# OOLER — user reviews > 121 indexed App Store user reviews of OOLER by Sleepme Inc., rated 4.80/5 from 3,126 ratings. - Source: https://appshunter.io/ios/app/ooler/id1381533477/reviews - App overview in markdown: https://appshunter.io/ios/app/ooler/id1381533477.md - Rating breakdown: 5★ 2,707 · 4★ 246 · 3★ 68 · 2★ 40 · 1★ 65 ## What do users think of OOLER? Overall sentiment: mixed **Pros** - 💤 Improved sleep quality - ❄️ Effective cooling/heating - 🌙 Warm wake-up feature - 🌟 Life-changing product - 🛌 Comfortable sleeping experience **Cons** - 🐛 Buggy app with connectivity issues - 🕰️ Unreliable scheduling/timer features - 🚫 Requires account/login to use - 💧 Lack of low water level notifications - 📱 App needs more advanced functionality **Commonly reported bugs** - App randomly resets temperature settings - Schedules not working as expected - Bluetooth connectivity issues - App logging users out unexpectedly - Water level monitoring not functioning properly **Most requested features** - Add Celsius temperature display option - Implement variable/customizable sleep schedules - Integrate with smart home platforms (Alexa, HomeKit, etc.) - Add automatic shut-off timer feature - Improve app UI and user experience ## Newest reviews (11 of 121) ### 3/5 — Faulty app *2024-07-17, version 1.6.8* App doesnt show celsius just fahreheit. Even if celsius is enabled ### 3/5 — Love my Ooler. Hate the app *2024-07-15, version 1.6.8* The app needs a “super secure” password for some reason. It’s silly that my mattress pad needs a more secure password than my bank. The app doesn’t connect as well as it could so I wish there was a separate remote that worked 100% of the time. ### 2/5 — Great product. Awful app. *2024-06-11, version 1.6.8* Love our Ooler, but it rarely connects to the app. Not sure how this has so many positive reviews. We’ve had this for years and it still has not improved. Disappointing. ### 2/5 — Can’t log in anymore *2023-10-17, version 1.6.7* Can no longer log into the app or reset password, returns “something went wrong” every time. Was ok, but is useless now. ### 2/5 — Why do I need to create an account? *2023-10-07, version 1.6.7* I bought this device to help cool me at night while sleeping. I downloaded this app to control the temperature remotely. For some odd reason, they want me to create an account with my name and email address, and then, when I read the privacy policy, they basically share the info with anyone they want. This is very unnecessary, and it just seems like an excuse to get personal information to sell to third parties. I already paid $800 for this machine, I should be able to control it on my phone without having to login with an email address and password. Do yourself a favor; take a few minutes and read their privacy policy, and who they share all this information with, all for simply downloading an app that links to your cooling device and controls the temperature. ### 3/5 — Needs variable schedules *2023-08-16, version 1.6.7* I love my Ooler, and the app is just OK. It would be dramatically improved. If you could set a schedule by day of the week, instead of a one size fits all. ### 4/5 — Great app, needs sleep timer *2023-07-14, version 1.6.7* The only thing I would say is to please add a timer function. I have a schedule set but depending on what time I get in bed I’d like to turn it on say 85 degrees for 15-20 mins and then have it turn off automatically so I don’t wake up sweating at some point before my schedule turns it down. It’s far too much trouble to create an entire new schedule for a one-off use at random times. A sleep timer would be amazing. ### 4/5 — What a lifesaver *2023-07-04, version 1.6.7* I have always slept hot . I would wake up often as the mattress retained the heat. Then came the hot flashes and my time asleep quickly diminished. I struggled being tired, angry and depressed. Ooler has changed that. I rarely wake up because of heat which has made a big difference in how I feel and function everyday. I have recommended it to dozens since purchasing. ### 4/5 — Love it. *2023-07-01, version 1.6.7* I love the Ooler. Sleep so much better with it. I wish the app would say if the device was low on water. ### 4/5 — Overall good *2023-06-22, version 1.6.7* My sleep schedule always does not lead to me being able to set a schedule. It would be very helpful if the app to program the system to turn off after a set amount of time, such as 10 hours. ### 4/5 — Good app, some small tweaks *2023-04-30, version 1.6.7* Overall the app is strong. Connecting via Wi-Fi would greatly improve its utility. Also, adding low water notification is a must add feature, that looks like a straightforward add that frankly is surprisingly it’s not already part of the app experience ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant problem *2026-07-14, version 1.6.8* I regularly clean it out I do all the things. Yet it doesn’t work properly. I’ll wake up in the middle of the night overheating and open my app to see that it’s randomly turned on the deep clean mode. I am sweltering in summer and there’s nothing wrong and I can’t get it to go below 82 degrees f. This product is driving me insane!! ### 1/5 — Logs you out in middle of the night *2026-01-26, version 1.6.8* It’s 4am and I just spent had to go through a reset password after the app logged me out during the night, while my ooler got set to 100 degrees and I was boiling. I hate this app. Why does it even use an app. I can’t imagine anything more disruptive than having to pull out your phone in the middle of the night. Get an 8 sleep ### 1/5 — No wifi connection *2025-09-18, version 1.6.8* Since the latest iPhone update the wifi will not connect. All my other WiFi devices are connected so it’s not my