# OnTrip - Your Travel Companion — user reviews > 27 indexed App Store user reviews of OnTrip by Travclan Technology India Private Ltd, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/ontrip-your-travel-companion/id6476555101/reviews - App overview in markdown: https://appshunter.io/ios/app/ontrip-your-travel-companion/id6476555101.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (9 of 27) ### 5/5 — Best b2b on ground support *2025-06-23, version 2.3.0* On ground support has improved alot using this app , makes guest confortable and easy location of drivers. ### 5/5 — Clearly one stop solution *2025-05-14, version 2.2.3* Great app nice UI and fantastic team ### 5/5 — Must use app for the guests! *2025-03-31, version 2.2.1* This app is highly professional with a user-friendly interface. The on-ground team is responsive and always replies on time, making the experience smooth and reliable ### 5/5 — Majestic App *2025-03-31, version 2.2.1* Really awesome travel guide app. It has awesome inbuilt features like personalised eatery suggestions, nearby sightseeings, 24*7 help etc. An easy to god app for your holidays. ### 5/5 — A travel buddy *2025-03-31, version 2.2.1* It’s UI is really interactive. Also, the suggestions and itinerary is super easy to rely on. ### 5/5 — Best tour guide and support app *2025-03-19, version 2.1.0* This app is super easy to use and really helps you out while you’re on your trip. It gives you all the details of your tour in one place, with restaurant suggestions, a detailed itinerary with great graphics, and all your vouchers and tickets. And if you have any questions or need help, they’re there to assist you 24/7. ### 5/5 — Travel Partner *2025-03-18, version 2.1.0* This app is good innovative idea for travel partner it helps our guest to get all the details directly from here itself and it’s show our branding only which provides positive impact on our guest ### 5/5 — Wonderful experience 😍 Singapore trip 🙌 *2024-10-02, version 1.3.0* Every things done with this App is excellent. Live updates, 24hr team support etc is very good. ### 5/5 — Wonderfull App *2024-07-02, version 1.0.12* I was in Phuket and all my pick ups were arranged on time. The support team is very active and helpful! ## Most critical reviews (10 lowest-rated) ### 1/5 — Navigatio connect private limited *2025-11-25, version 2.5.5* I booked a 10-day Thailand trip with Navigatio and the experience was extremely disappointing. Promises were not kept, information was misleading, and the after-booking support was unprofessional. • SIM & Insurance: Vendor promised both, but after booking Tarun claimed SIM is only given with a forex combo (never told earlier). We got the SIM after 1 day of follow-up, and insurance was never provided. • Wrong Commitments: I clearly mentioned I wanted to avoid crowded/noisy places, yet they booked a cruise that was extremely crowded, noisy, and unhygienic. • Misleading Hotel Info: They assured a beach property in Krabi, but the beach was 5 km away. Very disappointing when you’ve booked for 3 days. • Transport Issues: Parul said we could take scenic stops on the way from Krabi to Phuket, but on the day Tarun refused and even spoke rudely. Overall, Navigatio failed to deliver what they promised, gave incorrect information, and handled everything very poorly. Would not recommend booking with them. ### 1/5 — Pathetic Service *2025-07-03, version 2.3.0* They deal with the worst quality of transportation for our trips with pathetic people, drivers are very rude by nature ### 1/5 — Bekwas app (No customer help) *2025-06-28, version 2.3.0* They are just sitting to say no, no support or something. ### 1/5 — Worst service ever *2025-05-21, version 2.2.3* Pathetic people. They forgot to book our cab for pickup the very first day and we had to call repeatedly to get our cab . They made us wait for 1 and half hrs at the airport after we had been travelling whole day. This was not the worst part. on 30th April the driver left us at Sentosa even while i was on call with him stating that we are in a show and wild animals are out and they are not allowing us to get out. He gave us a deadline of 10 pm and we reached at 9:58 pm. But the driver already left. There was another bus parked at the same place where the driver sent a pic of where the vehicle is parked. I was on call with the cordinator till 9:57 and tried calling multiple times to check where the vehicle is. The cordiator was extremely rude and when questioned about how do we reach back to the hotel as its their mistake. They said to book a cab and they will refund. Have it on the chat where they were trying to assist us. Its been more than 15 days and haven’t heard anything. Need your help in escalating it, and if i dont get resolution in 7 days