# OnWear — user reviews > 69 indexed App Store user reviews of OnWear by 义术 张, rated 2.29/5 from 104 ratings. - Source: https://appshunter.io/ios/app/onwear/id1522652325/reviews - App overview in markdown: https://appshunter.io/ios/app/onwear/id1522652325.md - Rating breakdown: 5★ 14 · 4★ 9 · 3★ 11 · 2★ 29 · 1★ 41 ## What do users think of OnWear? Overall sentiment: negative **Pros** - 👍 Watch itself is liked - ✨ Many watch face options - 👍 Features are decent when connected **Cons** - ❌ App crashes frequently - ❌ Connection issues (drops, won't connect) - ❌ Cannot log in/register - ❌ Syncing problems - ❌ Features fail to work - ❌ Firmware update issues - ❌ Heart rate not tracking - ❌ Cannot manually add steps - ❌ App closes on open - ❌ Watch becomes useless without app - ❌ Weather not syncing - ❌ Date format limited **Commonly reported bugs** - App crashes on opening - Unable to log in or register - Connection drops frequently - Watch won't connect to app - Firmware update terminated loop - Heart rate not tracking - App closes unexpectedly - Error 'cocoa 500' - Cannot manually add steps - Cannot set up account (null error) - Weather not syncing correctly - Messages not coming through - App logs out frequently - Watch battery dies, disconnects and won't reconnect **Most requested features** - Add more sports modes - Improve connection stability - Fix app crashing - Allow manual step addition - Improve data display - Add analog watch face option - Connect to Apple Health app - More date format options ## Newest reviews (19 of 69) ### 2/5 — Worked great til it didn’t *2025-11-02, version 1.7.7* I didn’t mind the occasional connection drops, considering the price of the device. However, now it will not connect to the app so I am update the time. Went through all the recommended steps and nothing. Maybe they stoped supporting this watch. Disappointed. ### 3/5 — Issue with IOS 18.1 *2024-11-11, version 1.7.7* After upgrading my IOS to 18.1 when I open the app and type my username the app closes unexpectedly. ### 2/5 — Connection *2024-01-17, version 1.7.7* Why does it constantly loose connection? This has been ongoing since I bought the watch some features fail to work altogether! Thank you in advance for your assistance to correct these issues! Can’t change the dials - it’s stay on feature hasn’t worked for a very long time! ### 2/5 — Heart rate *2024-01-03, version 1.7.7* Over the past couple of months it will not track my heart rate anymore. It say’s I’m not wearing the watch while it is clearly on my wrist. ### 2/5 — Watch won't connect *2023-08-31, version 1.7.7* my watch wont connect at all, ive tried to connect it but it just shows a loading thing and never actually connects. ### 3/5 — Error *2023-07-09, version 1.7.7* It used to work fine but now it will send a message that reads “error cocoa 500”. It won’t register my workouts ir steps. It does sync to the watch but nothing registers. ### 2/5 — Cannot manually add steps *2023-06-29, version 1.7.7* I got this watch to track my fitness journey. I walked three miles today and it picked up no steps. You cannot manually add steps unless I’m missing it somewhere. It seems to not pick up basic activity ### 2/5 — Won’t stay connected to phone *2023-03-06, version 1.7.6* I do like this watch and design yet it won’t stay connected to watch nor does guid have trouble shooting so may try another watch from different place. Really disappointed ### 2/5 — Cannot connect device to phone anymore *2023-01-26, version 1.7.4* If your watch battery dies it disconnects from your phone and will not reconnect. While it is connected, the app and watch features are decent. But what’s the point of the app if you can’t connect to the device?? ### 2/5 — App timing out *2023-01-24, version 1.7.4* The app isn’t working for me at all. Every time I try to login it kicks me out. I tried to create a new account and it still wouldn’t work. Help! ### 2/5 — Bugs *2023-01-13, version 1.7.3* Can’t log in. App says I need to re-register because the app has iterated some features but every time I click the button to that and log in again, it gives me the same error message ### 3/5 — App won’t open *2023-01-09, version 1.7.3* Love my watch but the app this app will not stay open for me to do anything at all. It worked for the longest time but then all of a sudden just quit. I can’t change my watch face or anything. Most of the time my texts won’t come through either. Would love for some feedback on what I can do to fix this. Because I really love my watch :(( ### 2/5 — Firmware Update Terminated *2022-12-31, version 1.7.3* I was happy with the app until I started getting the firmware update notification, now it’s stuck in a loop. I press to confirm update, it tries to update, then I get update terminated alert and it starts all over again. I have uninstalled and reinstalled the app but that does not fix the issue. Think it’s time to just go buy the real deal. ### 2/5 — Same Issue as Described in Other Review *2022-12-30, version 1.7.3* I too just received my watch and had the same issue with the firmware update as mentioned in the other review in which I select “confirm”, it begins the update process then say “firmware update terminated”. My daughter has had the same watch for about a year with no issues. I