07, version 10.8.8* The app charges you an $8 surcharge for tickets ALREADY BOUGHT that also EXPIRE with in 24 hours. Consumer extortion. People need to stay away from this app and go back to buying tickets from the machine. We also need more people to file complaints to consumer affairs for this blatant extortion of more money for a service already paid for!! ### 1/5 — Concerned *2025-12-22, version 10.8.6* Wanted me to sign up and it went to a fraudulent site that my cc flagged be careful on this site ### 1/5 — Incorrect Information *2025-03-14* I used this app to pay for my ticket to a train that didn’t take me to the location I selected in the app. App stated that I could take a 3:17PM train from Jamaica to Wydandanch arriving at 3:57PM. Including the track number. Followed the directions through the app, and I ended up in Babylon and had to pay for a lyft to get back to where I needed to be. Would rate this app 0 stars if I could. ### 1/5 — Notification spam *2023-10-28, version 10.4.1* Have used this app for years and today I received over 100 notifications about trains being delayed that I have never used. Deleting app and never coming back again. Fix your product. ### 1/5 — Fraudulent link on their app page stole credit card info *2023-10-20* This app had what appeared to be a link to activate my account to get tickets on the bottom of the app page. It brought me to an account activation link. My bad, but after entering my card for what I thought would let me buy tickets. It said my card was invalid. I thought this was strange. Did more research and saw it was the wrong app. That night I had a fraudulent charge on that card and had to cancel the card. The link stole my credit card info. They should not allow fake links that appear to be part of their app function on their ads. ### 1/5 — This app stinks *2022-08-28, version 10.2.2* What happened to this App? You get diverted to advertising 20 + times while inputting the ETA???? Ridiculous- I’m deleting the app ### 1/5 — Wrong train times *2022-08-05, version 10.1.5* The app now tells you incorrect train times. One minute makes a huge difference when catching a train! ### 1/5 — Schedules don’t update *2022-07-31, version 10.1.5* The schedules don’t update when there are changed for construction. You’re better off using Google. ### 1/5 — Not working *2022-07-10, version 10.1.3* App doesn’t work or show any scheduling. Hasn’t worked for over a month. ### 1/5 — 1 hour into 4 hours *2022-07-09* Was supposed to take 1:01 from Huntington into Jamaica- 45 minutes. Turns out the app was wrong, next train to Jamaica isn’t until 2:07. What the conductor failed to mention was that the train was actually to Hicksville, with a transfer to Babylon, and finally another transfer to a local train from Babylon to Jamaica- over an hour. Arrived in Jamaica at 3:30. My commute is only half finished with an hour long subway ride into Brooklyn from Jamaica in front of me. Had I known there were no trains between Hicksville and Jamaica, you know, if the app had been half accurate- I would have stayed home. ## Most praised reviews (10 highest-rated) ### 5/5 — Pretty Dependable *2022-02-14, version 9.7.2* I am now retired and rarely use except for concerts, meeting old colleagues for dinner in Times Square etc. the app helps me greatly and makes my trips easy. Thank you LIRR ### 5/5 — Minister *2021-11-28, version 9.7.2* Clean. Comfortable seats. The Ticket Takers are professional but friendly. The announcements are clear. My rides have always been relaxing and uneventful. ### 5/5 — onTime is Right On Time *2021-11-20, version 9.7.2* This app generally anticipates and satisfies my needs in logical and intuitive fashion. ### 5/5 — Better features than MTA Train time *2021-09-17* I love that this app shows you all the train times for the day instead of them disappearing. You can also check into a train and it shows you the stops in a cleaner way. The discover feature was also quite enjoyable to keep me entertained on the longer rides. ### 5/5 — Mexicanmom *2021-08-08, version 9.6.5* Es lo máximo esta aplicación. ### 5/5 — Carvi2013 *2021-05-10, version 9.6.5* Excellent service. ### 5/5 — Pretty ok *2021-01-28, version 9.6.5* I use this app to help me schedule my LIRR travels. It’s reliable ### 5/5 — Desacate *2020-09-21, version 9.5.6* Great ### 5/5 — Very useful app! *2020-09-02, version 9.5.6* I recommend this app. It is helpful and very user friendly! ### 5/5 — Great app *2020-08-11, version 9.5.6* The app uses location in a great way. It shows what’s station you’re closest to sometimes and is extremely convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*