i will proceed with consumer complaint as well as reviews on multiple social media platforms. ### 1/5 — Their drivers cheat you on ground *2025-05-03, version 2.2.3* We booked our trip on this app to thailand. He took us to the tiger cave and gave us time. First of all we are new to this place .. we dont know how much time it takes to climb the mountain. He decided that it takes 40 mins to climb. We said ok because we dont know.. we are tourist and he didn’t convey that you have to pay more if you don’t return on time. We came just half hour late and he left with our baggage. When we contacted he said you have to pay 500 bath more. He was hiding near by and came in 5 mins. We paid 500 bath for cheating. Please dont trust this app. They are also not supporting us. Very very bad experience. ### 1/5 — Recent trip to Singapore *2024-11-29, version 1.6.2* I am writing a review on this team to ensure nobody else faces the issues faced by us. There was an app which had zero clarity of information,the driver had no information of what he had to do until the last moment and any delay by the previous driver was not informed to the following driver and 2 of our trips were ruined due to the lack of coordination and communication amongst them.We lost money for the trips and did not have fun either,spent the whole trip trying to explain to multiple people that kept calling us for the same issue and futile in the end.We were at a loss of money,satisfaction and memories due to the lack of communication amongst the staff and coordination with us. Especially Ms.Rosalyn was a very rude woman who was just loud at us on the call and not actually wanting to sort out things.Not friendly at all. Was a very poor and pathetic experience with them and would not recommend to anyone if they’d want to have a peaceful vacation amidst the already chaotic daily life. ### 1/5 — bad service *2024-05-30, version 1.0.10* very bad service ### 3/5 — Not going to recommend anyone. *2025-10-16, version 2.5.0* Only 3star because of the driver. He was very good and kind and understanding. Apart from that whenever i asked from ontrip app help section, I didn’t got that. And secondly my booking partner was Deyor. They misunderstood everything and booked wrong places after mentioning multiple times aswell. Not satisfied international trip ever. ### 5/5 — Quick and smooth Planning *2025-11-06, version 2.5.3* I've taken vietnam trip with this app and it went out so well. ### 5/5 — Best trip companion! *2025-09-24, version 2.3.0* This app has truly transformed the way I travel! The interface is sleek, intuitive, and easy to navigate, with incredibly fast response times that make the entire experience seamless. The support team is outstanding — always responsive and helpful, even when I’m on the go. Managing my trips has never been this simple. I highly recommend it to anyone who loves traveling. Absolutely worth a try! ## Most praised reviews (8 highest-rated) ### 5/5 — Smooth and Reliable Travel App *2025-09-01, version 2.3.0* The app is easy to use with a clean interface. Bookings are quick, and the support team is responsive. ### 5/5 — Best travel guide app! *2025-08-04, version 2.3.0* This app is truly astonishing with its user interface being super handy and itinerary is well structured with 24*7 support! They also provide flexibility with the itinerary with any changes as per your needs. ### 5/5 — The app is go to travel guide! *2025-07-29, version 2.3.0* This app is really helpful during the trip. Whether be its user interface or details about the trip with perfect itinerary and suggestions which the guests can enjoy nearby. Also, can get sightseeing tickets easily in it. ### 5/5 — Good price and service *2025-07-29, version 2.3.0* Best rates and service , good managers that handle account, Ontrip aap facilities easy for guests to handle at different destinations ### 5/5 — excellent service *2025-07-09, version 2.3.0* best app for travel agents in india. 24/7 support and seamless experience always! ### 5/5 — Great Service *2025-07-03, version 2.3.0* Been using the TravClan app for a while now, and it’s honestly made my work super smooth. Bookings are quick, prices are competitive, and getting quotes or support takes just minutes. It’s become an essential part of how I run my travel business every day. ### 5/5 — Excellent app *2025-07-02, version 2.3.0* I had so much ease using this app for my travel agency, I must admit this app is very seamless and professional looking. My clients were really satisfied by the interface and the support system is great as well. Probably the best travel partner app out there!! ### 5/5 — Best B2B rates *2025-06-30, version 2.3.0* A tech travel portal for travel agents --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*