hope a fix can be found. ### 2/5 — App won’t stay connected and won’t stay open? *2022-12-06, version 1.7.3* Not sure what happened but is not consistent. At first I thought it was my phone but I have a new phone and it still won’t stay connected… ### 2/5 — Was ok *2022-11-25, version 1.7.3* Was working ok but not now. Not sure if it has to do with the updated iOS or what but the app closes as soon as it opens up ### 1/5 — Not working *2022-09-27, version 1.7.1* When I tried opening the app, it immediately closed. I restarted my phone and it still had this issue. I deleted the app and re downloaded it and it finally opened but now the app is not working or connecting to the watch. Please fix! ### 1/5 — App & phone will not sync *2022-09-24, version 1.7.1* At least once a week my phone and app loses sync. Re-syncing every week is becoming a nuisance. Now the app will not open for me to re-sync. I’m about to disconnect permanently and invest in the Apple Watch ### 2/5 — Can’t connect to health app *2022-09-08, version 1.7.0* I was really disappointed to find out this watch & app didn’t do the very BASIC feature of connecting with the health app. I had a $10 smart watch from WISH of all places and that one even connected to the health app. So disappointing. Please fix!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not load *2025-03-10, version 1.7.7* I’ve been trying to add my smart watch to this app and each time I create the log in info it kicks me out and I have to start again. Unable to use the watch since I can’t add it to my device. Please assist ### 1/5 — Frustrating *2025-02-02, version 1.7.7* I have had this watch for a while. When it worked it was great! The app now has crashed. Cannot login to get things reset. To check on anything. Very frustrating to have an item can’t use because of app. Please fix. ### 1/5 — بغداد *2023-04-01, version 1.7.7* استفسار ### 1/5 — The app crashes all the time *2023-02-14, version 1.7.4* The app crashes every single time I try to open it. So the watch cannot be synchronized. Totally useless. ### 1/5 — Rubbish *2023-01-06, version 1.7.3* Unable to update. Unable to set time no time/date coming up in settings sent watch back ### 1/5 — Cannot set up account *2022-12-08, version 1.7.3* Attempted 5 times to enter height, there is no NEXT button on the 4th screen & no way to bypass this requirement No way to synchronize the watch without the OnWear account = the watch is not a watch. ### 1/5 — Brand New Watch, Not Connecting to App *2022-10-27, version 1.7.2* My watch just came in the mail today. Super excited to set it up. Charged it first, turned on Bluetooth on my phone, allowed all notifications and location, then when trying to Connect Device, nothing shows up. I’ve restarted and updated my IPhone 11 (I know kinda old now but still), I restarted the watch, and nothing. Very disappointing. Would love some help, but might send it back. ### 1/5 — Set up is concerning *2022-10-08, version 1.7.2* Birth year goes to a maximum of 2009? No synching to app No confirmation email during set up ### 1/5 — Watch no longer connects *2022-09-30, version 1.7.2* The app can’t find my watch anymore. It has been getting slower and more glitchey over time, so I I tried deleting the app and reinstalling it. Now it can’t find my watch, I tried resetting the watch as suggested and now it can’t even be used for the time. **Developer response:** What is your watch model? You can unbind the device by clicking the watch on the device page in the app. Go to the iPhone's settings, Bluetooth, find your watch name in the Bluetooth list, click the "!" logo on the right, enter the secondary page, and ignore the device. If there is no such mark, please turn off the bluetooth. Finally, go back to the App and search to add your watch. ### 1/5 — AP doesn’t work anymore *2022-09-27, version 1.7.1* I have had crashing issues. I uninstalled the ap and now I can’t get it to work at all. 😡 ## Most praised reviews (10 highest-rated) ### 5/5 — Love the watch *2022-12-26, version 1.7.3* I like the watch I just can’t figure out how to connect my messages?? ### 5/5 — I sent a review *2021-10-07, version 1.5.0* Thank you😀 ### 5/5 — Can’t connect my watch *2021-09-21, version 1.4.9* I have tried to connect from my iPhone to the watch and it is not working. I tried creating an account and when I click next, it doesn’t allow me to go any further. I get a pop up message about the privacy and user agreement, which I click on and scroll to the end and nothing happens. Does anyone else has this issue or what am I doing wrong. My sister has and Android and has the same watch and hers works beautifully! ### 5/5 — This app is good   ‌‌  ​‌ *2021-07-30, version 1.4.3* Mobile phone must-have, highly recommended‌‌  ​   ​ ### 5/5 — useful     ​ *2021-07-30, version 1.4.3* Really praise​  ‍ ### 5/5 — Good drops   ‍   ‍ ‌ *2021-07-30, version 1.4.3* I can't help but look at it every day ### 5/5 — Lady gaga‌    ‌ *2021-07-30, version 1.4.3* ‍‌ ‍ ‍ ### 5/5 — artifact  ​ *2021-07-30, version 1.4.3* It's beautiful  ‍ ### 5/5 — Simple and clear‌   ‌‌ *2021-07-30, version 1.4.3* Not bad, send off the time. ‍​ ‍  ‍  ‍ ### 5/5 — I really like the style *2021-07-30, version 1.4.3* Really praise     ​ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*