issue. App should have been updated by now ### 1/5 — Breaks a lot and leaks *2025-05-06, version 1.6.8* Love the ooler… it’s just breaks A LOT and leaks.. and this doesn’t work. Frustrating . ### 1/5 — Rubbish *2025-03-04, version 1.6.8* Dumb. Not relaxing. Stupid app. Logs you out for no reason and doesn’t specify password requirements. Whoever designed that, I hope their Ooler leaks in the night. ### 1/5 — App has stopped working *2024-09-24, version 1.6.8* I have had my chili pad for three maybe four years now and loved it. All of a sudden I cannot get my app to connect and it’s not running on the schedule I had set up. How do I get the app to reconnect? ### 1/5 — Poor Customer Service *2024-06-27, version 1.6.8* I am extremely disappointed with the customer service I have received from Sleepme. Despite reaching out multiple times over the past year, the responses have been either nonexistent or unhelpful. The only advice provided was to flip the Ooler over and reset the “WOP,” which did not resolve the issue. My Ooler has not been functioning for over a year, and the company has failed to correct the problem. If you are looking for a reliable system to improve your sleep, I strongly recommend avoiding Sleepme and considering alternatives like Sleep 8. ### 1/5 — Unit broke after 2 years + the worst customer support *2023-07-15, version 1.6.7* I ended up disputing this with my credit card company. Long story short, ooler started leaking water (not the pad). My super said it’s extremely dangerous given water and electricity is a horrible combination. Ooler offered me to send in the unit, pay for shipping myself ($100, lol). This company is one of the worst companies I’ve ever seen. I hope they either learn and improve their business or just stop selling their products. ### 1/5 — Ooler app will NOT PAIR! *2023-06-01, version 1.6.7* I sent my first unit back after a month, because it no longer would pair with the Ooler app. They assumed the Bluetooth interface was defective. It took them three months, and they finally returned a brand new unit to me! This new unit will not pair with the Ooler app either!! you would think they would have tested this before they sent it to me! There is no getting a hold of anyone on the phone no matter what time of day you call, I have left messages after messages! I have reset, my net work, everything else works on my Bluetooth! I wish someone could help me, this is terribly frustrating! ### 1/5 — Love the pad, app is awful *2023-04-13, version 1.6.7* The chili pad is amazing! My boyfriend didn’t want one but now sneaks over to my side of the bed to cool off. The app on the other hand is terrible and needs much improvement ## Most praised reviews (10 highest-rated) ### 5/5 — Buy it! *2026-08-18, version 1.6.8* Life changing! Best item I have ever purchased. ### 5/5 — Love my Ooler *2025-06-30, version 1.6.8* I love my Ooler, it’s too bad it got bought by another company and it’s no longer in production. ### 5/5 — It’s pretty good *2025-06-04, version 1.6.8* I wish there was more advanced control over settings sleep schedules. Like I wish you could have pairs of schedules. What I mean by that is typically you would want one schedule for your weekdays and one schedule for your week nights. And it’s not a big deal. I can just have two schedules that I use, but that would be nice if you could manage both of them via a parent schedule. ### 5/5 — Better than any medication out there. *2025-02-03, version 1.6.8* I have never been a good sleeper, I always woke up hot, the sheets were hot and no matter what the air temperature was, I was sweating. Will ooler, that’s over. My body is cool and I really sleep better than ever. That’s the reason you buy this thing but what is even better, when I wake up and crank the heat up, it makes tour bed like a cocoon and it is so much easier to get out of bed. If it breaks, I would buy a new one. Can’t live without it. ### 5/5 — Can’t sleep without it *2024-11-02, version 1.6.8* Whenever I travel to exotic locales, I cringe when I remember my Ooler can’t come with me. ### 5/5 — Free from my heat *2024-06-28, version 1.6.8* My body heats the mattress below me and makes the temperature intolerable. With the Ooler, that heat is absorbed and the bed feels right. I sleep a lot better than I used to, as I used to be throwing off the covers all night. The device is reliable. Sometimes it gets noisy but that means it needs to be cleaned, which is quite easy. ### 5/5 — BEST INVESTMENT EVER! *2024-05-15, version 1.6.8* I am regularly a hot sleeper and would have my house set at 60° if I could but of course my bill would be huge. My wife got this for me for Christmas and I have used it every day since! I have even used it during the winter season. It even has a function that slowly wakes you up by increasing the temperature which actually works. 1000% recommend ### 5/5 — Love mine! *2024-02-19, version 1.6.7* I can see the temp and it stays cool at night! My mattress runs hot so this really helps me. ### 5/5 — Life changing *2023-10-14, version 1.6.7* I had not slept through the night for 3 years until I used my chilisleep!!! It is truly life changing ! ### 5/5 — Best sleep ever!! *2023-05-13, version 1.6.7* My husband and I actually look forward every evening to crawling into our bed that we each can set our sides of the bed for whatever our individual needs are! I like to start out sleeping with the setting on cool,then having it gradually start warming up throughout the night,until in the morning when I’m ready to get up,I’m so well rested since I no longer have night sweats,because of the cooling effect! It’s gotten to the point where we’re out of town,we seriously miss our Ooler😃 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*